Title: Server Error
Last modified: August 30, 2022

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# Server Error

 *  Resolved [DickRaney](https://wordpress.org/support/users/dickraney/)
 * (@dickraney)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/server-error-98/)
 * I’m getting a 500 server error when I try go to Approve New Users > Approved 
   Users
 * `PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted(
   tried to allocate 20480 bytes) in /var/www/vhosts/mysite.com/wp-includes/class-
   wp-object-cache.php on line 198`
 * This is follow up to my earlier ticket [https://wordpress.org/support/topic/server-error-97/#post-15906800](https://wordpress.org/support/topic/server-error-97/#post-15906800)
 * To answer your questions from that ticket:
 * Users: 12,765
    Server: CPU: Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz (16 core(
   s)) RAM: 62.66 GB PHP: version 7.4.30 run PHP as FPM application served by nginx

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Mirza Hamza](https://wordpress.org/support/users/hamza1010/)
 * (@hamza1010)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/server-error-98/#post-15966800)
 * Hi [@dickraney](https://wordpress.org/support/users/dickraney/),
 * Thanks for contacting us,
 * I hope you are doing well, We have updated the technical team and will get back
   to you once we get a response from them.
 * Meanwhile, you can also approve/deny the users from the user table (for the time
   being).
 * Also, have you tried deleting the transient ‘new_user_approve_user_statuses’,
   did it not fix the issue?
 * Thanks & Regards
 * WP Experts Support Team
 *  Plugin Support [Mirza Hamza](https://wordpress.org/support/users/hamza1010/)
 * (@hamza1010)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/server-error-98/#post-15979256)
 * Hi [@dickraney](https://wordpress.org/support/users/dickraney/),
 * The issue seems to be happening because of a large number of user data being 
   displayed on a single page. We have decided to add pagination over there as a
   permanent fix for this issue. The fix will be released in one of our future updates.
 * A temporary solution for this issue is to increase the WordPress memory limit.
   Please add this code in your wp-config,php file, it should fix the issue for 
   the time being.
 * `define( 'WP_MAX_MEMORY_LIMIT', '400M' );`
 * Thank you
    -  This reply was modified 3 years, 9 months ago by [Mirza Hamza](https://wordpress.org/support/users/hamza1010/).
 *  Thread Starter [DickRaney](https://wordpress.org/support/users/dickraney/)
 * (@dickraney)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/server-error-98/#post-15981491)
 * That fixed it, but it sounds like this should be a temporary fix. Are you planning
   to change the plugin so this will not be necessary or something?
 *  Plugin Support [Mirza Hamza](https://wordpress.org/support/users/hamza1010/)
 * (@hamza1010)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/server-error-98/#post-15982428)
 * Hi [@dickraney](https://wordpress.org/support/users/dickraney/),
 * Yes, we will do the required changes and release them in an update, within next
   few weeks.
 * Thank you
 *  Thread Starter [DickRaney](https://wordpress.org/support/users/dickraney/)
 * (@dickraney)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/server-error-98/#post-15983618)
 * Awesome. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Server Error’ is closed to new replies.

 * ![](https://ps.w.org/new-user-approve/assets/icon-128x128.gif?rev=2544141)
 * [New User Approve](https://wordpress.org/plugins/new-user-approve/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/new-user-approve/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/new-user-approve/)
 * [Active Topics](https://wordpress.org/support/plugin/new-user-approve/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/new-user-approve/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/new-user-approve/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [DickRaney](https://wordpress.org/support/users/dickraney/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/server-error-98/#post-15983618)
 * Status: resolved