Setting up the user Experience

  • Resolved starstruckmark

    (@starstruckmark)


    6 years, 1 month ago

    Hello,
    I have woocommerce set up with Braintree payment gateway for credit cards and PayPal. I did that so users could pay with a credit card without having to deal with PayPal but I might now be giving that a second thought.
    At any rate the ordering experience is smooth except for one thing. After I have filled out my credit card information, I get a confirmation that the payment goes through. But then I get directed to a page where I have to fill out my billing address a second time and the shipping address even if it’s the same as the billing address. So in my case a third time.
    I’d like to put the billing information in once and have a “same as billing address” check box at the very least.
    Can you point me in the right direction?
    Thanks,
    Mark

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • AJ a11n

    (@amandasjackson)

    6 years, 1 month ago

    Hi @starstruckmark

    Braintree payment gateway for credit cards and PayPal.

    Are you aware of the name of the plugin and who is the developer, as they may be best to support you with this.

    Otherwise, there is a setting in WooCommerce core that you can force the Shipping to the Billing at checkout


    Link to image: https://d.pr/i/cwSsGW


    Link to image: https://d.pr/i/eWboRo

    Hope this helps!

    AJ a11n

    (@amandasjackson)

    6 years, 1 month ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Setting up the user Experience’ is closed to new replies.