Title: server problem
Last modified: November 27, 2020

---

# server problem

 *  Resolved [peterstevens](https://wordpress.org/support/users/peterstevens/)
 * (@peterstevens)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/server-problem-2/)
 * Server configuration error
    Requests to images are processed by your server bypassing
   Apache. When loading images, rules from the .htaccess file are not executed. 
   Occasionally, this only applies to known file extensions: .jpg, .png, etc. and
   when e.g. .png2 extension is loaded, then the redirections from the .htaccess
   file work, because the server does not understand this format and does not treat
   it as image files. Check the redirects for .png file (for which the redirection
   does not work) and for .png2 file (for which the redirection works correctly).
 * Change the server settings to stop ignoring the rules from the .htaccess file.
   Please contact your server administrator.

Viewing 15 replies - 1 through 15 (of 24 total)

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 *  Plugin Author [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/)
 * (@mateuszgbiorczyk)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13717623)
 * Hi [@peterstevens](https://wordpress.org/support/users/peterstevens/),
 * Thanks for your message.
 * What is the answer? **“Please contact your server administrator.”** You did it?
 *  Thread Starter [peterstevens](https://wordpress.org/support/users/peterstevens/)
 * (@peterstevens)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13717686)
 * Yes…. but so far they said it seemed to be a plugin issue…
    I will keep you posted
   Or are you aware of anything?
 *  Plugin Author [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/)
 * (@mateuszgbiorczyk)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13717878)
 * How do you think this is a plugin problem? The plugin checks various server configuration
   issues and displays appropriate error messages.
 * You have everything in the message.
 *  Thread Starter [peterstevens](https://wordpress.org/support/users/peterstevens/)
 * (@peterstevens)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13718168)
 * You seem a bit annoyed… sorry, but I find your tone inappropriate for someone
   who makes a product that is supposed to be good…
 * This is the answer I got from the support of my server:
 * Hello,
 * Thank you for contacting SiteGround’s Helpdesk.
 * Please have in mind that on all of our Site Tools’ websites our NGINX Direct 
   Delivery is turned on by default:
 * [https://www.siteground.com/blog/nginx-direct-delivery/](https://www.siteground.com/blog/nginx-direct-delivery/)
 * This is a method to serve static content of your website using the try_files 
   functionality of NGINX. It allows us to remove the static content from the server
   memory, but still find it and serve it super fast directly from the NGINX, skipping
   the communication with the Apache web server.
 * Since the NGINX Direct Delivery is turned on on your website any custom Apache
   rules for your static resources (such as the site images) do not take effect 
   as the resources are served directly from NGINX to your visitors and not from
   the server.
 * You may turned off the NGINX Direct Delivery via the Site Tools – > Speed – >
   Cache but please do have in mind that our SG Optimizer plugin also provides WebP
   converter:
 * [https://www.siteground.com/blog/even-faster-wordpress-sites-with-our-sg-optimizer-plugin/](https://www.siteground.com/blog/even-faster-wordpress-sites-with-our-sg-optimizer-plugin/)
 * Therefore, I strongly recommend you to use the WebP functionality on our SG Optimizer
   and not through third-party plugins as we can not guarantee that they are compatible
   with our hosting environment, especially for WebP generation.
 * If you have further questions or if you experience any further problems, please
   do not hesitate to submit a new support request from our Helpdesk
 * This will ensure that there are no miscommunications or misunderstandings by 
   keeping the different issues you face separated from each other.
 * Best Regards,
 * Donetian Petkov
    Senior Technical Support
 * So I suggest you change your tone and start dealing with the problem, to make
   sure your product is absolutely fantastic!
 *  Plugin Author [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/)
 * (@mateuszgbiorczyk)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13718199)
 * Sorry, I didn’t mean that. Maybe I’m a bit annoyed because I have more reports
   of this kind. There is just an error message pasted in the body of your post,
   nothing to say hello. So why do you expect a super nice approach from me? By 
   reading other threads on the support about this error, you would find out that
   I am not able to help you. Because it’s not a problem with the plug, but with
   the server.
 * People expect me to respond quickly and specifically, to be nice, and often they
   won’t even take their time. Just read the plugin’s FAQ or similar threads on 
   the support forum. There are answers to 99% of the questions. Why ask the same
   questions again?
 * I did as much as I could to help the users as much as possible. The plugin detects
   all possible errors on the server and informs the user about them. Everything
   is described in detail in the message. Getting help from hosting tech support
   is almost a miracle, even though they are paid a subscription.
 * People expect me to change something in the plug and fix it. I can not, because
   the plugin’s logic is based on redirects from the .htaccess file, and if the 
   server caches such redirects, there’s nothing I can do.
 * And look, you asked support a second time and got a more accurate answer. And
   you know it’s a server-side problem after all. The error you see in the plugin
   tells you that static files are handled without Apache. Your hosting confirmed
   this and this cannot be turned off. So what am I supposed to do? I do not see
   any sense in writing to me on this matter.
 * Out of the last 20 threads in the support forum, 5 are dealing with the same 
   issue as yours. What it comes from? People don’t want to check the latest threads
   and find the answer to their question. This is what I wrote about in the thread
   pinned to the forum, in the plugin’s FAQ. But you have to be willing to read 
   it.
 * Please don’t be surprised at my annoyance, but people really don’t want to ask
