Title: Server error when refreshing feeds
Last modified: July 13, 2021

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# Server error when refreshing feeds

 *  Resolved [refataitta](https://wordpress.org/support/users/refataitta/)
 * (@refataitta)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/server-error-when-refreshing-feeds/)
 * Hello,
    When I refresh any feed it gets stuck, and when refreshing the website
   I receive server errors.
 * One of the errors stating ”error establishing database connection” and ”host 
   database server down”
 * I tried deactivating the plugin. I tried searching for error logs but I cant 
   find the ”error.log” in the dropdown so I am not sure what to do about that.
 * I have a small number of products (less than 700).
 * Downloaded the WP control plugin, and there is no error notification on top of
   the cron-events page of this plugin.
 * Kindly advice
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fserver-error-when-refreshing-feeds%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Thread Starter [refataitta](https://wordpress.org/support/users/refataitta/)
 * (@refataitta)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/server-error-when-refreshing-feeds/#post-14654367)
 * The plugin, wordpress. and wordpress, all up to date
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/server-error-when-refreshing-feeds/#post-14654390)
 * Hi,
 * Sounds like you might have an issue with your database (connection).
 * You mentioned you looked for an error.log but did you also check out the WooCommerce
   fatal error logs of **today**? Instructions on how to retrieve it can be found
   here: [https://docs.woocommerce.com/document/finding-php-error-logs/](https://docs.woocommerce.com/document/finding-php-error-logs/)
 * Please share the content of **today’s** error log here.
 *  Thread Starter [refataitta](https://wordpress.org/support/users/refataitta/)
 * (@refataitta)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/server-error-when-refreshing-feeds/#post-14654448)
 * I can’t find the ”fatal-errors.log” in the dropdown in the woocommerce logs section.
 * Is there an alternative?
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/server-error-when-refreshing-feeds/#post-14654805)
 * It will look a bit different than fatal-errors.log, it should have a date in 
   it, like this: [https://www.dropbox.com/s/nvv1ofvkkhww0dj/errorloglikethis.png?dl=0](https://www.dropbox.com/s/nvv1ofvkkhww0dj/errorloglikethis.png?dl=0)
 *  Thread Starter [refataitta](https://wordpress.org/support/users/refataitta/)
 * (@refataitta)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/server-error-when-refreshing-feeds/#post-14654867)
 * Thank you for your time
    I know, the point is I can’t find anything related as
   shown in the screenshot here [https://i2.paste.pics/59705540c349e0eb9b8b74c2e9d51e23.png](https://i2.paste.pics/59705540c349e0eb9b8b74c2e9d51e23.png)
 * I even added a thread on woocommerce here asking about it.
 * Waiting your feedback
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/server-error-when-refreshing-feeds/#post-14654939)
 * Than most likely there are no WooCommerce fatal error logs. You mentioned this:
 * > One of the errors stating ”error establishing database connection” and ”host
   > database server down”
 * Perhaps you can reach out to your host asking if they have logs available that
   show what has happened?
 *  Thread Starter [refataitta](https://wordpress.org/support/users/refataitta/)
 * (@refataitta)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/server-error-when-refreshing-feeds/#post-14654963)
 * Thank you,
 * I contacted my host and here is their reply:
 * ”’`Hi there,
 * When I clicked it, I looked at your running processes and saw these and many 
   more all at once running :
 * aiething 1524964 2.2 0.0 288204 26880 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/
   public_html/index.php
    aiething 1524965 1.7 0.0 288204 26348 ? RNs 06:19 0:00\_
   lsphp:/home/aiething/public_html/index.php aiething 1524967 2.0 0.0 288204 26184?
   RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php aiething 1524968
   2.0 0.0 286156 25668 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.
   php aiething 1524969 1.7 0.0 286156 25128 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/
   public_html/index.php aiething 1524970 1.7 0.0 286156 24896 ? RNs 06:19 0:00 \_
   lsphp:/home/aiething/public_html/index.php aiething 1524971 1.7 0.0 286156 25172?
   RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php aiething 1524972
   2.0 0.0 288204 26432 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.
   php aiething 1524973 2.0 0.0 288204 26244 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/
   public_html/index.php aiething 1524975 2.3 0.0 286156 25032 ? RNs 06:19 0:00 \_
   lsphp:/home/aiething/public_html/index.php aiething 1524976 2.3 0.0 286156 25032?
   RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php aiething 1524978
   3.0 0.0 288204 26840 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.
   php aiething 1524979 2.3 0.0 288204 26288 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/
