Title: Session Issues Last modified: September 25, 2017 --- # Session Issues * [Bobby Clapp](https://wordpress.org/support/users/dgodfather/) * (@dgodfather) * [8 years, 8 months ago](https://wordpress.org/support/topic/session-issues/) * Site: [http://cooc.dmsdevsite.com/](http://cooc.dmsdevsite.com/) * Status: ‘### WordPress Environment ### * Home URL: [http://cooc.dmsdevsite.com](http://cooc.dmsdevsite.com) Site URL: [http://cooc.dmsdevsite.com](http://cooc.dmsdevsite.com) WC Version: 3.1.2 Log Directory Writable: ✔ WP Version: 4.8.2 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US * ### Server Environment ### * Server Info: Apache PHP Version: 5.6.31 PHP Post Max Size: 128 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.53.0 OpenSSL/1.0.2k * SUHOSIN Installed: – MySQL Version: 5.6.36 Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 3.1.2 WC Database Prefix: wp_ woocommerce_sessions: ✔ woocommerce_api_keys: ✔ woocommerce_attribute_taxonomies: ✔ woocommerce_downloadable_product_permissions: ✔ woocommerce_order_items: ✔ woocommerce_order_itemmeta: ✔ woocommerce_tax_rates: ✔ woocommerce_tax_rate_locations: ✔ woocommerce_shipping_zones: ✔ woocommerce_shipping_zone_locations: ✔ woocommerce_shipping_zone_methods: ✔ woocommerce_payment_tokens: ✔ woocommerce_payment_tokenmeta: ✔ MaxMind GeoIP Database: ✔ * ### Security ### * Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ✔ * ### Active Plugins (23) ### * BackupBuddy: by iThemes – 8.0.1.6 Simple Custom CSS and JS: by Diana Burduja– 3.6 Float To Top Button: by Rolf van Gelder – 2.3 Formidable Registration: by Strategy11 – 2.0.01 Formidable Signature field: by Strategy11 – 1.11 Formidable Forms: by Strategy11 – 2.04.01 Formidable PRO2PDF: by Alexandre S. – 2.74 Insert PHP Code Snippet: by xyzscripts.com – 1.2.1 WPBakery Visual Composer: by Michael M – WPBakery.com – 5.2.1 Mega Main Menu: by MegaMain.com – 2.1.5 Members: by Justin Tadlock – 2.0.0 PDF Embedder: by Dan Lester – 3.0.1 Advanced Flat Rate Shipping Method WooCommerce: by Multidots – 3.0.1 WooCommerce Customer/Order CSV Export: by SkyVerge – 4.3.4 – 4.3.7 is available WooCommerce Email Customizer: by cxThemes – 3.12 WooCommerce Redirect Thank You: by Shop Plugins – 1.0.5 WooCommerce: by Automattic – 3.1.2 Yoast SEO: by Team Yoast – 5.4.2 WP Google Maps – Gold Add-on: by WP Google Maps – 3.35 WP Google Maps – Pro Add-on: by WP Google Maps– 5.73 WP Google Maps – Visitor Generated Markers: by WP Google Maps – 3.00 WP Google Maps: by WP Google Maps – 6.4.06 WP Statistics: by WP-Statistics Team – 12.0.12.1 * ### Settings ### * API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: cooc membership levels (cooc-membership-levels) external (external) grouped ( grouped) main menu (main-menu) menu 1 (menu-1) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-catalog (exclude-from-catalog-2) exclude-from-search (exclude-from- search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2( rated-2) rated-3 (rated-3) rated-3 (rated-3-2) rated-4 (rated-4) rated-4 (rated- 4-2) rated-5 (rated-5) * ### WC Pages ### * Shop base: ❌ Page not set Cart: #36 – /cart/ Checkout: #37 – /checkout/ My account: #38 – /my-account/ * ### Theme ### * Name: California Olive Oil Council Version: 1.0.0 Author URL: [http://www.dmsbranding.com](http://www.dmsbranding.com) Child Theme: ✔ Parent Theme Name: Headway Base Parent Theme Version: 3.8.9 Parent Theme Author URL: [http://www.headwaythemes.com](http://www.headwaythemes.com) WooCommerce Support: ✔ * ### Templates ### * Overrides: – * ### Customer/Order CSV Export ### * Order Export Format: custom Customer Export Format: import Automatically Export Orders: disabled Automatically Export Customers: disabled ‘ The data from the user profile and the checkout page do not match after a profile update unless I “Status>Tools>Clear all sessions”. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsession-issues%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 1 replies (of 1 total) * [Joel Williams](https://wordpress.org/support/users/joelwills/) * (@joelwills) * Automattic Happiness Engineer * [8 years, 6 months ago](https://wordpress.org/support/topic/session-issues/#post-9711844) * Hi there! * It sounds like you have caching on your site and/or server that is preventing the update unless you clear the sessions. Have you been able to try disabling any caching plugins and excluding pages from your site and server cache as described here? * [https://docs.woocommerce.com/document/configuring-caching-plugins/](https://docs.woocommerce.com/document/configuring-caching-plugins/) * Thanks! Viewing 1 replies (of 1 total) The topic ‘Session Issues’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [persistent](https://wordpress.org/support/topic-tag/persistent/) * [session](https://wordpress.org/support/topic-tag/session/) * [shipping](https://wordpress.org/support/topic-tag/shipping/) * [woo](https://wordpress.org/support/topic-tag/woo/) * 1 reply * 2 participants * Last reply from: [Joel Williams](https://wordpress.org/support/users/joelwills/) * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/session-issues/#post-9711844) * Status: not resolved