Title: Server error after activating on multisite Last modified: August 21, 2016 --- # Server error after activating on multisite * Resolved [j0schi](https://wordpress.org/support/users/j0schi/) * (@j0schi) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/) * Hey, after activating this plugin my frontend stoped working… i just got an “ server error” * i have a multisite install. * regards joschi * [http://wordpress.org/plugins/lively-chat-support/](http://wordpress.org/plugins/lively-chat-support/) Viewing 15 replies - 1 through 15 (of 15 total) * Anonymous User 9782929 * (@anonymized-9782929) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172046) * Hi joschi, * Can you provide any more details (error logs, etc.)? I haven’t looked at multisite capabilities yet, so any information you can provide will be helpful. * Thanks. * Thread Starter [j0schi](https://wordpress.org/support/users/j0schi/) * (@j0schi) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172047) * well shure thing! * ``` WordPress database error Multiple primary key defined for query ALTER TABLE vqmy1ergh_11_livelychatsupport_convos ADD PRIMARY KEY (token) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta, W3_Db->query, W3_DbCache->query, W3_DbCallUnderlying->query, W3_Db->query, W3_DbProcessor->query, W3_Db->default_query WordPress database error Multiple primary key defined for query ALTER TABLE vqmy1ergh_11_livelychatsupport_messages ADD PRIMARY KEY (id) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta, W3_Db->query, W3_DbCache->query, W3_DbCallUnderlying->query, W3_Db->query, W3_DbProcessor->query, W3_Db->default_query WordPress database error Multiple primary key defined for query ALTER TABLE vqmy1ergh_11_livelychatsupport_agents ADD PRIMARY KEY (id) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta, W3_Db->query, W3_DbCache->query, W3_DbCallUnderlying->query, W3_Db->query, W3_DbProcessor->query, W3_Db->default_query WordPress database error Multiple primary key defined for query ALTER TABLE vqmy1ergh_11_livelychatsupport_triggers ADD PRIMARY KEY (id) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta, W3_Db->query, W3_DbCache->query, W3_DbCallUnderlying->query, W3_Db->query, W3_DbProcessor->query, W3_Db->default_query WordPress database error Multiple primary key defined for query ALTER TABLE vqmy1ergh_11_livelychatsupport_surveys ADD PRIMARY KEY (id) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta, W3_Db->query, W3_DbCache->query, W3_DbCallUnderlying->query, W3_Db->query, W3_DbProcessor->query, W3_Db->default_query PHP Fatal error: Call to undefined function LivelyChatSupport_activate() in /wp-content/plugins/lively-chat-support/shared/includes/functions.php on line 57 ``` * it would be soo cool if you can make this work, as there is NO functionable chat plugin for multisites out there :/ * please keep me up to date 🙂 * regards * Anonymous User 9782929 * (@anonymized-9782929) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172098) * Hi Joschi, * I’ve been looking into multi-site plugins over the last little bit. It seems like its more than just a quick switch I need to turn on. As such, I’ll put it on the feature list for a future release, but I won’t be able to commit to a specific date. * Thanks for suggestion! * Thread Starter [j0schi](https://wordpress.org/support/users/j0schi/) * (@j0schi) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172136) * well, thanks for looking into it 🙂 * Thread Starter [j0schi](https://wordpress.org/support/users/j0schi/) * (@j0schi) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172138) * by the way @dallas22ca, are you for hire? i need a related plugin developed… how can i contact you if yes? * regards * Anonymous User 9782929 * (@anonymized-9782929) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172153) * Hi j0schi, email me at dallas -at- excitecreative.ca with a quick overview of what you want your plugin to do. * New update to Lively Chat Support will be released today (it may be later tonight, though)! * [sales647](https://wordpress.org/support/users/sales647/) * (@sales647) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172163) * Hi we have had a similar problem, we are not a multi site * This caused our site to be completely unavailable and had to go into Mysql to stop the plugin. * server error log below * digitalchicken.co.uk [Thu Oct 03 17:47:51 2013] [error] [client 86.165.225.46: 55960] AH01215: WordPress database error Multiple primary key defined for query ALTER TABLE wp_livelychatsupport_surveys ADD PRIMARY KEY (id) made by require(‘ wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘plugins_loaded’), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta digitalchicken. co.uk [Thu Oct 03 17:47:52 2013] [error] [client 84.92.100.13:64997] AH01215: WordPress database error Multiple primary key defined for query ALTER TABLE wp_livelychatsupport_convos ADD PRIMARY KEY (token) made by require(‘wp-blog-header.php’), require_once(‘ wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘plugins_loaded’), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta digitalchicken.co.uk [Thu Oct 03 17:47: 52 2013] [error] [client 