Title: Settings section disappeared
Last modified: April 5, 2022

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# Settings section disappeared

 *  Resolved [johnegg](https://wordpress.org/support/users/johnegg/)
 * (@johnegg)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/settings-section-disappeared/)
 * Ever since yesterday we stopped receiving emails from the site. I went in to 
   check the postmark logs in plugin settings but I can’t find the settings page
   anywhere now. It used to be under “Settings – Postmark” but its gone
 * Any ideas?

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [elliot007](https://wordpress.org/support/users/elliot007/)
 * (@elliot007)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/settings-section-disappeared/#post-15533895)
 * I am experiencing exactly the same issue.
 * Any luck fixing?
 * Thanks
 *  Plugin Contributor [Patrick Graham](https://wordpress.org/support/users/prileygraham/)
 * (@prileygraham)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/settings-section-disappeared/#post-15534051)
 * Hi [@johnegg](https://wordpress.org/support/users/johnegg/) [@elliot007](https://wordpress.org/support/users/elliot007/),
 * Happy to try to help here.
 * Can you please post your versions for:
    - WordPress
    - Postmark plugin
    - PHP
 * The Postmark plugin has not had any changes released since about a month ago.
 * Were any other new plugins installed recently or upgrades made?
 *  Thread Starter [johnegg](https://wordpress.org/support/users/johnegg/)
 * (@johnegg)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/settings-section-disappeared/#post-15535049)
 * I fixed it by disabling the Malcare security pluin “MalCare WordPress Security
   Plugin – Malware Scanner, Cleaner, Security Firewall”
 *  [atifishaq5](https://wordpress.org/support/users/atifishaq5/)
 * (@atifishaq5)
 * [4 years ago](https://wordpress.org/support/topic/settings-section-disappeared/#post-15657459)
 * Hi,
    I am facing the same issue.. I just installed the plugin on latest wordpress
   version. I cant see the “Settings –> Postmark”. I believe this is the bug in 
   plugin. Can you please help?
 *  Plugin Contributor [Patrick Graham](https://wordpress.org/support/users/prileygraham/)
 * (@prileygraham)
 * [4 years ago](https://wordpress.org/support/topic/settings-section-disappeared/#post-15671286)
 * Hi [@atifishaq5](https://wordpress.org/support/users/atifishaq5/) – similar to
   how **johnegg** resolved their issue above you will want to check your other 
   installed plugins for any conflicts with the ActiveCampaign Postmark for WordPress
   plugin. Other plugins that override `wp_mail` definitely cannot be used at the
   same time.
 * If you are unable to find the offending plugin you can also use another mail 
   sending plugin, such as the integration from [WP Mail SMTP](https://en-ca.wordpress.org/plugins/wp-mail-smtp/),
   to send emails using your Postmark account.
 *  [PathWise Solutions Inc.](https://wordpress.org/support/users/pathwise/)
 * (@pathwise)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/settings-section-disappeared/#post-16054533)
 * I am also having this issue. Not able to see the settings page for Postmark under“
   Settings -> Postmark”
 * Quite strange.
 *  [Naa](https://wordpress.org/support/users/boxware/)
 * (@boxware)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/settings-section-disappeared/#post-16394795)
 * This is definitely an issue, “_Settings –> Postmark_” is gone from multiple sites
   I manage. 
   When trying to access “_example.com/wp-admin/options-general.php?page
   =ac\_pm\_admin_” directly I get the common error “_Sorry, you are not allowed
   to access this page._“
 * Using 1.17.2 of this plugin and latest WordPress
 * Seem like it’s something related to the permission check/nonce. Won’t allow the
   plugin to display properly

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Settings section disappeared’ is closed to new replies.

 * ![](https://ps.w.org/postmark-approved-wordpress-plugin/assets/icon.svg?rev=2721461)
 * [ActiveCampaign Postmark for Wordpress](https://wordpress.org/plugins/postmark-approved-wordpress-plugin/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/postmark-approved-wordpress-plugin/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/postmark-approved-wordpress-plugin/)
 * [Active Topics](https://wordpress.org/support/plugin/postmark-approved-wordpress-plugin/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/postmark-approved-wordpress-plugin/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/postmark-approved-wordpress-plugin/reviews/)

 * 7 replies
 * 6 participants
 * Last reply from: [Naa](https://wordpress.org/support/users/boxware/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/settings-section-disappeared/#post-16394795)
 * Status: resolved