Hello @rik0399
Hope you are doing well!
I can’t replicate the issue on my end, all changes are saved. Would you please make sure after ‘As Secondary Sidebar for selected Post Types’ a post type is selected? Please see this screenshot:
http://take.ms/JfceE
If the issue is still there, please add the following lines in the wp-config.php file
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
Please make sure that you insert these lines above/* That's all, stop editing! Happy blogging. */ in the wp-config.php file.
Save Sidebar Setting again to replicate the issue. This way all errors will be saved in the debug.log file inside the /wp-content/ directory. Share the errors in this file with us.
Please advise,
Cheers,
Nastia
Hi @wpmudev-support9
Thank you for responding,
I suspect its a caching issue and maybe you have come across this already?
I do exactly as shown in your video; but when I refresh and check, it has not saved.
I have did it all again, refreshed – none were saved.
Here’s the log :
[25-Jan-2019 10:40:01 UTC] PHP Notice: Undefined index: REQUEST_METHOD in /home/site/public_html/wp-content/plugins/wp-super-cache/wp-cache-phase2.php on line 842
[25-Jan-2019 10:45:02 UTC] PHP Notice: Undefined index: REQUEST_METHOD in /home/site/public_html/wp-content/plugins/wp-super-cache/wp-cache-phase2.php on line 842
[25-Jan-2019 10:50:01 UTC] PHP Notice: Undefined index: REQUEST_METHOD in /home/site/public_html/wp-content/plugins/wp-super-cache/wp-cache-phase2.php on line 842
I appreciate your time on this 😉
Hello @rik0399,
Can you check if this is happening if you disable cache temporarily on your site? The cache should not affect wp-admin but just in case we would like to exclude.
Another reason might be a conflict with another plugin or some type of JS error. Can you also check the browser console while saving the settings?
https://developer.mozilla.org/en-US/docs/Tools/Browser_Console
kind regards,
Kasia
Hi,
I have disabled and cleared cache and tried to again, apply ‘post’ but again, when I refresh, the setting is not saved?
Not sure what the problem may be?
Hello @rik0399
Hope you are doing well!
Please check your user permissions, it is possible that a user has not enough permissions to make changes.
Is the same issue happens with default WordPress theme and cache deactivated?
Are any other changes made in the Sidebar settings saved?
Just in case please increase PHP memory by adding the following to the wp-config.php file, right above /* That's all, stop editing! Happy blogging. */ line:
define('WP_MEMORY_LIMIT', '256M');
If this will not help, please re-install the plugin:
– Delete the plugin
– Download a fresh copy of the plugin from here
– Install and actvate the plugin
Will the issue still be there? If yes, please let me know the PHP version your server is running.
Please advise,
Kind regards,
Nastia
Hi,
I can set on sidebar > ‘POST’ but when I set another, the former is unsaved?
No changes > php 7.2
If I uninstall and reinstall I would lose a lot of settings 🙂
-
This reply was modified 7 years, 3 months ago by
Rik0399.
Hello there @rik0399,
hope you’re doing well and don’t mind me chip in here! 🙂
I’m afraid that a conflict test will show us the source of this. For this, you’ll need either a backup (in case you lose any settings during the test and have to restore to a previous working state) or a staging site (meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database). Then you can start to deactivate other plugins until you get a working environment. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
Thank you,
Dimitris
