• Resolved Dara

    (@dbee78)


    Hi,

    When i try to backup a site with UpdraftPlus it gives me an error …

    0000.000 (0) Opened log file at time: Wed, 15 Apr 2020 06:53:02 +0000 on https://onelifefitness.ie
    0000.012 (0) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.23 WP: 5.3.2 PHP: 7.3.16 (cgi-fcgi, Linux pemlinng013.blacknight.com 2.6.32-954.3.5.lve1.4.75.el6.x86_64 #1 SMP Mon Dec 9 08:24:48 EST 2019 x86_64) MySQL: 5.7.29 WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 5.6M | 8M) multisite: N openssl: OpenSSL 1.0.2k  26 Jan 2017 mcrypt: N LANG:  ZipArchive::addFile: Y
    0000.018 (0) Free space on disk containing Updraft's temporary directory: 150090.6 MB
    0000.034 (0) Tasks: Backup files: 1 (schedule: unset) Backup DB: 1 (schedule: unset)
    0000.044 (0) Semaphore (fd, wp_options) being initialised
    0000.065 (0) Requesting semaphore lock (fd) (apparently not via scheduler)
    0000.075 (0) Semaphore lock (fd, wp_options) failed (line 43)
    0000.079 (0) Failed to gain semaphore lock (fd) - another backup of this type is apparently already active - aborting (if this is wrong - i.e. if the other backup crashed without removing the lock, then another can be started after 3 minutes)

    I’ve tried wiping the updraft plus details but no luck. I’ve tried activating and deactivating no luck.
    I get a message

    Congratulations! Your first backup is running.
    But to avoid server-wide threats backup regularly to remote cloud storage in settings

    I’m using the latest updraftplus. It’s on a linux server. My host support says that there’s no problem with the server. The backup file is writable. There’s 8KB used in the updraftplus backup folder on the host server ( where i’m saving the backup).

    Help

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    For us to check, please could you send us a full copy of the backup log?
    Please use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter Dara

    (@dbee78)

    That is a full copy of the backup log. I’ve downloaded the full log. I activated and deactivated the plugin. And then ran a backup and got this log …

    https://pastebin.com/VDGfL5vS

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thank you!

    It shows that the backup process is timed out or killed off.

    Please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    Kind Regards,
    Bryle

    Hi there, I have absolutely the same problem, and my host answers me, that the problem is not a server one. This is the last log file:
    0000.000 (0) Opened log file at time: Mon, 03 Aug 2020 15:06:49 +0000 on https://webwerk.koeln
    0000.002 (0) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.26 WP: 5.4.2 PHP: 7.4.7 (fpm-fcgi, Linux webserver2 4.19.0-8-amd64 #1 SMP Debian 4.19.98-1 (2020-01-26) x86_64) MySQL: 10.3.20-MariaDB-deb10-keen WPLANG: de_DE Server: Apache safe_mode: 0 max_execution_time: 60 memory_limit: 256M (used: 16.3M | 2M) multisite: N openssl: OpenSSL 1.1.1d 10 Sep 2019 mcrypt: N LANG: ZipArchive::addFile: Y
    0000.003 (0) Free space on disk containing Updraft’s temporary directory: 84413.2 MB
    0000.007 (0) Tasks: Backup files: 1 (schedule: unset) Backup DB: 1 (schedule: unset)
    0000.010 (0) Semaphore (fd, wp_options) being initialised
    0000.027 (0) Requesting semaphore lock (fd) (apparently not via scheduler)
    0000.029 (0) Semaphore lock (fd, wp_options) failed (line 43)
    0000.030 (0) Failed to gain semaphore lock (fd) – another backup of this type is apparently already active – aborting (if this is wrong – i.e. if the other backup crashed without removing the lock, then another can be started after 3 minutes)

    How can I give you the protocol of the host?

    Thank you and best regards,
    Janina

Viewing 4 replies - 1 through 4 (of 4 total)

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