Settings page just displays’ a blank white page?

  • 9ball

    (@9ball)


    1 week, 5 days ago

    Version: 3.4.1

    Overview: page is ok and everything works and saves
    Payment Methods: page is ok and everything works and saves
    Styling: page is ok and everything works and saves
    Pay Later: page is ok and everything works and saves

    Hi,

    but the Settings page just displays’ a blank white page?

    No issues on woocommerce logs,
    i uninstalled the plugin, and deleted it fully, then reinstalled it again, and still the Settings page just displays’ a blank white page?

    any ideas why

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    1 week, 5 days ago

    Hi @9ball ,

    Thank you for reaching out to us, we are here to help.

    To move forward, we recommend performing a standard conflict test to rule out compatibility issues (you can also use the Check Conflicts plugin to quickly enable/disable plugins for your specific IP):

    1. Switch to the Storefront theme Temporarily activate the default Storefront theme to check if the current theme is blocking or causing the issue.
    2. Disable all other plugins Deactivate all plugins except for WooCommerce and PayPal Payments. You may use the Check Conflicts plugin to perform this easily.
    3. Try again to complete an order Check if the same issue happens.
    4. Re-enable plugins one by one If the problem is resolved in the minimal setup, start re-enabling your plugins one at a time. Test after each activation to identify which one is causing the issue.

    If the problem persists even in a clean environment with the default theme and no other plugins, please let us know.

    Best Regards,
    Jamie

    Thread Starter 9ball

    (@9ball)

    1 week, 5 days ago

    Hi

    thanks for the reply, i deactivated every plugin one by one until every plugin was deactivated, i changed to the storefront theme, then re-installed WooCommerce, and re-installed the paypal plugin, the only two plugins that were active, with the new theme storefront..

    still WooCommerce PayPal Payments plugin, Settings page still displays’ a blank white page..

    i even rolled back to other versions like v3.3.2, still the setting page is just a blank page,

    the admin Overview – Payment Methods – Styling – Pay Later Messaging pages are fine
    and everything on the front end seems to work ok like, buttons, checkout, card payments

    this there anyway to fully uninstall this plugin manually, as right now even if i uninstall / delete the plugin still remembering its settings that was used.?

    as i would have thought i would have to make the link to paypal again, but this never shows up on a uninstall and reinstall

    Plugin Support Syde Jamie

    (@jamieong)

    1 week, 4 days ago

    Hi @9ball ,

    Thank you for your clarification.

    To speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    Best Regards,
    Jamie

    • This reply was modified 1 week, 4 days ago by Syde Jamie.
Viewing 3 replies - 1 through 3 (of 3 total)

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