Title: Send Failed
Last modified: August 25, 2022

---

# Send Failed

 *  [Liam Gomez](https://wordpress.org/support/users/gmztech/)
 * (@gmztech)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/send-failed-2/)
 * Hi there,
 * I am presently having an issue with the form returning “Submit failed” when trying
   to submit. From looking in console, I can see that admin-ajax.php is returning
   a 403 error when the form is trying to send.
 * Would it please be possible to assist with this? Otherwise, great plugin!
 * Many thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsend-failed-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/)
 * (@mondula2016)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/send-failed-2/#post-15967455)
 * Hi,
 * the plugin provides the option for troubleshooting. With that function, you can
   test mail function. If your wp doesn’t send mails with it you need to config 
   you smtp mail.
 * Kind regards
    Team Mondula
 *  Thread Starter [Liam Gomez](https://wordpress.org/support/users/gmztech/)
 * (@gmztech)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/send-failed-2/#post-15970625)
 * Hi there,
 * Thank you for your reply. SMTP is configured correctly, and the test mail is 
   received. However, the form is still returning a “submit failed” message.
 * Would it please be possible to assist?
 * Many thanks
 *  Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/)
 * (@mondula2016)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/send-failed-2/#post-15973113)
 *     ```
       Take care that you filled out the form settings correct. Tab settings at the form page.
   
       If you have filled out everything correctly and the submit is still not working, we will be happy to check your form on our test installation. You need to send the JSON export to the mondula office email. 
   
       Kind regards
       ```
   
 *  Thread Starter [Liam Gomez](https://wordpress.org/support/users/gmztech/)
 * (@gmztech)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/send-failed-2/#post-15983492)
 * Hi there,
 * Just to follow up on this, and in case it’s useful for anyone else – The script
   was being blocked by mod_security/Imunify360 by the web hosting provider. Please
   see below:
 * “IM360 WAF: XSS vulnerability in Multi Step Form plugin through 1.2.5 for WordPress(
   CVE-2018-14430)”
 * Hope that helps.
 * Kind regards,
 * Liam
 *  Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/)
 * (@mondula2016)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/send-failed-2/#post-15983645)
 * Did you modified the plugin?
 * We sanitize the fields so no XSS will be possible.
 * Please update to the current version which is 1.7.6
 *  Thread Starter [Liam Gomez](https://wordpress.org/support/users/gmztech/)
 * (@gmztech)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/send-failed-2/#post-15983674)
 * Hi there,
 * No modifications to the plugin – This is simply what my web host’s support team
   came back with.
 * Kind regards,
 * Liam
 *  Thread Starter [Liam Gomez](https://wordpress.org/support/users/gmztech/)
 * (@gmztech)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/send-failed-2/#post-15983681)
 * FYI, we are already using 1.7.6 – Presume it’s still blocking due to a legacy
   issue in 1.2.5 on any hosts using Imunify360?
 * [https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2018-14430](https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2018-14430)
 *  Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/)
 * (@mondula2016)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/send-failed-2/#post-15990076)
 * Ok, we will check this. thx a lot.
 *  Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/)
 * (@mondula2016)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/send-failed-2/#post-15990437)
 * We send an report to get rid of this message, the entry is old and the problem
   solved in the 1,2,5 Version of the plugin.
 * best regards

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Send Failed’ is closed to new replies.

 * ![](https://ps.w.org/multi-step-form/assets/icon-256x256.png?rev=1553626)
 * [Multi Step Form](https://wordpress.org/plugins/multi-step-form/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/multi-step-form/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/multi-step-form/)
 * [Active Topics](https://wordpress.org/support/plugin/multi-step-form/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/multi-step-form/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/multi-step-form/reviews/)

 * 10 replies
 * 2 participants
 * Last reply from: [mondula2016](https://wordpress.org/support/users/mondula2016/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/send-failed-2/#post-15990437)
 * Status: not resolved