Title: server offline error
Last modified: February 2, 2017

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# server offline error

 *  [joefoe](https://wordpress.org/support/users/joefoe/)
 * (@joefoe)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/server-offline-error/)
 * I like the idea and the company seems legitimately concerned about protecting
   privacy (yes I read the entire EULA). Their servers wouldn’t respond when trying
   to link my site with their app, however, so the process failed.
 * That’s a critical element you need to be aware of when using a setup like this:
   you are inviting increased complexity and dependencies. The client device, the
   cell or wifi coverage for the device, the LaunchKey servers, etc. If a customer
   chooses to use this approach on my website and runs into problems (even due to
   their own making), it reflects poorly on my company. The complexity may be beyond
   the average user out there.
 * For in-house or personal use it may be fine, but I would be cautious about using
   it for the public. I would certainly keep it only as a voluntary option.
    -  This topic was modified 9 years, 4 months ago by [joefoe](https://wordpress.org/support/users/joefoe/).

Viewing 1 replies (of 1 total)

 *  Plugin Author [aenglander](https://wordpress.org/support/users/aenglander/)
 * (@aenglander)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/server-offline-error/#post-8880663)
 * I apologize for your comment falling through the cracks. It is our policy to 
   respond to user input as quickly as possible.
 * With regards to availability, this issue has been priority one since LaunchKey
   was acquired by iovation last November. As such, we have spend the last four 
   months designing and engineering what will be as close to a zero down time system
   as possible. We released the first iteration of that process on February 13th
   of this year. With this release, we migrated the core LaunchKey systems to iovation
   data centers with an active/active failover between centers. We also released
   a new version of the LaunchKey API, v3, to the public. This API currently supports
   our White Label product which is used by our largest customers. The remainder
   of the services and products will be migrated to the v3 API over the coming months.
   If you have used LaunchKey since the migration on February 13th, you may have
   noticed that it is considerably faster and more reliable. Due to infrastructure
   and networking changes, average response times have dropped to sub 100ms, push
   notifications are near instantaneous, and we have not had an outage since the
   transition.
 * An additional benefit to moving to the iovation infrastructure will be that we
   can now begin to integrate between products within iovation’s suite to provided
   device and contextual based information that will allow us to provide risk based
   factor step-up in the near future.
 * As always, we appreciate your comments. There is no greater resource than user
   feedback. Please feel free to reply if you have further questions or comments.

Viewing 1 replies (of 1 total)

The topic ‘server offline error’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [aenglander](https://wordpress.org/support/users/aenglander/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/server-offline-error/#post-8880663)