Title: Sending email issue
Last modified: July 24, 2024

---

# Sending email issue

 *  [leigh330s](https://wordpress.org/support/users/leigh330s/)
 * (@leigh330s)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/sending-email-issue-2/)
 * Hi,
 * I am having an issue with emails sending from my website. It never used to be
   an issue (or at least I hadn’t noticed recently) until I wanted to reset a user’s
   password who has admin access and the email just wasn’t coming through.
 * Deleted the account and re-added it again, still no email coming through about
   the account being created. Tried signing into the wp-admin portal with the new
   admin account but it doesn’t recognise the login details.
 * Googled the issue and people spoke about setting up smtp on the website which
   is already in place. I am using WP Mail SMTP and have the API key set up plus
   the sending domain. I am using Brevo on it. Even the test email will not arrive.
 * I just have no idea what else I can do to fix the issue. I’d like to reiterate,
   that this used to work with no problems.
 * Thanks in advance!

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Moderator [threadi](https://wordpress.org/support/users/threadi/)
 * (@threadi)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/sending-email-issue-2/#post-17911066)
 * Sounds to me more like a problem with WP Mail SMTP, which you seem to have already
   configured. I would therefore recommend that you contact their support forum:
   [https://wordpress.org/support/plugin/wp-mail-smtp/](https://wordpress.org/support/plugin/wp-mail-smtp/)
 *  Thread Starter [leigh330s](https://wordpress.org/support/users/leigh330s/)
 * (@leigh330s)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/sending-email-issue-2/#post-17911962)
 * Thank you [@threadi](https://wordpress.org/support/users/threadi/) , will try
   that
 *  [raytan12](https://wordpress.org/support/users/raytan12/)
 * (@raytan12)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/sending-email-issue-2/#post-17912087)
 * I see that you are using Brevo, did you make sure your Brevo account is still
   active?
 * Brevo deletes account if no one logs in every now and then (I think it is like
   1 month or 2 months).
 * If your Brevo account is active, you should receive the test email when you are
   testing via the WP SMTP plugin..
 *  Thread Starter [leigh330s](https://wordpress.org/support/users/leigh330s/)
 * (@leigh330s)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/sending-email-issue-2/#post-17912101)
 * Yes, my Brevo account is active as I logged into it last night. But the test 
   email never comes through.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Sending email issue’ is closed to new replies.

## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)

 * In: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/)
 * 5 replies
 * 3 participants
 * Last reply from: [leigh330s](https://wordpress.org/support/users/leigh330s/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/sending-email-issue-2/#post-17912101)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics