Title: Server problem Last modified: August 6, 2023 --- # Server problem * [rashadbv](https://wordpress.org/support/users/rashadbv/) * (@rashadbv) * [2 years, 10 months ago](https://wordpress.org/support/topic/server-problem-3/) * Hello, * i have big problem, I have bought WordPress theme , and used it about 4-5 months. My server administrator lied to me and he disappeared, I have my adminstator panel password and everything to prove that I have bought it. In my app version of WordPress , I can see my website , media and pages , but I cannot log in ( server is not working). Please help me with this. What to do? - This topic was modified 2 years, 10 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fserver-problem-3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [2 years, 10 months ago](https://wordpress.org/support/topic/server-problem-3/#post-16951230) * This article lists several completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: [https://wordpress.org/support/article/resetting-your-password/](https://wordpress.org/support/article/resetting-your-password/) * If you have access to your hosting control panel, use the phpmyadmin method to reset your password (and your now-gone admin’s, too). If you need help with that, your host is fornex.com. * Thread Starter [rashadbv](https://wordpress.org/support/users/rashadbv/) * (@rashadbv) * [2 years, 10 months ago](https://wordpress.org/support/topic/server-problem-3/#post-16951232) * Artgallery.az * Why it is not working, as I know WordPress has own server? I need FTP. I don’t have password from Fornex. * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [2 years, 10 months ago](https://wordpress.org/support/topic/server-problem-3/#post-16951252) * Your server seems to be down right now. Please contact Fornex support. Your site is not hosted at WordPress. * Thread Starter [rashadbv](https://wordpress.org/support/users/rashadbv/) * (@rashadbv) * [2 years, 10 months ago](https://wordpress.org/support/topic/server-problem-3/#post-16951255) * Can I have my back up, from WordPress ? * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [2 years, 10 months ago](https://wordpress.org/support/topic/server-problem-3/#post-16951256) * There is no “from WordPress”. We (wordpress.org) do not host user websites. Your site is hosted at fornex.com. You need to contact them. [https://fornex.com/en/contacts/](https://fornex.com/en/contacts/) * ```wp-block-code sdstern@sds-desk ~> nslookup artgallery.az Server: 127.0.0.53 Address: 127.0.0.53#53 Non-authoritative answer: Name: artgallery.az Address: 5.187.2.211 sdstern@sds-desk ~> whois 5.187.2.211 [Querying whois.ripe.net] [whois.ripe.net] % This is the RIPE Database query service. % The objects are in RPSL format. % % The RIPE Database is subject to Terms and Conditions. % See http://www.ripe.net/db/support/db-terms-conditions.pdf % Note: this output has been filtered. % To receive output for a database update, use the "-B" flag. % Information related to '5.187.2.0 - 5.187.3.255' % Abuse contact for '5.187.2.0 - 5.187.3.255' is 'abuse@fornex.com' inetnum: 5.187.2.0 - 5.187.3.255 netname: DE-FORNEX descr: www.fornex.com, Fornex Hosting S.L. country: DE remarks: ---------------------------------------------------------- remarks: ------ please report spam/abuse to abuse@fornex.com ------ remarks: ---- reports to other addresses won't be processed! ------ remarks: - Requests from law enforcement, fax to: +34 952 792 113 - remarks: ---------------------------------------------------------- org: ORG-FHS3-RIPE admin-c: FRNX-RIPE tech-c: FRNX-RIPE status: ASSIGNED PA mnt-by: MNT-FORNEX mnt-lower: MNT-FORNEX mnt-routes: MNT-FIRSTCOLO created: 2012-10-04T06:05:03Z last-modified: 2012-10-04T07:56:41Z source: RIPE organisation: ORG-FHS3-RIPE org-name: Fornex Hosting S.L. country: ES org-type: LIR address: URBANIZACION EL SALADILLO (ED ALTAIR), 214 - OFFICE 212 address: 29680 address: Estepona address: SPAIN phone: +34661766120 fax-no: +34952808521 abuse-c: FRNX-RIPE mnt-ref: RIPE-NCC-HM-MNT mnt-ref: MNT-FORNEX mnt-by: RIPE-NCC-HM-MNT mnt-by: MNT-FORNEX created: 2012-08-06T08:46:51Z last-modified: 2021-08-18T08:32:33Z source: RIPE # Filtered role: Fornex Hosting Ripe coordination address: Fornex Hosting S.L. abuse-mailbox: abuse@fornex.com admin-c: SS20513-RIPE tech-c: SS20513-RIPE nic-hdl: FRNX-RIPE mnt-by: MNT-FORNEX created: 2012-08-07T12:08:17Z last-modified: 2015-05-04T10:23:25Z source: RIPE # Filtered % Information related to '5.187.2.0/24AS44066' route: 5.187.2.0/24 descr: First Colo via AS44066 origin: AS44066 mnt-by: MNT-FIRSTCOLO created: 2014-03-10T07:42:28Z last-modified: 2014-03-10T07:42:28Z source: RIPE % This query was served by the RIPE Database Query Service version 1.107 (ABERDEEN) ``` Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Server problem’ is closed to new replies. ## Tags * [server](https://wordpress.org/support/topic-tag/server/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 5 replies * 3 participants * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/server-problem-3/#post-16951256) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics