Title: Server Error 500
Last modified: August 31, 2016

---

# Server Error 500

 *  [greatbasinbasket](https://wordpress.org/support/users/greatbasinbasket/)
 * (@greatbasinbasket)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/server-error-500-522/)
 * My website (www.greatbasinbasketcsa.com) just did the installation of the new
   version of WordPress and now I get a server error 500 when I try to log into 
   the administration page. I am not well versed in WordPress as I inherited this
   from my predecessor. I have read about a manual update, but each time I try, 
   it asks for my username and password, yet will not accept the one I have for 
   the site. This website is hosted by Bluehost by another organization and I don’t
   have their user information.
 * I am trying to access my website so I can update, but am frustrated in how to
   do so without all the information. I have been searching the forum for answers,
   but I don’t understand a lot of the programming lingo. Is there a way to update
   wordpress without the original username?
 * I really appreciate any help to get my website up and running.

Viewing 1 replies (of 1 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/server-error-500-522/#post-6962623)
 * Internal server errors (error 500) are often caused by plugin or theme function
   conflicts, so if you have access to your admin panel, try deactivating all plugins.
   If you don’t have access to your admin panel, try [manually resetting your plugins](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, try switching to the Twenty Fifteen theme
   to rule-out a theme-specific issue. If you don’t have access to your admin panel,
   access your server via [SFTP or FTP](https://codex.wordpress.org/FTP_Clients),
   or a file manager in your hosting account’s control panel, navigate to `/wp-content/
   themes/` and rename the directory of your currently active theme. This will force
   the default theme to activate and hopefully rule-out a theme-specific issue.
 * If that does not resolve the issue, it’s possible that a `.htaccess` rule could
   be the source of the problem. To check for this, access your server via SFTP 
   or FTP, or a file manager in your hosting account’s control panel, and rename
   the `.htaccess` file. If you can’t find a `.htaccess` file, make sure that you
   have set your SFTP or FTP client to view invisible files.
 * If you weren’t able to resolve the issue by either resetting your plugins and
   theme or renaming your .htaccess file, we may be able to help, but we’ll need
   a more detailed error message. Internal server errors are usually described in
   more detail in the server error log. If you have access to your server error 
   log, generate the error again, note the date and time, then immediately check
   your server error log for any errors that occurred during that time period. If
   you don’t have access to your server error log, ask your hosting provider to 
   look for you.

Viewing 1 replies (of 1 total)

The topic ‘Server Error 500’ is closed to new replies.

## Tags

 * [error 500](https://wordpress.org/support/topic-tag/error-500/)
 * [manual update](https://wordpress.org/support/topic-tag/manual-update/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/server-error-500-522/#post-6962623)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics