Title: Service cannot find plugin code
Last modified: December 23, 2021

---

# Service cannot find plugin code

 *  Resolved [fa1976itb](https://wordpress.org/support/users/fa1976itb/)
 * (@fa1976itb)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/service-cannot-find-plugin-code/)
 * Hi. After I created the popup and installed the plugin, when I try to push the
   popup to the website, the system reply that it cannot find the plugin code.
    
   I use Cloudflare with captcha challenge. Please can you tell me which IP addresses
   should I whitelist on Cloudflare?
 * Thank you.

Viewing 1 replies (of 1 total)

 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/service-cannot-find-plugin-code/#post-15191500)
 * Hi [@fa1976itb](https://wordpress.org/support/users/fa1976itb/)
 * Please try to whitelist this IP address: 195.201.157.197
 * In any case you can simply disable your Bot Fight Mode and Bot Rules just for
   the publication of pop-up. This is the only one time when our bot will check 
   your site for the code. Once it will be confirmed, your pop-up will be permanently
   published.
 * Let me know if that solves your issue 🙂
    Thank you!

Viewing 1 replies (of 1 total)

The topic ‘Service cannot find plugin code’ is closed to new replies.

 * ![](https://ps.w.org/pop-up-pop-up/assets/icon-128x128.gif?rev=2414361)
 * [Pop-up](https://wordpress.org/plugins/pop-up-pop-up/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pop-up-pop-up/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pop-up-pop-up/)
 * [Active Topics](https://wordpress.org/support/plugin/pop-up-pop-up/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pop-up-pop-up/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pop-up-pop-up/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [iClyde](https://wordpress.org/support/users/iclyde/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/service-cannot-find-plugin-code/#post-15191500)
 * Status: resolved