Title: SERVER_ERROR NO: 5 MSG and other errors
Last modified: October 4, 2023

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# SERVER_ERROR NO: 5 MSG and other errors

 *  Resolved [keyladamaer](https://wordpress.org/support/users/keyladamaer/)
 * (@keyladamaer)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/server_error-no-5-msg-and-other-errors/)
 * Hi,
 * I’ve been having issues since this morning. I woke up with a warning email about
   a series of files infected. All files belonging to plugins automatically updated
   in the last two days by WP. The list included three security-maleware-firewall
   files. Since then, I scanned the site several times, every time with different
   results. At some point, I only had your three files in the scan log. I tried 
   to quarantine them, but then the scan didn’t work any more. So I restored them.
   The scan I just launched claims everything is clean. I’m kind of lost here, and
   on top of all this, I keep getting this message of error that I need to reset
   my password, which I already did this morning.
 * Attached you can see the error, and the three files I had to restore.
 * Thanks
 * Keyla
 * ![](https://www.dropbox.com/s/fb967dk9macb9tv/Screenshot%202023-10-04%20at%2014.57.29.
   png?dl=0)
 * ![](https://www.dropbox.com/s/gef92a7p5wucgnc/Screenshot%202023-10-04%20at%2015.04.04.
   png?dl=0)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fserver_error-no-5-msg-and-other-errors%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/server_error-no-5-msg-and-other-errors/#post-17100051)
 * Hello.
 * We have sorted this issue out. Our scanner detected these files as dangerous 
   because the hash of our files did not have time to upload.
 * Please restart the scanner and the files will disappear from the list.
 * Did it help?
 *  Thread Starter [keyladamaer](https://wordpress.org/support/users/keyladamaer/)
 * (@keyladamaer)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/server_error-no-5-msg-and-other-errors/#post-17102797)
 * Hi Katereji,
   I don’t know what a hash is, but as long as you do, everything is
   fine. The scan came out clean today. However, I keep getting the error message
   at the top of the plugin page:2023-10-04 11:15:47: Getting access key automatically:
   SERVER_ERROR NO: 5 MSG: An account ***@*****.com connected to the website *******.
   com already exists. Please restore access to the account here (follows the link
   to restore the password). The asterisks are mine.I already changed the password
   yesterday, but keep getting this error.
 * What else should I do?
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/server_error-no-5-msg-and-other-errors/#post-17102961)
 * Please, click the button ‘Synchronize with Cloud’ (go to WordPress Admin Page—
   > Settings —> Security by CleanTalk —> gray button on the top of the page).
   Wait
   for a few minutes then refresh the page and check the progress.
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/server_error-no-5-msg-and-other-errors/#post-17112464)
 * Hello,
 * We haven’t received your reply in a few days, so I’m going to mark this topic
   as “resolved”.
   If you have any further questions, you can start a new topic anytime.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘SERVER_ERROR NO: 5 MSG and other errors’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/server_error-no-5-msg-and-other-errors/#post-17112464)
 * Status: resolved