Title: Settings error
Last modified: November 19, 2025

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# Settings error

 *  Resolved [Emine G.](https://wordpress.org/support/users/eminegok1/)
 * (@eminegok1)
 * [6 months, 3 weeks ago](https://wordpress.org/support/topic/settings-error-14/)
 * i’m using wp mail SMTP and when i try to get my settings right I always get the
   same error message. idk what i’m doing wrong.
   What am i doing wrong? i got my
   settingsinformation from allinkl my host and i dont think it’ wrong
 * Warning! The last email your website attempted to send failed to send.
 * > E-Mail-Quelle WP-Kern Mailer: Anderer SMTP-Server SMTP Error: Could not connect
   > to SMTP host. Failed to connect to serverSMTP server error: Failed to connect
   > to server Additional SMTP info: php_network_getaddresses: getaddrinfo for smtp.
   > kasserver.com failed: Name or service not known
 * For more details please try running an Email Test or reading the latest [error event](https://veya.at/wp-admin/admin.php?page=wp-mail-smtp-tools&tab=debug-events).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsettings-error-14%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Jaime Segura](https://wordpress.org/support/users/jaimeimagely/)
 * (@jaimeimagely)
 * [6 months, 3 weeks ago](https://wordpress.org/support/topic/settings-error-14/#post-18725702)
 * Hi [@eminegok1](https://wordpress.org/support/users/eminegok1/)
 * I am glad to help. Please kindly note that the error message is returned by your
   SMTP provider: 
 * The error “**SMTP Error: Could not connect to SMTP host**” you get, usually means
   an issue with your SMTP credentials or some error during the authentication process.
 * It is critical to make sure you have the right credentials. When you get a chance,
   please double-check the password you’re using with the SMTP connection to be 
   sure it’s correct.
 * In case it helps, please check out our step-by-step guide on setting this up 
   here: [https://wpmailsmtp.com/docs/how-to-set-up-the-other-smtp-mailer-in-wp-mail-smtp/](https://wpmailsmtp.com/docs/how-to-set-up-the-other-smtp-mailer-in-wp-mail-smtp/)
 * **You can then test your server credentials in an isolated environment** to discard/
   confirm any issues local to your site. A tool like this [https://smtpserver.com/smtptest](https://smtpserver.com/smtptest)
   would do the job.
 * **If this doesn’t resolve the issue, you can contact your email hosting provider
   and share the error message with them, as it has to do with authentication on
   their server.**
 * The SMTP host provider will be able to provide the following details that you
   can then use when connecting the mailer’s SMTP server.
    - **SMTP Host:** The outgoing server listed in your email provider’s SMTP settings.
    - **Encryption: **The type of encryption used for the SMTP connection (TLS, 
      SSL, or none).
    - **SMTP Port:** The port your provider uses for SMTP connections.
    - **Authentication: **Turns authentication on or off. Most providers require
      it to be on.
    - **SMTP Username:** Your email address.
    - **SMTP Password:** You may need to generate an app password for your account,
      depending on the host.
 * Please keep me posted
 *  Plugin Support [Jaime Segura](https://wordpress.org/support/users/jaimeimagely/)
 * (@jaimeimagely)
 * [6 months, 2 weeks ago](https://wordpress.org/support/topic/settings-error-14/#post-18733874)
 * Hey [@eminegok1](https://wordpress.org/support/users/eminegok1/)
 * We haven’t heard back from you in a few days, so I’m going to go ahead and close
   this thread for now. But if you’d like us to assist further, please feel welcome
   to continue the conversation.
 * Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Settings error’ is closed to new replies.

 * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440)
 * [WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin](https://wordpress.org/plugins/wp-mail-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mail-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-mail-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-mail-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mail-smtp/unresolved/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Jaime Segura](https://wordpress.org/support/users/jaimeimagely/)
 * Last activity: [6 months, 2 weeks ago](https://wordpress.org/support/topic/settings-error-14/#post-18733874)
 * Status: resolved