Title: Selection Printer
Last modified: December 4, 2021

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# Selection Printer

 *  Resolved [Massimo](https://wordpress.org/support/users/pictureperfectmalta/)
 * (@pictureperfectmalta)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/selection-printer/)
 * Hi I set up woo Com site for restaurants, I test the printers before they go 
   to restaurants. I am struggling when in the section select printer on the network,
   it can not find the printer and remember old printer, So I deleted where it says
   `
   Printer Information Name: 00:11:62:30:6f:6c – Hide 00:11:62:30:6f:6c Save Poll
   Interval: 5 Connectivity: Connected
 * I also renamed but it does not work. Now I deleted it and it can show any printer.
   
   Please any soloution.

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [lawrenceowen](https://wordpress.org/support/users/lawrenceowen/)
 * (@lawrenceowen)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/selection-printer/#post-15135932)
 * You have a network connection issue between your printer and web site. This can
   be caused by many factors, such as server side LTS (HTTPS) security requirements,
   your server being behind a proxy service with very heavy caching enabled, and
   also local security plugins on your side may be disabling some of the features
   of our plugin.
 * Please refer to the [common issues FAQ document](https://github.com/star-micronics/star-cloudprnt-for-woocommerce/blob/master/common_issues.md)
   for some suggestions. The most common solutions are:
    - Make sure that your printer has up-to-date firmware, to support the most recent
      TLS security cypher suites. You can use the free “mC-Print Utility” app from
      the usual app stores to update firmware if needed (3.0 or later is recommended,
      you can check this on the top line of a self-test print)
    - Ask your hosting company to disable caching for your sites CloudPRNT URL
    - If you have any security check plugins installed on your site, the please 
      check their logs for anything related to the CloudPRNT plugin in case they
      have blocked some functionality.
 * The fact that you could connect to the service once, but then have trouble after,
   indicates that the second two suggestions are the most likely causes.
 * Other than this, resolving network connectivity issues is really out of the scope
   of the core plugin features/usage and very difficult to resolve via the forum.
   I would recommend contacting Star technical support, and/or your hosting company
   directly.

Viewing 1 replies (of 1 total)

The topic ‘Selection Printer’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/star-cloudprnt-for-woocommerce_b4cfd9.
   svg)
 * [Star CloudPRNT for WooCommerce](https://wordpress.org/plugins/star-cloudprnt-for-woocommerce/)
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 * 1 reply
 * 2 participants
 * Last reply from: [lawrenceowen](https://wordpress.org/support/users/lawrenceowen/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/selection-printer/#post-15135932)
 * Status: resolved