Title: server error 500 –  request timeout
Last modified: August 21, 2016

---

# server error 500 – request timeout

 *  [LGW](https://wordpress.org/support/users/kove/)
 * (@kove)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/server-error-500-request-timeout/)
 * Everytime I try to backup my site ( database + files ) I get this error
 * > 500 Internal Server Error
   >  Request Timeout This request takes too long to process,
   > it is timed out by the server. If it should not be timed out, please contact
   > administrator of this web site to increase ‘Connection Timeout’
 * Database only backup works well.
    My site is 56 MB.
 * My cpanel reports this server configuration:
 * > Resource Limits max_execution_time 300
   >  Resource Limits max_input_time 600 
   > Resource Limits memory_limit 256M
 * What can I do to backup successfully my site ?
 * [http://wordpress.org/plugins/backupwordpress/](http://wordpress.org/plugins/backupwordpress/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Paul de Wouters](https://wordpress.org/support/users/pauldewouters/)
 * (@pauldewouters)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/server-error-500-request-timeout/#post-4348672)
 * kove
 * Could you send an email to [support@hmn.md](https://wordpress.org/support/topic/server-error-500-request-timeout/support@hmn.md?output_format=md)
   and I’ll take it from there.
 *  Thread Starter [LGW](https://wordpress.org/support/users/kove/)
 * (@kove)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/server-error-500-request-timeout/#post-4348678)
 * I sent you an email with no answer.
    Seriously, I would like to use this plugin.
   I’ve tried others but I like your interface more. Could you give me some support?
 * I think it would be useful for both, regards,
    Kove
 *  Plugin Contributor [Paul de Wouters](https://wordpress.org/support/users/pauldewouters/)
 * (@pauldewouters)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/server-error-500-request-timeout/#post-4348679)
 * kove
 * Sorry about that. We’ve moved to a support system via the plugin. In the latest
   version, you can click the Support button on the BackUpWordPRess admin page.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘server error 500 – request timeout’ is closed to new replies.

 * ![](https://ps.w.org/backupwordpress/assets/icon-256x256.jpg?rev=1105225)
 * [BackUpWordPress](https://wordpress.org/plugins/backupwordpress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/backupwordpress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/backupwordpress/)
 * [Active Topics](https://wordpress.org/support/plugin/backupwordpress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/backupwordpress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/backupwordpress/reviews/)

## Tags

 * [request timeout](https://wordpress.org/support/topic-tag/request-timeout/)

 * 3 replies
 * 2 participants
 * Last reply from: [Paul de Wouters](https://wordpress.org/support/users/pauldewouters/)
 * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/server-error-500-request-timeout/#post-4348679)
 * Status: not resolved