Title: Sending Problems Last modified: August 20, 2016 --- # Sending Problems * [rene-michaels](https://wordpress.org/support/users/rene-michaels/) * (@rene-michaels) * [13 years, 2 months ago](https://wordpress.org/support/topic/sending-problems/) * So I send the email test and it works perfectly. Tried sending to external account and that works perfectly. * But when I try to subscribe as a user would, I never get the confirmation email. * Further Testing: I manually added a user to my list, sent an email and got that email fine. * It appears to be the registration (subscribe) confirmation emails that are not being sent. * What am I missing? * [http://wordpress.org/extend/plugins/sendpress/](http://wordpress.org/extend/plugins/sendpress/) Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [13 years, 2 months ago](https://wordpress.org/support/topic/sending-problems/#post-3566896) * Perhaps this link will help you figure out a couple potential sending issues. * [http://sendpress.com/support/knowledgebase/troubleshooting-sending-email/](http://sendpress.com/support/knowledgebase/troubleshooting-sending-email/) * You could also send me a link to your site and I can try subscribing with my email address. Sometimes there can be problems sending to the domain the site is on depending on the configuration of your web host. * Doug at sendpress dot com * Thread Starter [rene-michaels](https://wordpress.org/support/users/rene-michaels/) * (@rene-michaels) * [13 years, 2 months ago](https://wordpress.org/support/topic/sending-problems/#post-3566903) * I had already found your “Troubleshooting Sending Email:” page, but nothing there addresses this particular issue. * Also, I did try subscribing from both a hosted email and another completely different email account not on the same host, which by the way, should not be a problem. * The site is work in progress but is here (subscribe is in the bottom right sidebar): * [http://leandertheatre.org](http://leandertheatre.org) * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [13 years, 2 months ago](https://wordpress.org/support/topic/sending-problems/#post-3566925) * Gotcha. I tried subscribing too but no email. * Could you provide this info: * [http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/](http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/) * Do you have access to the dreamhost logs? SSH? * Thread Starter [rene-michaels](https://wordpress.org/support/users/rene-michaels/) * (@rene-michaels) * [13 years, 2 months ago](https://wordpress.org/support/topic/sending-problems/#post-3566939) * I just received the “New User Registration” admin email for the registration test I did. * Here’s the info (I do see that port 25 is blocked): * WordPress Version: 3.5.1 SendPress Version: 0.9.2 PHP Version: 5.3.13 PHP Memory Limit: 90 MByte PHP Memory Used: 48.07 MByte MySQL Version: 5.1.56 * Ports: Port 25: blocked Port 465: open Port 587: open * ### Begin System Info ### * ## Please include this information when posting support requests ## * Multi-site: No * SITE_URL: [http://www.leandertheatre.org](http://www.leandertheatre.org) HOME_URL: [http://www.leandertheatre.org](http://www.leandertheatre.org) * SP Version: 0.9.2 WordPress Version: 3.5.1 * Platform: Windows Browser Name: Chrome Browser Version: 25.0.1364.172 User Agent String: Mozilla/5.0 (Windows NT 6.1; WOW 64) AppleWebKit/537.22 (KHTML, l ike Gecko) Chrome/25.0.1364.172 Safari/537.22 * PHP Version: 5.3.13 MySQL Version: 5.1.56-log Web Server Info: Apache * PHP Memory Limit: 90M PHP Post Max Size: 7M * WP_DEBUG: Disabled * WP Table Prefix: Length: 10 Status: Acceptable * Show On Front: posts Page On Front: #0 Page For Posts: #0 * Session: Disabled Session Name: PHPSESSID Cookie Path: / Save Path: /tmp Use Cookies: On Use Only Cookies: On * UPLOAD_MAX_FILESIZE: 7MB POST_MAX_SIZE: 7MB WordPress Memory Limit: 40MB WP_DEBUG: Off DISPLAY ERRORS: On (1) FSOCKOPEN: Your server supports fsockopen. * ACTIVE PLUGINS: * XXX * CURRENT THEME: * LHSTv1: tog-theme-2012-1 * ### End System Info ### * Thread Starter [rene-michaels](https://wordpress.org/support/users/rene-michaels/) * (@rene-michaels) * [13 years, 2 months ago](https://wordpress.org/support/topic/sending-problems/#post-3566940) * FYI …the “New User Registration” I referenced above was something else NOT related to your plugin. * Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/) * (@joshl) * [13 years, 2 months ago](https://wordpress.org/support/topic/sending-problems/#post-3566955) * Hi Rene, * I believe this is bug in the signup process. I am working on a fix for it and should have a minor release out hopefully sometime today but for sure by the end of the weekend. * Best, Josh * Thread Starter [rene-michaels](https://wordpress.org/support/users/rene-michaels/) * (@rene-michaels) * [13 years, 2 months ago](https://wordpress.org/support/topic/sending-problems/#post-3566958) * Awesome, THX Josh! I appreciate the quick response and will be sure to leave a positive review once I have it working 😉 * [SPaluchiewicz](https://wordpress.org/support/users/spaluchiewicz/) * (@spaluchiewicz) * [13 years, 2 months ago](https://wordpress.org/support/topic/sending-problems/#post-3567080) * Hi Josh and Others. I think I got the same problem as described above. I can send test mail but that’s all – no registration mail and messages mail as well. Here are details from my config: * WordPress Version: 3.5 SendPress Version: 0.9.2.1 PHP Version: 5.2.10 PHP Memory Limit: 256 MByte PHP Memory Used: 38.68 MByte MySQL Version: 5.1.51 * Ports: Port 25: otwórz Port 465: otwórz Port 587: otwórz * Support Info: ### Begin System Info ### * ## Please include this information when posting support requests ## * Multi-site: No * SITE_URL: [http://www.fordczescibodo.pl/wordpress](http://www.fordczescibodo.pl/wordpress) HOME_URL: [http://www.fordczescibodo.pl/wordpress](http://www.fordczescibodo.pl/wordpress) * SP Version: 0.9.2.1 WordPress Version: 3.5 * Platform: Windows Browser Name: Chrome Browser Version: 25.0.1364.172 User Agent String: Mozilla/5.0 (Windows NT 6.1; WOW 64) AppleWebKit/537.22 (KHTML, l ike Gecko) Chrome/25.0.1364.172 Safari/537.22 * PHP Version: 5.2.10 MySQL Version: 5.1.51-0.dotdeb.1 Web Server Info: Apache Web Server * PHP Memory Limit: 256M PHP Post Max Size: 32M * WP_DEBUG: Disabled * WP Table Prefix: Length: 3 Status: Acceptable * Show On Front: posts Page On Front: #0 Page For Posts: #0 * Session: Disabled Session Name: PHPSESSID Cookie Path: / Save Path: /home/KONTA/ WWW/PROFESSIONAL/b/bodo/_tmp Use Cookies: On Use Only Cookies: Off * UPLOAD_MAX_FILESIZE: 32MB POST_MAX_SIZE: 32MB WordPress Memory Limit: 40MB WP_DEBUG: Off DISPLAY ERRORS: On (1) FSOCKOPEN: Your server supports fsockopen. * ACTIVE PLUGINS: * Configure SMTP: 3.1 Disable Comments: 0.9 Disable Updates: 1.0 SendPress: Email Marketing and Newsletters: 0.9.2.1 WP Content Slideshow: 2.3 * CURRENT THEME: * Responsive: 1.8.9.3 * ### End System Info ### * Should I wait for update or maybe any other info are necessary? Great thx for information. * Sebastian * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [13 years, 2 months ago](https://wordpress.org/support/topic/sending-problems/#post-3567085) * New version with a fix for PHP 5.2 should be out this week. Hang in there. Testing right now. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Sending Problems’ is closed to new replies. * ![](https://ps.w.org/sendpress/assets/icon.svg?rev=979185) * [SendPress Newsletters](https://wordpress.org/plugins/sendpress/) * [Frequently Asked Questions](https://wordpress.org/plugins/sendpress/#faq) * [Support Threads](https://wordpress.org/support/plugin/sendpress/) * [Active Topics](https://wordpress.org/support/plugin/sendpress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/sendpress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/sendpress/reviews/) * 9 replies * 4 participants * Last reply from: [itdoug](https://wordpress.org/support/users/itdoug/) * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/sending-problems/#post-3567085) * Status: not resolved