Title: Selected Date Changes
Last modified: April 19, 2023

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# Selected Date Changes

 *  [lbrashear](https://wordpress.org/support/users/lbrashear/)
 * (@lbrashear)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/selected-date-changes/)
 * Suddenly the booking date is changing when clicked. This just started because
   we had a booking yesterday.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fselected-date-changes%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Author [MantraBrain](https://wordpress.org/support/users/mantrabrain/)
 * (@mantrabrain)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/selected-date-changes/#post-16677264)
 * Hello [@lbrashear](https://wordpress.org/support/users/lbrashear/) , 
   Could you
   please let me know more details about it. I just check everything and it seems
   working on your website.
 *  Thread Starter [lbrashear](https://wordpress.org/support/users/lbrashear/)
 * (@lbrashear)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/selected-date-changes/#post-16677272)
 * Hi, when you select a date from the options, the prior date shows in the field
   above the price. If you continue to book, the correct date is booked. But it 
   confuses guests when they see the wrong date populate. I’m concerned that the
   client could lose bookings because of this. One person called or chatted with
   him because she was not comfortable with it.
 * [https://www.loom.com/share/97831f65cc5e4b268ec15fc6b08d528e](https://www.loom.com/share/97831f65cc5e4b268ec15fc6b08d528e)
 *  Plugin Author [MantraBrain](https://wordpress.org/support/users/mantrabrain/)
 * (@mantrabrain)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/selected-date-changes/#post-16677307)
 * It seems working from my end, Could you please try with a private browser or 
   clear the browser cache and hard refresh ( ctrl+r) once?
   You can see the screen
   record from **[here](https://files.fm/u/rhqawt9m3)**
    -  This reply was modified 3 years, 1 month ago by [MantraBrain](https://wordpress.org/support/users/mantrabrain/).
 *  Thread Starter [lbrashear](https://wordpress.org/support/users/lbrashear/)
 * (@lbrashear)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/selected-date-changes/#post-16677671)
 * Odd. I just tried from a guest browser and it is still happening for me. It happened
   for a guest a few days ago when I opened this ticket. So, it’s definitely not
   only happening for me.
 *  Plugin Author [MantraBrain](https://wordpress.org/support/users/mantrabrain/)
 * (@mantrabrain)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/selected-date-changes/#post-16677853)
 * Did you **Purge SG Cache**? Please clear the SG cache and try once. If still 
   facing issues, please deactivate all other plugins ( except yatra) once and retry
   it again.
 *  Thread Starter [lbrashear](https://wordpress.org/support/users/lbrashear/)
 * (@lbrashear)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/selected-date-changes/#post-16678063)
 * OK, I purged SG, updated Yatra (I don’t think it showed an update needed yesterday)
   disabled all plugins, tested and I still get the wrong date on a guest browser.
   I re-enabled everything, purged again and still wrong.
 * I tried on Safari as well in case this is a Chrome only issue but it happens 
   there, too.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [3 years, 1 month ago](https://wordpress.org/support/topic/selected-date-changes/#post-16692288)
 * [@lbrashear](https://wordpress.org/support/users/lbrashear/) Please immediately
   revoke that access. The plugin author made a mistake that could get them banned
   from this site.
 * [@mantrabrain](https://wordpress.org/support/users/mantrabrain/) I have archived
   your login ask and flagged your account for moderation. **As soon as you get 
   this, reply back that you have deleted your access to the user’s site.** Really,
   do that and reply here that you have.
 * While I know you have the best of intentions, it’s forum policy that you _not_
   ask users for admin or server access. Users on the forums aren’t your customers,
   they’re your open source collaborators, and requesting that kind of access can
   put you and them at high risk.
 * If they _are_ paying customers (such as people who bought a premium service/product
   from you) then by all means, direct them to your official customer support system.
   But in all other cases, you need to help them here on the forums.
 * Thankfully are other ways to get information you need:
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com)
      log of the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again (the Health Check plugin
      can do this without impacting any site vistors).
    - Ask the user for the step-by-step directions on how they can reproduce the
      problem.
 * You get the idea.
 * We know volunteer support is not easy, and this guideline can feel needlessly
   restrictive. It’s actually there to protect you as much as end users. Should 
   their site be hacked or have any issues after you accessed it, you could be held
   legally liable for damages. In addition, it’s difficult for end users to know
   the difference between helpful developers and people with malicious intentions.
   Because of that, we rely on plugin developers and long-standing volunteers (like
   you) to help us and uphold this particular guideline.
 * When you help users _here_ and in public, you also help the next person with 
   the same problem. They’ll be able to read the debugging and solution and educate
   themselves. That’s how we get the next generation of developers.
 *  Plugin Author [MantraBrain](https://wordpress.org/support/users/mantrabrain/)
 * (@mantrabrain)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/selected-date-changes/#post-16692560)
 * Hi, [@jdembowski](https://wordpress.org/support/users/jdembowski/) , Thank you
   for your message regarding the login access request I made on the plugin support
   forum. I understand that it is against the forum’s policy to ask users for admin
   or server access, and I apologize for my mistake.
 * However, I would like to clarify that I have not been granted the access that
   I requested from [@lbrashear](https://wordpress.org/support/users/lbrashear/)
   yet. I have not logged in to their website and I do not have any access to their
   site yet. I kindly request that [@lbrashear](https://wordpress.org/support/users/lbrashear/)
   delete my user from their website, as per your instructions.
 * Thank you for providing alternative ways to obtain the information needed to 
   assist users on the forum. I will make sure to follow these guidelines and provide
   support in a safe and secure manner.
 * I appreciate your dedication to maintaining a positive and helpful environment
   on the forums. I am committed to providing support to users in a responsible 
   and respectful manner.
   RegardsMantraBrain
 *  Thread Starter [lbrashear](https://wordpress.org/support/users/lbrashear/)
 * (@lbrashear)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/selected-date-changes/#post-16692599)
 * Access removed
 *  Thread Starter [lbrashear](https://wordpress.org/support/users/lbrashear/)
 * (@lbrashear)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/selected-date-changes/#post-16692628)
 * I have removed access

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Selected Date Changes’ is closed to new replies.

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 * 11 replies
 * 3 participants
 * Last reply from: [lbrashear](https://wordpress.org/support/users/lbrashear/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/selected-date-changes/#post-16692628)
 * Status: not resolved