Title: Server errore
Last modified: August 18, 2025

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# Server errore

 *  Resolved [mcroyworg](https://wordpress.org/support/users/mcroyworg/)
 * (@mcroyworg)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/server-errore/)
 * Hello,
 * A big issue for me. when I insert the popoup widget, i can’t able to salve the
   page. it show an error “500 Internal Server Error”. I try to change php version,
   to clear all caches and disable all other plugin, but it doesn’t work. when I
   disable the plugin, everything come back “normal”.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Veelo](https://wordpress.org/support/users/veelo/)
 * (@veelo)
 * [9 months, 1 week ago](https://wordpress.org/support/topic/server-errore/#post-18619800)
 * Hi! Sorry you’re hitting this.
 * A 500 during save usually means a server-side PHP fatal when Elementor tries 
   to process the document that contains the widget. To help us fix it fast, could
   you please:
    1. **Enable WordPress debug log**
       Edit `wp-config.php` and add (above the line “/*
       That’s all, stop editing! */”):
 * `define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); define('WP_DEBUG_DISPLAY',
   false); @ini_set('display_errors', 0);`
 * Then try to save the page again (with the popup widget on it). After it fails,
   send us the last ~50 lines of `/wp-content/debug.log`.
    2. **Grab the failing request from DevTools**
 *  - Open Chrome DevTools → Network.
    - Click **Update/Publish** in Elementor.
    - Select the request to `/wp-json/elementor/v1/save` (or similar) that returns**
      500**.
    - Send us a screenshot of the **Response** tab and the **Headers** (especially`
      Response` and `Status`).
 *  3. **Environment details**
 *  - WordPress version
    - Elementor version
    - Popup for Elementor version
    - PHP version
    - Active theme
 *  4. (If possible) **Quick server checks**
       Ask your host if **ModSecurity** blocked
       the request (common with JSON payloads). If there’s a hit, please whitelist 
       the rule for this endpoint. Also confirm:
 *  - `memory_limit` ≥ 256M
    - `max_input_vars` ≥ 5000
    - `post_max_size` and `upload_max_filesize` ≥ 32M
 * Meanwhile, as a workaround, try **Elementor → Tools → Safe Mode** and switch 
   temporarily to the **Hello** theme; then try saving.
 * Thanks! Once we have the error line from `debug.log`, we’ll ship a fix or provide
   a patch right away.

Viewing 1 replies (of 1 total)

The topic ‘Server errore’ is closed to new replies.

 * ![](https://ps.w.org/popup-for-elementor/assets/icon-256x256.png?rev=3331799)
 * [Popup for Elementor](https://wordpress.org/plugins/popup-for-elementor/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/popup-for-elementor/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/popup-for-elementor/)
 * [Active Topics](https://wordpress.org/support/plugin/popup-for-elementor/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/popup-for-elementor/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/popup-for-elementor/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Veelo](https://wordpress.org/support/users/veelo/)
 * Last activity: [9 months, 1 week ago](https://wordpress.org/support/topic/server-errore/#post-18619800)
 * Status: resolved