   public_html/index.php aiething 1524980 2.0 0.0 286156 24712 ? RNs 06:19 0:00 \_
   lsphp:/home/aiething/public_html/index.php aiething 1524984 2.3 0.0 286156 25136?
   RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php aiething 1524986
   2.6 0.0 288204 26336 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.
   php aiething 1524988 2.3 0.0 286156 25220 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/
   public_html/index.php aiething 1524992 2.3 0.0 286156 25144 ? RNs 06:19 0:00 \_
   lsphp:/home/aiething/public_html/index.php aiething 1524998 2.0 0.0 286156 25108?
   RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php aiething 1524999
   2.3 0.0 286156 25556 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.
   php aiething 1525000 2.3 0.0 286156 24616 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/
   public_html/index.php aiething 1525001 2.3 0.0 286156 25308 ? RNs 06:19 0:00 \_
   lsphp:/home/aiething/public_html/index.php aiething 1525002 2.3 0.0 286156 25044?
   RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php aiething 1525003
   2.3 0.0 286156 25128 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.
   php aiething 1525004 1.6 0.0 284108 23504 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/
   public_html/index.php aiething 1525005 2.0 0.0 286156 24048 ? RNs 06:19 0:00 \_
   lsphp:/home/aiething/public_html/index.php aiething 1525006 2.0 0.0 286156 24612?
   RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php aiething 1525007
   2.3 0.0 286156 25044 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.
   php aiething 1525009 2.3 0.0 284108 23564 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/
   public_html/index.php aiething 1525015 2.0 0.0 286152 23644 ? RNs 06:19 0:00 \_
   lsphp:/aiething/public_html/wp-admin/admin-ajax.php aiething 1525018 2.0 0.0 
   286152 23700 ? RNs 06:19 0:00 \_ lsphp:/aiething/public_html/wp-admin/admin-ajax.
   php aiething 1525020 2.0 0.0 286152 24176 ? RNs 06:19 0:00 \_ lsphp:/aiething/
   public_html/wp-admin/admin-ajax.php aiething 1525021 2.3 0.0 286152 24728 ? RNs
   06:19 0:00 \_ lsphp:/aiething/public_html/wp-admin/admin-ajax.php aiething 1525022
   2.0 0.0 286152 24048 ? RNs 06:19 0:00 \_ lsphp:/aiething/public_html/wp-admin/
   admin-ajax.php aiething 1525023 2.0 0.0 286152 24004 ? RNs 06:19 0:00 \_ lsphp:/
   aiething/public_html/wp-admin/admin-ajax.php aiething 1525025 2.0 0.0 286152 
   24520 ? RNs 06:19 0:00 \_ lsphp:/aiething/public_html/wp-admin/admin-ajax.php
   aiething 1525026 2.0 0.0 286152 24020 ? RNs 06:19 0:00 \_ lsphp:/aiething/public_html/
   wp-admin/admin-ajax.php aiething 1525028 2.0 0.0 286152 23640 ? RNs 06:19 0:00\_
   lsphp:/aiething/public_html/wp-admin/admin-ajax.php
 * The script is spawning so many processes at once its causing your hosting accounts
   entry process limit to be overloaded / reached, to solve this issue you will 
   need to alter your script so that it does not create so many processes at once/
   symultaneously.`”’
 * Waiting your feedback
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/server-error-when-refreshing-feeds/#post-14655023)
 * Hi,
 * Those requests are not (all) coming from our plugin so something else might happen.
   Requests to this file “public_html/wp-admin/admin-ajax.php” indeed might come
   from our plugin as it does a quick check per feed if it needs to be updated or
   not. Than again, those should not already result in a database connection issue.
 * Anyhow as a last resort you could try lowering the batch size of the plugin to
   a really low batch size of lets say 250 so it uses less of your server resources.
   I doubt it will solve the issue but it is worthwhile trying. This is how you 
   can lower it from the default 750 products per batch to 250: [https://adtribes.io/batch-size-configuration-product-feed/](https://adtribes.io/batch-size-configuration-product-feed/)
 *  Thread Starter [refataitta](https://wordpress.org/support/users/refataitta/)
 * (@refataitta)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/server-error-when-refreshing-feeds/#post-14655207)
 * Hi,
 * Unfortunately it doesnt work.
 * How can I get technical help for this issue?
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/server-error-when-refreshing-feeds/#post-14655271)
 * I am afraid there is nothing more we can do about this from our side. The issue
   seems to lay in the low server / database connections or resources you are allowed
   to use from your host. Perhaps you can ask them to increase those?
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/server-error-when-refreshing-feeds/#post-14824066)
 * Assuming the issue at hand has been resolved or our support is no longer required
   I am going to close this topic for housekeeping reasons now. Please do not hesitate
   to reach out to our support-team again whenever you need our help.

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Server error when refreshing feeds’ is closed to new replies.

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 * Last reply from: [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/server-error-when-refreshing-feeds/#post-14824066)
 * Status: resolved