Title: Server Configuration Issues Last modified: September 16, 2020 --- # Server Configuration Issues * Resolved [kpeu3e](https://wordpress.org/support/users/kpeu3e/) * (@kpeu3e) * [5 years, 8 months ago](https://wordpress.org/support/topic/server-configuration-issues/) * Hello, * I get the following error * “Server configuration error On your server installed GD or Imagick library does not support WebP format. Please read the plugin FAQ and check your server configuration here. Compare it with the configuration given in the requirements of plugin in the FAQ. Please contact your server administrator.” * I contacted the hosting support and they said they enabled everything. This is the configuration: [https://crawlspaces.com/phpinfo.php](https://crawlspaces.com/phpinfo.php) * I told them I do not see WebP support and the plugin is still not working and they answered in the following way: * > **Support:** That is the plugin related option, that needs Imagick library, > which is already enabled. > **Me:** mm not sure what you mean… the plugin authors gave this configuration > here as an example (we are particularly interested in the red blocks) > [https://gbiorczyk.pl/webp-converter/serverinfo.png](https://gbiorczyk.pl/webp-converter/serverinfo.png) > and I see jpeg and png enabled here > [https://crawlspaces.com/phpinfo.php](https://crawlspaces.com/phpinfo.php) > but no WebP enabled > what do you mean it’s plugin related option? > **Support:** Usually theme, scripts, plugin related issues might not get fixed > on our end because was not developed from our > end they are the third party application. However, we will try our best to > help you with this because we can totally understand your concern. I kindly > suggest you to once contact them , trust me I have done everything that needs > to be enabled from the server end for your website. > **Me:** I am pretty sure if I contact them they will tell me the same thing– > that WebP support is not enabled > **Support:** So kindly suggest you to get back to us with more details and > please make sure to provide [https://crawlspaces.com/phpinfo.php](https://crawlspaces.com/phpinfo.php) > one to them. There is no specific option to enable WebP support from our end, > we have enabled every option that needed by a wordpress website from the server > end. * Is there anything I can do to resolve this issue? * Thank you! - This topic was modified 5 years, 8 months ago by [kpeu3e](https://wordpress.org/support/users/kpeu3e/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fserver-configuration-issues%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Author [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/) * (@mateuszgbiorczyk) * [5 years, 8 months ago](https://wordpress.org/support/topic/server-configuration-issues/#post-13412976) * Hi [@kpeu3e](https://wordpress.org/support/users/kpeu3e/), * Thank you for your message. * The plugin requires `GD` library or `Imagick` library. You have the `GD` library on your server, but it does not support WebP – `WebP Support` option is missing_( marked in red in the [correct configuration](https://gbiorczyk.pl/webp-converter/serverinfo.png))_. * Thread Starter [kpeu3e](https://wordpress.org/support/users/kpeu3e/) * (@kpeu3e) * [5 years, 8 months ago](https://wordpress.org/support/topic/server-configuration-issues/#post-13412990) * This is exactly what I’ve told them and they told me this… * > Support: Usually theme, scripts, plugin related issues might not get fixed > on our end because was not developed from our > end they are the third party application. However, we will try our best to > help you with this because we can totally understand your concern. I kindly > suggest you to once contact them , trust me I have done everything that needs > to be enabled from the server end for your website. > Me: I am pretty sure if I contact them they will tell me the same thing – that > WebP support is not enabled > Support: So kindly suggest you to get back to us with more details and please > make sure to provide [https://crawlspaces.com/phpinfo.php](https://crawlspaces.com/phpinfo.php) > one to them. There is no specific option to enable WebP support from our end, > we have enabled every option that needed by a wordpress website from the server > end. * Thread Starter [kpeu3e](https://wordpress.org/support/users/kpeu3e/) * (@kpeu3e) * [5 years, 8 months ago](https://wordpress.org/support/topic/server-configuration-issues/#post-13412991) * So I guess this is a dead end here? * Plugin Author [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/) * (@mateuszgbiorczyk) * [5 years, 8 months ago](https://wordpress.org/support/topic/server-configuration-issues/#post-13412996) * [@kpeu3e](https://wordpress.org/support/users/kpeu3e/) In that case, change hosting 🙂 Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Server Configuration Issues’ is closed to new replies. * ![](https://ps.w.org/webp-converter-for-media/assets/icon-256x256.png?rev=2636288) * [Converter for Media - Optimize images | Convert WebP & AVIF](https://wordpress.org/plugins/webp-converter-for-media/) * [Frequently Asked Questions](https://wordpress.org/plugins/webp-converter-for-media/#faq) * [Support Threads](https://wordpress.org/support/plugin/webp-converter-for-media/) * [Active Topics](https://wordpress.org/support/plugin/webp-converter-for-media/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/webp-converter-for-media/unresolved/) * [Reviews](https://wordpress.org/support/plugin/webp-converter-for-media/reviews/) * 4 replies * 2 participants * Last reply from: [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/) * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/server-configuration-issues/#post-13412996) * Status: resolved