84.92.100.13:64997] AH01215: WordPress database error Multiple primary key defined for query ALTER TABLE wp_livelychatsupport_messages ADD PRIMARY KEY (id) made by require(‘wp-blog-header.php’), require_once(‘wp- load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘ plugins_loaded’), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta digitalchicken.co.uk [Thu Oct 03 17:47:52 2013] [error] [client 84.92.100.13: 64997] AH01215: WordPress database error Multiple primary key defined for query ALTER TABLE wp_livelychatsupport_agents ADD PRIMARY KEY (id) made by require(‘ wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘plugins_loaded’), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta digitalchicken. co.uk [Thu Oct 03 17:47:52 2013] [error] [client 84.92.100.13:64997] AH01215: WordPress database error Multiple primary key defined for query ALTER TABLE wp_livelychatsupport_triggers ADD PRIMARY KEY (id) made by require(‘wp-blog-header.php’), require_once(‘wp- load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘ plugins_loaded’), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta thanks * Anonymous User 9782929 * (@anonymized-9782929) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172166) * Hi j0schi & sales, * I came across something funky online that stating that there has to be an extra space in the PRIMARY KEY declaration for some reason ([http://codex.wordpress.org/Creating_Tables_with_Plugins#Creating_or_Updating_the_Table](http://codex.wordpress.org/Creating_Tables_with_Plugins#Creating_or_Updating_the_Table)). * This could be the enlightenment we’ve been waiting for. * As such, I’ve made the change with version 1.0.4 – would you mind upgrading and letting me know if it fixes your problem? * Thanks, Dallas * Thread Starter [j0schi](https://wordpress.org/support/users/j0schi/) * (@j0schi) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172168) * hey, * yes i will test it asap! will take a while since i am not at home currently. * for the development. wasnt so hard to do, just did it my self in one day… thanks anyway 🙂 * Anonymous User 9782929 * (@anonymized-9782929) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172169) * So, you made it compatible with multisite (email to dallas at excitecreative. ca)? Would you mind sending the source so I could see what it takes and integrate it for others? * Thread Starter [j0schi](https://wordpress.org/support/users/j0schi/) * (@j0schi) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172186) * hi dallas, * sorry, dont get me wrong here… it was other plugin i customized for multisite… it works completely different from your one… so this code would be of no help:/ * still checking back here as i want to use your plugin for this purpose, if it works… i want that the chat opens up in a pop up rather than sticket to the page… i only want to use a button to pop up the window… * regards * Anonymous User 9782929 * (@anonymized-9782929) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172188) * Hi j0schi, thanks for clearing that up. I don’t think lively chat will be the supporting popup window, but will keep it in mind. Thanks! * Thread Starter [j0schi](https://wordpress.org/support/users/j0schi/) * (@j0schi) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172191) * [@dallas](https://wordpress.org/support/users/dallas/), how can i contact you? could we maybe talk on skype / mail? i would really love to see this plugin multisite compatible… also i would have 2 more feature requests. as this is relativly important for me, i would also pay a few dolar for those features… * regards * Anonymous User 9782929 * (@anonymized-9782929) * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172192) * Hi j0schi, email me at dallas -at- excitecreative.ca. * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172193) * > [@dallas](https://wordpress.org/support/users/dallas/), how can i contact you? > could we maybe talk on skype / mail? * Support is offered via the forums and not via Skype or email. * > as this is relativly important for me, i would also pay a few dolar for those > features… * Per forum rules I am now closing this topic. * [http://codex.wordpress.org/Forum_Welcome#Offering_to_Pay](http://codex.wordpress.org/Forum_Welcome#Offering_to_Pay) Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘Server error after activating on multisite’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/lively-chat-support_928b67.svg) * [Lively Chat via SMS](https://wordpress.org/plugins/lively-chat-support/) * [Frequently Asked Questions](https://wordpress.org/plugins/lively-chat-support/#faq) * [Support Threads](https://wordpress.org/support/plugin/lively-chat-support/) * [Active Topics](https://wordpress.org/support/plugin/lively-chat-support/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/lively-chat-support/unresolved/) * [Reviews](https://wordpress.org/support/plugin/lively-chat-support/reviews/) * 15 replies * 4 participants * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * Last activity: [12 years, 8 months ago](https://wordpress.org/support/topic/server-error-after-activating-on-multisite/#post-4172193) * Status: resolved