Title: Server Timeouts
Last modified: August 30, 2016

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# Server Timeouts

 *  [JoeLyons23](https://wordpress.org/support/users/joelyons23/)
 * (@joelyons23)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/server-timeouts/)
 * After upgrading to the latest version of this plugin, we had previously been 
   testing this plugin on our dev site so our Brightcove account information was
   already configured. I was attempting to go to the Brightcove Video Connect > 
   Settings page and instead I get a 502 error.
 * I tried a local dev environment, just WP and BVC plugin and connected to our 
   Brightcove account. After connecting to our account it takes about 3 – 4 minutes,
   while working in the dashboard, to load any page.
 * The server timeouts or really long page load times happen once connected to your
   Brightcove Account and this not only effects the plugin pages, but also any resources
   that also have the Brightcove button as well, so pages, posts, CPTs.
 * JL
 * [https://wordpress.org/plugins/brightcove-video-connect/](https://wordpress.org/plugins/brightcove-video-connect/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [lieslharr](https://wordpress.org/support/users/lieslharr/)
 * (@lieslharr)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/server-timeouts/#post-6722039)
 * A similar thing has been happening to a website I am working on. The server started
   crashing on a regular basis, and then the whole wordpress admin panel started
   taking a very long time to do anything. It would open to the dashboard if you
   waited a minute or so, and then would take long enough I gave up waiting to access
   anything else (several minutes).
 *  Everything online said to deactivate all your plugins and reactivate one a t
   a time to see if that is the problem. Brightcove is where it slowed down every
   time. I have left it deactivated now, but I still need to play videos from Brightcove.
   Help!
 *  Plugin Contributor [Chris Wiegman](https://wordpress.org/support/users/chriswiegman/)
 * (@chriswiegman)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/server-timeouts/#post-6722099)
 * Thanks for the reports. This is something we are actively working to solve and
   we hope to have a fix out soon.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Server Timeouts’ is closed to new replies.

 * ![](https://ps.w.org/brightcove-video-connect/assets/icon-256x256.jpg?rev=3165612)
 * [Brightcove Video Connect](https://wordpress.org/plugins/brightcove-video-connect/)
 * [Support Threads](https://wordpress.org/support/plugin/brightcove-video-connect/)
 * [Active Topics](https://wordpress.org/support/plugin/brightcove-video-connect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/brightcove-video-connect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/brightcove-video-connect/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Chris Wiegman](https://wordpress.org/support/users/chriswiegman/)
 * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/server-timeouts/#post-6722099)
 * Status: not resolved