Title: Server Down? Last modified: February 26, 2024 --- # Server Down? * Resolved [dmodjeska](https://wordpress.org/support/users/dmodjeska/) * (@dmodjeska) * [2 years, 3 months ago](https://wordpress.org/support/topic/server-down-19/) * It appears that the server hosting the JS files for this plugin is down. Can you provide an update if this is being worked on? Thank you. * ![](https://wordpress.org/6b7205b4-c245-43ad-98e5-b754727b0265) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fserver-down-19%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * [pacmantech](https://wordpress.org/support/users/pacmantech/) * (@pacmantech) * [2 years, 3 months ago](https://wordpress.org/support/topic/server-down-19/#post-17454008) * Seeing this as well, any updates [@carlosmoreirapt](https://profiles.wordpress.org/carlosmoreirapt/)? * [Carlos Moreira](https://wordpress.org/support/users/carlosmoreirapt/) * (@carlosmoreirapt) * [2 years, 3 months ago](https://wordpress.org/support/topic/server-down-19/#post-17454077) * Hi all * There seems to be an issue with amcharts cdn ( the library the plugin uses to generate the maps ). Other users who reported this early today reported back that the issue is solved on their side. So it might be a matter of time and/or emptying the browser cache. * We’re sorry for the inconvenience this might have caused. - This reply was modified 2 years, 3 months ago by [Carlos Moreira](https://wordpress.org/support/users/carlosmoreirapt/). * Thread Starter [dmodjeska](https://wordpress.org/support/users/dmodjeska/) * (@dmodjeska) * [2 years, 3 months ago](https://wordpress.org/support/topic/server-down-19/#post-17454298) * Thank you for the update. It is still down for me using an incognito window, hopefully it is just a matter of time but let me know if there are any updates. * [lcoste](https://wordpress.org/support/users/lcoste/) * (@lcoste) * [2 years, 3 months ago](https://wordpress.org/support/topic/server-down-19/#post-17455511) * Hi Carlos, do you have any news regarding this issue? Thanks * [Carlos Moreira](https://wordpress.org/support/users/carlosmoreirapt/) * (@carlosmoreirapt) * [2 years, 3 months ago](https://wordpress.org/support/topic/server-down-19/#post-17455786) * Hi all We have reported this to the service.We have feedback from users that reported this issue yesterday, saying that today it’s working on their side. So hopefully it will be fixed for everyone soon. We recommend emptying your browser cache from time to time to check. We’re sorry for the inconvenience. For Pro users, there’s this workaround: [https://interactivegeomaps.com/docs/self-host-library/](https://interactivegeomaps.com/docs/self-host-library/) We’ll be monitoring this closely.Greetings, Carlos * [pacmantech](https://wordpress.org/support/users/pacmantech/) * (@pacmantech) * [2 years, 3 months ago](https://wordpress.org/support/topic/server-down-19/#post-17456212) * I will share that the map view is completely blocked from my home network, but if I load a page using my hotspot, it works just fine. This is for any map – either the demo maps on the site from [@carlosmoreirapt](https://wordpress.org/support/users/carlosmoreirapt/) or my own clients’ sites. Tried usual troubleshooting of clearing cache, etc., to no avail. In fact, the amcharts.com site doesn’t load for me either. Very, very strange – like they’ve blocked my IP address altogether. * [@carlosmoreirapt](https://wordpress.org/support/users/carlosmoreirapt/) would you please check the documentation on loading the amcharts library server-side? When downloading the files, the directory structure is different. It would be helpful to see the internal folder structure that your plugin is expecting to see when enabling this feature. * [Carlos Moreira](https://wordpress.org/support/users/carlosmoreirapt/) * (@carlosmoreirapt) * [2 years, 3 months ago](https://wordpress.org/support/topic/server-down-19/#post-17456387) * It seems it also depends on the internet service provider somehow. * To selfhost you will need to upload the contents of each zip file into a folder in your server/website. You will need to use FTP or other method. The contents should be unzipped. You should end up with the following structure/folders: * [https://mysite.com/amcharts/amcharts4](https://mysite.com/amcharts/amcharts4) [https://mysite.com/amcharts/geodata](https://mysite.com/amcharts/geodata)With the files being in links like * [https://mysite.com/amcharts/amcharts4/core.js](https://mysite.com/amcharts/amcharts4/core.js) [https://mysite.com/amcharts/amcharts4/map.js](https://mysite.com/amcharts/amcharts4/map.js) [https://mysite.com/amcharts/geodata/usaLow.js](https://mysite.com/amcharts/geodata/usaLow.js) And then setup the URL in the plugin settings. But this will only work for Pro users, in the free version it’s not possible to setup a custom url for the assets unfortunately. * [pacmantech](https://wordpress.org/support/users/pacmantech/) * (@pacmantech) * [2 years, 3 months ago](https://wordpress.org/support/topic/server-down-19/#post-17456556) * [@carlosmoreirapt](https://wordpress.org/support/users/carlosmoreirapt/) thanks for this. When downloading the ZIP files from that link, one of the directories unzips as **amcharts_4.10.38** * Screenshot: [https://app.screencast.com/jb8Y6yRaXfIYL](https://app.screencast.com/jb8Y6yRaXfIYL) * Should this directory be renamed – is your plugin looking specifically for a folder that is only named **amcharts**? * Apologies if this is a basic question, but I can’t get this to work, and trying to troubleshoot. Thanks! * Thread Starter [dmodjeska](https://wordpress.org/support/users/dmodjeska/) * (@dmodjeska) * [2 years, 3 months ago](https://wordpress.org/support/topic/server-down-19/#post-17456653) * [@carlosmoreirapt](https://wordpress.org/support/users/carlosmoreirapt/) it is now working on my end, hopefully it is working for everyone now. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Server Down?’ is closed to new replies. * ![](https://ps.w.org/interactive-geo-maps/assets/icon-256x256.png?rev=3115060) * [MapGeo - Interactive Geo Maps](https://wordpress.org/plugins/interactive-geo-maps/) * [Frequently Asked Questions](https://wordpress.org/plugins/interactive-geo-maps/#faq) * [Support Threads](https://wordpress.org/support/plugin/interactive-geo-maps/) * [Active Topics](https://wordpress.org/support/plugin/interactive-geo-maps/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/interactive-geo-maps/unresolved/) * [Reviews](https://wordpress.org/support/plugin/interactive-geo-maps/reviews/) * 9 replies * 4 participants * Last reply from: [dmodjeska](https://wordpress.org/support/users/dmodjeska/) * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/server-down-19/#post-17456653) * Status: resolved