Title: Server Error Message
Last modified: August 21, 2016

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# Server Error Message

 *  [Jay Daniels](https://wordpress.org/support/users/jaydokielivecom/)
 * (@jaydokielivecom)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/server-error-message/)
 * Will someone please help me? I can’t access my WP Dashboard or Website and I 
   have some critical work to do today. I was advised to rename my “plugins” directory
   to “plugins-hold” and it would disable all plugins. But it didn’t work. I still
   get this message:
 * Internal Server Error
 * The server encountered an internal error or misconfiguration and was unable to
   complete your request.
 * Please contact the server administrator, [webmaster@roundhousetalk.com](https://wordpress.org/support/topic/server-error-message/webmaster@roundhousetalk.com?output_format=md)
   and inform them of the time the error occurred, and anything you might have done
   that may have caused the error.
 * More information about this error may be available in the server error log.
 * Additionally, a 500 Internal Server Error error was encountered while trying 
   to use an ErrorDocument to handle the request.

Viewing 1 replies (of 1 total)

 *  [C W (VYSO)](https://wordpress.org/support/users/cyril-washbrook/)
 * (@cyril-washbrook)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/server-error-message/#post-4455433)
 * Aside from disabling plugins, there are further steps you can try. For instance:
 * (1) Temporarily deactivate the current theme by deleting it (but keep a local
   backup, obviously).
 * (2) Download a fresh copy of the latest WordPress release. On your existing site,
   rename the `wp-admin` and `wp-includes` folders to something else (e.g. `wp-admin.
   old` and `wp-includes.old`). Now upload the `wp-admin` and `wp-includes` folders
   from the fresh copy.
 * (3) From your fresh copy of the latest WordPress release, upload all of the PHP
   files from the top-level directory.
 * (4) Delete the current .htaccess file (keep a backup if you have any special 
   customisations) and replace it with a blank.
 * I tend to do everything in the above list. It’s a bit of a kitchen sink approach,
   but there’s no magic spell when an internal server error pops up, so sometimes
   you just have to try a few different things.

Viewing 1 replies (of 1 total)

The topic ‘Server Error Message’ is closed to new replies.

## Tags

 * [server-error](https://wordpress.org/support/topic-tag/server-error/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [C W (VYSO)](https://wordpress.org/support/users/cyril-washbrook/)
 * Last activity: [12 years, 5 months ago](https://wordpress.org/support/topic/server-error-message/#post-4455433)
 * Status: not resolved

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