Title: Sending Queue in pause
Last modified: January 7, 2022

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# Sending Queue in pause

 *  Resolved [preymann](https://wordpress.org/support/users/preymann/)
 * (@preymann)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/sending-queue-in-pause/)
 * Hi Support Team,
 * I registred my free account yesterday for my website [http://www.speechless.pro](http://www.speechless.pro).
   Activation Mails are working, welcome mail is not working. Sending is in pause
   mode. Lizenz is valid. What can I do?
 * Thanks and Regards
    Patrick
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsending-queue-in-pause%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/sending-queue-in-pause/#post-15228060)
 * Hi there [@preymann](https://wordpress.org/support/users/preymann/),
 * Thanks for reaching out!
 * Can you please send us a screenshot of the MailPoet > Help > System Status page?
   Please ensure to capture the whole page or make several screenshots.
 * I recommend [https://snipboard.io/](https://snipboard.io/) for easily sharing
   screenshots – please follow the instructions on the page, then paste the URL 
   in your reply.
 * Also, which sending method do you use? Is your form correctly linked to the same
   list as your Welcome email?
 * Reference: [https://kb.mailpoet.com/article/360-troubleshooting-welcome-emails](https://kb.mailpoet.com/article/360-troubleshooting-welcome-emails)
 * Looking forward to hearing back from you!
 *  Thread Starter [preymann](https://wordpress.org/support/users/preymann/)
 * (@preymann)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/sending-queue-in-pause/#post-15228125)
 * Hi Elvira,
 * screenshoot here:
    [https://snipboard.io/65Ejfh.jpg](https://snipboard.io/65Ejfh.jpg)
 * Sending method: tried every method, at this time it is mailpoets script.
    Yes
   the user joined the correct list.
 * At the welcome mail stauts I can see 3 Mails waiting:
    [https://snipboard.io/tjNhqg.jpg](https://snipboard.io/tjNhqg.jpg)
 * Thanks!
    Patrick
 *  Plugin Support [Gui A. a11n](https://wordpress.org/support/users/guicmazeredo/)
 * (@guicmazeredo)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/sending-queue-in-pause/#post-15237795)
 * Hi there Patrick,
 * Thank you for sending these details.
 * >  Sending method: tried every method, at this time it is mailpoets script.
   >  
   > Yes the user joined the correct list.
 * Okay. Are you using MailPoet Sending Service or a Third-Party Sending Service?
   Also:
 * – Do you have [Sign Up Confirmation](https://kb.mailpoet.com/article/128-why-enable-signup-confirmation-double-opt-in)
   enabled?
    – What’s the status of the subscribers in the list that this Welcome
   Email is set to send to (e.g. Unconfirmed, Subscribed)? – Have your subscribers
   been imported or have they subscribed via a MailPoet subscription form? – Have
   you changed your subscribers’ status by editing them in batches?
 *  Thread Starter [preymann](https://wordpress.org/support/users/preymann/)
 * (@preymann)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/sending-queue-in-pause/#post-15237810)
 * Hi there,
 * I’m using MailPoet Sending Service.
    – Sign Up Confirmation is enabled – status
   is Subscribed – My list is imported from klicktipp (german newsletter provider)–
   no batches
 *  Plugin Support [Gui A. a11n](https://wordpress.org/support/users/guicmazeredo/)
 * (@guicmazeredo)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/sending-queue-in-pause/#post-15246190)
 * Hi there.,
 * Thank you for the details. I believe this is the cause of the issue:
 * > – My list is imported from klicktipp (german newsletter provider)
 * Welcome Emails aren’t sent to imported subscribers as outlined in our [Troubleshooting Welcome Emails](https://kb.mailpoet.com/article/360-troubleshooting-welcome-emails)
   page.
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/sending-queue-in-pause/#post-15340622)
 * Hi there [@preymann](https://wordpress.org/support/users/preymann/),
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Sending Queue in pause’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/sending-queue-in-pause/#post-15340622)
 * Status: resolved