• Resolved AlexG

    (@anrinejewels)


    Hi! I am trying to send a provate note to my customer but it doesn’t work. When pressing “Add” it is like stuck loading forever.
    Below is the Fatal Logs:
    2023-06-10T09:55:48+00:00 CRITICAL Uncaught Error: Call to a member function date() on null in /var/www/vhosts/anrinejewels.gr/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php:1533 Stack trace: #0 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/class-wp-hook.php(308): WC_AJAX::add_order_note() #1 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #2 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-admin/admin-ajax.php(188): do_action() #4 {main} thrown in /var/www/vhosts/anrinejewels.gr/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php on line 1533 2023-06-10T09:56:36+00:00 CRITICAL Uncaught Error: Call to a member function date() on null in /var/www/vhosts/anrinejewels.gr/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php:1533 Stack trace: #0 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/class-wp-hook.php(308): WC_AJAX::add_order_note() #1 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #2 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-admin/admin-ajax.php(188): do_action() #4 {main} thrown in /var/www/vhosts/anrinejewels.gr/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php on line 1533 2023-06-10T10:06:11+00:00 CRITICAL Uncaught Error: Call to a member function date() on null in /var/www/vhosts/anrinejewels.gr/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php:1533 Stack trace: #0 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/class-wp-hook.php(308): WC_AJAX::add_order_note() #1 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #2 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-admin/admin-ajax.php(188): do_action() #4 {main} thrown in /var/www/vhosts/anrinejewels.gr/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php on line 1533 2023-06-10T11:11:50+00:00 CRITICAL Uncaught Error: Call to a member function date() on null in /var/www/vhosts/anrinejewels.gr/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php:1533 Stack trace: #0 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/class-wp-hook.php(308): WC_AJAX::add_order_note() #1 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #2 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-admin/admin-ajax.php(188): do_action() #4 {main} thrown in /var/www/vhosts/anrinejewels.gr/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php on line 1533 2023-06-10T11:15:46+00:00 CRITICAL Uncaught Error: Call to a member function date() on null in /var/www/vhosts/anrinejewels.gr/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php:1533 Stack trace: #0 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/class-wp-hook.php(308): WC_AJAX::add_order_note() #1 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #2 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-admin/admin-ajax.php(188): do_action() #4 {main} thrown in /var/www/vhosts/anrinejewels.gr/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php on line 1533 2023-06-10T15:46:49+00:00 CRITICAL Uncaught Error: Call to a member function date() on null in /var/www/vhosts/anrinejewels.gr/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php:1533 Stack trace: #0 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/class-wp-hook.php(308): WC_AJAX::add_order_note() #1 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #2 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /var/www/vhosts/anrinejewels.gr/httpdocs/wp-admin/admin-ajax.php(188): do_action() #4 {main} thrown in /var/www/vhosts/anrinejewels.gr/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php on line 1533

    Below is my Status Report:
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getgenie_history: 10 nav_menu_item: 25 page: 13 post: 33 product: 198 product_variation: 360 revision: 75 shop_coupon: 20 shop_order: 271 shop_order_refund: 6 wpcf7_contact_form: 2 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (25) ### Akismet Anti-Spam Spam Protection: by Automattic - Anti Spam Team – 5.1 Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.68 Contact Form 7: by Takayuki Miyoshi – 5.7.7 Facebook for WooCommerce: by Facebook – 3.0.25 Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5 Free Shipping Label: by Devnet – 2.6.9 GetGenie AI: by getgenieai – 3.6.0 Site Kit by Google: by Google – 1.102.0 Jetpack: by Automattic – 12.2 Kadence WooCommerce Email Designer: by Kadence WP – 1.5.11 LiteSpeed Cache: by LiteSpeed Technologies – 5.4 Mailchimp for WooCommerce: by Mailchimp – 2.8.3 MC4WP: Mailchimp for WordPress: by ibericode – 4.9.5 miniOrange 2 Factor Authentication: by miniOrange – 5.7.1 Rank Math SEO: by Rank Math – 1.0.116 WooCommerce Smart COD: by woosmartcod.com – 1.6.2 Advanced Shipment Tracking for WooCommerce: by zorem – 3.5.3 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.25 Woo Discount Rules: by Flycart – 2.6.0 WooCommerce Stripe Gateway: by WooCommerce – 7.4.1 WooCommerce PayPal Payments: by WooCommerce – 2.1.0 WooCommerce: by Automattic – 7.8.0 WooSidebars: by WooCommerce – 1.4.6 BOX NOW Delivery: by BOX NOW – 2.0 YITH WooCommerce Wishlist: by YITH – 3.22.0 ### Inactive Plugins (0) ### ### Dropin Plugins (2) ### maintenance.php: maintenance.php object-cache.php: object-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #42 - /shop/ Cart: #43 - /cart/ Checkout: #44 - /checkout/ My account: #45 - /my-account/ Terms and conditions: #119 - /terms-and-conditions-2/ ### Theme ### Name: Flatsome Version: 3.17.1 Author URL: https://uxthemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php version 7.4.0 is out of date. The core version is 7.8.0 flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php version 7.4.0 is out of date. The core version is 7.8.0 flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/rating.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0 flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php Outdated Templates: ❌ Learn how to update ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: GR WooCommerce currency supported: ✔ Advanced Card Processing available in country: – Pay Later messaging available in country: – Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: – ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: core-profiler minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-06-15 22:06:51 +03:00 Options: ✔ Notes: 128 Onboarding: completed ### Action Scheduler ### Canceled: 48 Oldest: 2023-05-26 07:58:00 +0300 Newest: 2023-06-02 09:28:06 +0300 Complete: 2,185 Oldest: 2023-05-19 01:32:59 +0300 Newest: 2023-06-15 13:06:19 +0300 Failed: 27 Oldest: 2022-09-22 20:12:27 +0300 Newest: 2023-06-12 13:15:47 +0300 Pending: 5 Oldest: 2023-06-15 22:26:02 +0300 Newest: 2023-07-01 03:03:05 +0300 ### Status report information ### Generated at: 2023-06-15 14:03:16 +03:00

    • This topic was modified 2 years, 11 months ago by AlexG.
Viewing 1 replies (of 1 total)
  • Hi @anrinejewels

    Thanks for reaching out!

    I understand that you are unable to send a private note to one of your customers since it is stuck in loading and later on produces the error logs above, correct?

    It looks like a third-party plugin or your theme might be causing the conflict here.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, try to add a private note once again and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    Let us know how it goes!

Viewing 1 replies (of 1 total)

The topic ‘Send to customer Note not working’ is closed to new replies.