Title: Settings Aren’t Saving
Last modified: May 14, 2019

---

# Settings Aren’t Saving

 *  Resolved [Kurieuo](https://wordpress.org/support/users/scottbris/)
 * (@scottbris)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/settings-arent-saving-2/)
 * Hi again. So on my dev site, I got the plugin working as desired (thanks also
   for including update on completed email).
 * So I went to install it on my live site. I had WooCommerce’s own shipping tracking
   plugin previously installed. I uninstalled that, installed yours. Go to “Shipment
   Tracking” setup the shipping provider, and it saves fine. Click “Settings” tab,
   click ‘Enabled a New Custom order status – “Delivered”‘ select “WooCommerce email”,
   it says data updated successfully.
 * However, when I then go to configure the delivered order email, there’s none 
   that exists. I go back to the “Settings” tab in the plugin, and the settings 
   weren’t saved and are all back to the original ones without anything selected.
 * This is strange. As on my dev environment it works, same plugins installed. The
   only different I can think of is that I didn’t installed WooCommerce’s shipping
   tracking plugin. But, surely with it uninstalled, a conflict of sorts isn’t possible?
   Another difference, is that I had installed an earlier version of your plugin
   first on my Dev site, which I then upgraded from to your newly released version.
 * Any idea what might be happening? I’m comfortable with running a manual query
   even to force enable the settings above (‘Enabled a New Custom order status –“
   Delivered”‘ with “WooCommerce email”).
 * Oh, and I’ve also tried in alternate browsers, but same thing.
    -  This topic was modified 7 years, 1 month ago by [Kurieuo](https://wordpress.org/support/users/scottbris/).
    -  This topic was modified 7 years, 1 month ago by [Kurieuo](https://wordpress.org/support/users/scottbris/).

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Thread Starter [Kurieuo](https://wordpress.org/support/users/scottbris/)
 * (@scottbris)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/settings-arent-saving-2/#post-11529283)
 * It seems it’s a newer version issue.
 * In the previous version of the plugin, there was a “Save” button at the bottom
   with a lot more fields under “Settings”. I installed the older version and was
   able to save the settings. Then upgraded to the new from there.
 * I believe in the new version some of the “Settings” have been moved elsewhere,
   and the “Save” button is no longer there which properly saves the settings when
   clicked.
 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/settings-arent-saving-2/#post-11529451)
 * Hi [@scottbris](https://wordpress.org/support/users/scottbris/)
    The new version
   of the plugin is using a customizer with preview for the design of the “display
   trakcing info” link (under settings, next to header), we removed the standard
   settings. try to clear your browser cache after you update to the newest version
   from your issue its a cache issue. see this video [https://drive.google.com/file/d/1EcbQNDlV0kySLspMLgaX3lfjkGVyVW9Y/view](https://drive.google.com/file/d/1EcbQNDlV0kySLspMLgaX3lfjkGVyVW9Y/view)
 *  Thread Starter [Kurieuo](https://wordpress.org/support/users/scottbris/)
 * (@scottbris)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/settings-arent-saving-2/#post-11529698)
 * Thanks [@zorem](https://wordpress.org/support/users/zorem/).
 * Yep, that’s what I saw — but I didn’t hit “Publish” to save settings (?). Definitely
   not caching issue as this was a brand new install, and I also tried in a different
   browser.
 * In any case installing the older version did the trick, then I just upgraded 
   that. But, installing a fresh install with the latest version I just couldn’t
   get it to save the settings (but, I didn’t go to the customiser and hit publish).
 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/settings-arent-saving-2/#post-11529779)
 * The settings options are Ajax, there is no need for a SAVE button, when you change
   them, it automativally saves and shows a save message in green.
    Thanks 🙂
 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/settings-arent-saving-2/#post-11529782)
 * I will maybe add a save button just in case so it will be more clear..
 *  [gatsman](https://wordpress.org/support/users/gatsman/)
 * (@gatsman)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/settings-arent-saving-2/#post-11530730)
 * It does not save the settings. Not a cache issue.
    is there a way to get Version
   1.9.5.2 ?
    -  This reply was modified 7 years, 1 month ago by [gatsman](https://wordpress.org/support/users/gatsman/).
 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/settings-arent-saving-2/#post-11530854)
 * yes, you are correct, we will release a fix for that tomorrow morning.
    I apolgize
   for the inconvinience
 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [7 years ago](https://wordpress.org/support/topic/settings-arent-saving-2/#post-11532422)
 * We released latest version with fix, Please check it and let me know if you need
   any other help.
    Thanks
 *  [gatsman](https://wordpress.org/support/users/gatsman/)
 * (@gatsman)
 * [7 years ago](https://wordpress.org/support/topic/settings-arent-saving-2/#post-11532709)
 * It works as it should now. Great.
 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [7 years ago](https://wordpress.org/support/topic/settings-arent-saving-2/#post-11532712)
 * Thanks, let me know if you have any other issues 🙂
 *  [nourishme](https://wordpress.org/support/users/nourishme/)
 * (@nourishme)
 * [7 years ago](https://wordpress.org/support/topic/settings-arent-saving-2/#post-11606256)
 * Hi, love this plugin and it works great but i just have a minor problem with 
   my settings whenever there’s an update. After each update, my previously saved
   settings are either unsaved or altered, and also new shipping providers are automatically
   turned on/active and moved to the top, anyway to prevent this so we dont need
   to double check all settings after each update and make sure our customers are
   always receiving delivered emails with correct info? Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Settings Aren’t Saving’ is closed to new replies.

 * ![](https://ps.w.org/woo-advanced-shipment-tracking/assets/icon-256x256.png?rev
   =2166296)
 * [Advanced Shipment Tracking for WooCommerce](https://wordpress.org/plugins/woo-advanced-shipment-tracking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-advanced-shipment-tracking/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/reviews/)

## Tags

 * [save](https://wordpress.org/support/topic-tag/save/)
 * [Saving](https://wordpress.org/support/topic-tag/saving/)
 * [Setup](https://wordpress.org/support/topic-tag/setup/)

 * 11 replies
 * 4 participants
 * Last reply from: [nourishme](https://wordpress.org/support/users/nourishme/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/settings-arent-saving-2/#post-11606256)
 * Status: resolved