Title: Server Error
Last modified: May 16, 2018

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# Server Error

 *  Resolved [liveseysolar](https://wordpress.org/support/users/liveseysolar/)
 * (@liveseysolar)
 * [8 years ago](https://wordpress.org/support/topic/server-error-79/)
 * Hi, we’re getting the server error 500 “[http://www.clinicalondon.co.uk/wp-content/plugins/wp-video-lightbox/misc_functions.php&#8221](http://www.clinicalondon.co.uk/wp-content/plugins/wp-video-lightbox/misc_functions.php&#8221);
   on Google Search Console. It says also “Googlebot couldn’t access the contents
   of this URL because the server had an internal error when trying to process the
   request. These errors tend to be with the server itself, not with the request.”.
   Is there a way to fix this error without deactivating the plugin as we’re using
   it quite a lot on our website? And is this a severe error?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fserver-error-79%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [8 years ago](https://wordpress.org/support/topic/server-error-79/#post-10285915)
 * Hi, have you spoken to your host about this error. Internal server error 500 
   is something the server administrators needs to look at.
 * Looking at your site and using the browser developer tools in Google Chrome, 
   it found the following.
 * Uncaught SyntaxError: Invalid or unexpected token
    at t.activateScript (ajax.
   cloudflare.com/cdn-cgi/scripts/dba9ecf7/cloudflare-static/rocket-loader.min.js:
   1) at ajax.cloudflare.com/cdn-cgi/scripts/dba9ecf7/cloudflare-static/rocket-loader.
   min.js:1 at t.run (ajax.cloudflare.com/cdn-cgi/scripts/dba9ecf7/cloudflare-static/
   rocket-loader.min.js:1) at v (ajax.cloudflare.com/cdn-cgi/scripts/dba9ecf7/cloudflare-
   static/rocket-loader.min.js:1) at o (ajax.cloudflare.com/cdn-cgi/scripts/dba9ecf7/
   cloudflare-static/rocket-loader.min.js:1) at ajax.cloudflare.com/cdn-cgi/scripts/
   dba9ecf7/cloudflare-static/rocket-loader.min.js:1
 * The above issues should be address as well as your internal server error 500.
 * I hope the above helps you.
 * Kind regards
 *  [pfeilal23](https://wordpress.org/support/users/pfeilal23/)
 * (@pfeilal23)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/server-error-79/#post-10510008)
 * I’m actually getting the same error. So I looked in the plugin’s files, and there
   is an error log. In the error log since March 6th it’s been saying PHP Fatal 
   error: Call to undefined function add_shortcode() in (my folder structure)/wp-
   content/plugins/wp-video-lightbox/misc_functions.php on line 2.
 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/server-error-79/#post-10510253)
 * Hi [@pfeilal23](https://wordpress.org/support/users/pfeilal23/), can you start
   a new support thread.
 * Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Server Error’ is closed to new replies.

 * ![](https://ps.w.org/wp-video-lightbox/assets/icon-128x128.png?rev=981252)
 * [WP Video Lightbox](https://wordpress.org/plugins/wp-video-lightbox/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-video-lightbox/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-video-lightbox/unresolved/)
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## Tags

 * [server-error](https://wordpress.org/support/topic-tag/server-error/)

 * 3 replies
 * 3 participants
 * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/server-error-79/#post-10510253)
 * Status: resolved