Hi there @anna88sabu,
Thank you for reaching out. I completely understand your concern, and I’m sorry to hear about the server error you encountered.
The Ally plugin requires a connection to your Elementor account so it can verify your access and activate the plugin’s premium features. This connection ensures that the plugin functions correctly and securely across your websites.
Since you’re facing a server error while trying to log in, here are a few steps you can try:
- Clear your browser cache or try logging in using an incognito/private window or a different browser, just to rule out any local issues.
- Temporarily disable any security or firewall plugins on your site, as they might be interfering with the login request.
- Check your server error logs to see if there’s a specific message that could help identify the cause of the issue.
- If possible, try connecting from another website to see if the issue is isolated to a single installation.
If the problem continues, I’d recommend opening a support ticket with us and including the following:
A detailed description of the error
- A screenshot (if possible)
- The URL of the affected website
This will help us investigate the issue more efficiently and provide a quicker resolution.
Best regards,
