Title: SERVFAIL Error
Last modified: July 17, 2021

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# SERVFAIL Error

 *  Resolved [Aurore](https://wordpress.org/support/users/aurore888/)
 * (@aurore888)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/servfail-error/)
 * Hello,
 * Impossible to validate for me even if the 2 txt files are in the .well-known 
   folder and the DNS TXT records created. Here is the debug result for the http
   method :
 * >  HTTP verification: – DNS response for site.info/CAA did not have an acceptable
   > response code: SERVFAIL
   > A fatal issue occurred during the DNS lookup process for site.info/CAA.
   > DNS verification: – All Okay!
   > Try DNS method for domain verification
 * And I get this error message with the DNS method, probably because I have tried
   unsuccessfully other SSL plugins before this one, but they are all deleted and
   the cache purged :
 * >  Something went wrong. Please deactivate any other SSL plugin before generating
   > SSL
 * I’m stuck here but the good point is, this is the only plugin which offers a 
   debug mode. Any help would be greatly appreciated. Thank you very much.
 * Best regards
    -  This topic was modified 4 years, 10 months ago by [Aurore](https://wordpress.org/support/users/aurore888/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [SSL HTTPS Support](https://wordpress.org/support/users/gwsharsha/)
 * (@gwsharsha)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/servfail-error/#post-14671270)
 * [@aurore888](https://wordpress.org/support/users/aurore888/) Please go to your
   domain DNS records. Delete the **CAA** record if it exists. Then wait few minutes
   and re-run the SSL install form of WP Encryption.
 *  Thread Starter [Aurore](https://wordpress.org/support/users/aurore888/)
 * (@aurore888)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/servfail-error/#post-14671689)
 * Thank you very much for your reply. There is no CAA record.
 * Later I got this message :
 * >  DNS verification: – All Okay!
   > Some DNS records were found that indicate TXT records may have been incorrectly
   > manually entered into DNS editor interfaces. The correct way to enter these
   > records is to either remove the domain from the label (so enter “_acme-challenge.
   > www.example.org” as “_acme-challenge.www”) or include a period (.) at the end
   > of the label (enter “_acme-challenge.example.org.”).
 * But it’s not possible to save the record as written above in my Namecheap account.
   I did it in CPanel but I keep receiving this message (+ the SERVFAIL error).
 *  Thread Starter [Aurore](https://wordpress.org/support/users/aurore888/)
 * (@aurore888)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/servfail-error/#post-14674604)
 * Hello,
 * Finally everything was working fine more than 15 hours later, without doing anything.
   The certificate is installed and my website secured.
 * Thank you very much for sharing this great plugin.
 * Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘SERVFAIL Error’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Aurore](https://wordpress.org/support/users/aurore888/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/servfail-error/#post-14674604)
 * Status: resolved