   their hosting tech support, they just ask me. And a large part of them, even 
   though they received an answer from me, do not write back.
 *  Thread Starter [peterstevens](https://wordpress.org/support/users/peterstevens/)
 * (@peterstevens)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13718284)
 * Thank you for your reply – and yes my post was just the problem, without saying
   hi… I apologise.
 * Thanks for your time!
 *  Plugin Author [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/)
 * (@mateuszgbiorczyk)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13718360)
 * [@peterstevens](https://wordpress.org/support/users/peterstevens/), not no greeting,
   but approach. You have an error with the problem description and a request to
   contact the administrator of your server. What should you do? Contact him and
   come back to me with a description of the error and a response from your hosting
   host.
 * What you sent in the first message was nothing new. Or you could just read the
   last few threads in the forum and have a reply ready. It’s just about respecting
   my time.
 *  Thread Starter [peterstevens](https://wordpress.org/support/users/peterstevens/)
 * (@peterstevens)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13719934)
 * I consider the case closed with my last post. You complain about wasting your
   time… however you are still poking at this problem.. Just close the case and 
   let it RIP.
 * You are telling me to do what I already did. You obviously have not properly 
   followed what I have written. Stop being a pain in the neck and find something
   worthwhile doing!
 * Good heavens…Now you are wasting my time!
 *  Thread Starter [peterstevens](https://wordpress.org/support/users/peterstevens/)
 * (@peterstevens)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13719935)
 * !
 *  [jetxpert](https://wordpress.org/support/users/jetxpert/)
 * (@jetxpert)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13993634)
 * **[@peterstevens](https://wordpress.org/support/users/peterstevens/),**
 * Please allow me to chime in and help put you at ease on this.
 * We just tried to use this plugin, and also ran into server configuration issues
   with SiteGround (SG). We’re still using cPanel with them which is not configured
   to handle WebP images, only their new servers which support SG customers that
   have been migrated fron cPanel to Site Tools (their new site management dashboard).
 * SG has been changing their servers and services in a way that is increasingly
   restricting or discouraging its customers from using other plugins (not only 
   this one but, for example, WP Rocket as well). They are slowly trying to monopolize
   the web hosting market. Their customer support is worsening too. In fact, they
   always respond with a condescending tone or a careless “we are better than you”
   attitude.
 * Because of the above, it won’t be long before we move onto another host.
 * So, in short, the issue here is SiteGround, not [@mateuszgbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/).
 * **[@mateuszgbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/),**
 * Great plugin (support, plugin format, etc). Hopefully, we’ll have a chance to
   use it when our SG server (or other) is properly configured.
 * Cheers!
 *  Thread Starter [peterstevens](https://wordpress.org/support/users/peterstevens/)
 * (@peterstevens)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13993667)
 * Thanks for your reply [@jetxpert](https://wordpress.org/support/users/jetxpert/).
   Yes, this is the picture I got from [@mateuszgbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/).
   I wonder what server is quicker and better than SG?
 *  [jetxpert](https://wordpress.org/support/users/jetxpert/)
 * (@jetxpert)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13993782)
 * [@peterstevens](https://wordpress.org/support/users/peterstevens/) – Are you 
   using SG’s Site Tools or cPanel?
 *  [Hristo Pandjarov](https://wordpress.org/support/users/hristo-sg/)
 * (@hristo-sg)
 * SiteGround Representative
 * [5 years, 4 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13995235)
 * The SiteGround webp implementation is indeed only on Site Tools servers. This,
   however, doesn’t mean that you can’t use any plugin on cPanel accounts you want
   to generate and serve webp images.
 * If due to some reason they are not recognised as image, just add in the .hatccess
   file a declaration that it is an image type:
 *     ```
       <IfModule mod_mime.c>
         AddType image/webp .webp
       </IfModule>
       ```
   
 * This said, if you are using dynamic caching, I would recommend to disable it 
   for few minutes, click around your site until most of the images get their webp
   copies. That’s because if the caching is working you don’t even reach the Apache
   web server.
 * On Site Tools, if you have an image.jpg and image.jpg.webp in the same folder,
   the server will serve the webp image instead of the original one and you don’t
   need to do any .htaccess or htm manipulation /redirects.
 * [@mateuszgbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/) you
   can check the host headers:
 * `host-header: 8441280b0c35cbc1147f8ba998a563a7`
 * and just genrate webps wiithout the rules, etc if you get such response which
   will make it work on our servers.
 *  [Hristo Pandjarov](https://wordpress.org/support/users/hristo-sg/)
 * (@hristo-sg)
 * SiteGround Representative
 * [5 years, 4 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13995340)
 * [@jetxpert](https://wordpress.org/support/users/jetxpert/) btw scheduled your
   server for migration to Site Tools on Saturday, 13 Feb 2021.
 *  Plugin Author [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/)
 * (@mateuszgbiorczyk)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/server-problem-2/#post-13995364)
 * [@hristo-sg](https://wordpress.org/support/users/hristo-sg/) My plugin works 
   by using .htaccess redirects. This is necessary for its proper operation
 * How can I make the hosting start using the rules from the htaccess file when 
   loading an image?

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The topic ‘server problem’ is closed to new replies.

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 * 24 replies
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 * Last reply from: [Hristo Pandjarov](https://wordpress.org/support/users/hristo-sg/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/server-problem-2/page/2/#post-13996054)
 * Status: resolved