Title: Settings Menu Missing
Last modified: December 10, 2025

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# Settings Menu Missing

 *  Resolved [Bodhipaksa](https://wordpress.org/support/users/haecceity/)
 * (@haecceity)
 * [5 months, 3 weeks ago](https://wordpress.org/support/topic/settings-menu-missing-3/)
 * I just realized that UpdraftPlus hasn’t backed up since August. I got rid of 
   the Gmail account that the plugin is sending notifications to, and hadn’t noticed.
   Unfortunately when I click on the settings tab in the plugin (that is, Settings
   > Settings) the space below is blank. I have no idea how to get the plugin working
   again. Any suggestions?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 months, 3 weeks ago](https://wordpress.org/support/topic/settings-menu-missing-3/#post-18749981)
 * Hi,
 * In the free version of UpdraftPlus, backup notifications are automatically sent
   to the site’s administrator email address.
 * Best wishes,
   Bryle
 *  Thread Starter [Bodhipaksa](https://wordpress.org/support/users/haecceity/)
 * (@haecceity)
 * [5 months, 3 weeks ago](https://wordpress.org/support/topic/settings-menu-missing-3/#post-18750650)
 * Thanks, but the old Gmail address that notifications are going to is not the 
   site administrator’s email address. That was updated long ago.
 * The last backup notification I have for this site went to the current admin email
   address. It’s from June. (There were probably notifications sent after that, 
   but typically I delete them on arrival.)
 * I’m still unable to access the “Settings” pane of the plugin settings.
 *  Thread Starter [Bodhipaksa](https://wordpress.org/support/users/haecceity/)
 * (@haecceity)
 * [5 months, 3 weeks ago](https://wordpress.org/support/topic/settings-menu-missing-3/#post-18750688)
 * I’ve also received an error notification at the admin email address. I’ve replaced
   the actual site URL with “site.com”.
 *     ```wp-block-code
       An error of type E_ERROR was caused in line 1364 of the file /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/class-updraftplus.php. Error message: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, string given in /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/class-updraftplus.php:1364Stack trace:#0 /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/admin.php(3359): UpdraftPlus->printfile('Database', Array, 'db', Array, Array, true)#1 /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/admin.php(3450): UpdraftPlus_Admin->raw_backup_info(Array, 1754316137, 'dee8997225ba')#2 /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/templates/wp-admin/settings/downloading-and-restoring.php(78): UpdraftPlus_Admin->existing_backup_table(Array)#3 /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/admin.php(87): include('/home/customer/...')#4 /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/admin.php(2602): UpdraftPlus_Admin->include_template('wp-admin/settin...', false, Array)#5 /home/customer/www/site.com/public_html/wp-content/plugins/updraftplus/admin.php(2428): UpdraftPlus_Admin->settings_downloading_and_restoring(Array, false, Array)#6 /home/customer/www/site.com/public_html/wp-includes/class-wp-hook.php(341): UpdraftPlus_Admin->settings_output('')#7 /home/customer/www/site.com/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters('', Array)#8 /home/customer/www/site.com/public_html/wp-includes/plugin.php(522): WP_Hook->do_action(Array)#9 /home/customer/www/site.com/public_html/wp-admin/admin.php(264): do_action('settings_page_u...')#10 /home/customer/www/site.com/public_html/wp-admin/options-general.php(10): require_once('/home/customer/...')#11 {main} thrown
       ```
   
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/settings-menu-missing-3/#post-18757370)
 * Hi, and sorry for the late reply.
 * To help us understand the issue better, could you please share a screenshot of
   the WordPress Dashboard → Settings → General and UpdraftPlus → Settings → Email
   reporting.
 * You can upload the screenshots using an online tool such as [https://snipboard.io/](https://snipboard.io/)
   and paste the links here.
 * Also, have you already tried wiping the UpdraftPlus settings (Advanced Settings
   → Wipe settings)? If not, please let us know, as this can sometimes resolve issues.
 * Best Wishes,
   Bryle
 *  Thread Starter [Bodhipaksa](https://wordpress.org/support/users/haecceity/)
 * (@haecceity)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/settings-menu-missing-3/#post-18758195)
 * Thanks for the reply, Bryle. Here’s a screenshot of the Updraft settings tab.
   [https://snipboard.io/Nke0Jw.jpg](https://snipboard.io/Nke0Jw.jpg)
 * As you’ll see, the settings are blank. So are the Advanced Tools. I don’t think
   I can wipe the settings without being able to access the settings, unfortunately.
 * Sharing Settings ➔ General would share my email address publicly, which I don’t
   want to do. Is there any particular setting there you’d like to know about?
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/settings-menu-missing-3/#post-18758866)
 * Hi,
 * Thanks for the screenshot.
 * Since you’re using UpdraftPlus Premium and the Settings/Advanced Tools screens
   are blank, this is not something we can safely troubleshoot further on the WordPress.
   org forum.
 * Please contact us directly via our [Premium support form](https://teamupdraft.com/support/premium-support-form/)
   so we can look into this properly.
 * Before submitting the ticket, please also make sure the site is running the latest
   version of UpdraftPlus, as this issue can occur with older versions.
 * Best Wishes,
   Bryle

Viewing 6 replies - 1 through 6 (of 6 total)

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 * 6 replies
 * 2 participants
 * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * Last activity: [5 months, 2 weeks ago](https://wordpress.org/support/topic/settings-menu-missing-3/#post-18758866)
 * Status: resolved