Title: Settings section empty
Last modified: June 1, 2022

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# Settings section empty

 *  Resolved [Mario Merola](https://wordpress.org/support/users/monant/)
 * (@monant)
 * [4 years ago](https://wordpress.org/support/topic/settings-section-empty/)
 * Hi,
    I’ve wordpress 4.9.19 and when I creare a banner setting section is empty
   and I can’t use this plugin.
 * Can you help me?
 * I can’t upgrade wordpress.
 * Thanks a lot

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Maria T](https://wordpress.org/support/users/mariatogonon/)
 * (@mariatogonon)
 * [4 years ago](https://wordpress.org/support/topic/settings-section-empty/#post-15698933)
 * Hello [@monant](https://wordpress.org/support/users/monant/),
 * Sorry to hear that you are experiencing this issue.
 * You may want to consider **updating your WordPress** and please make sure that
   you are using the **latest version of our Popup Maker plugin** as well. _Note
   that we need to eliminate this as a potential cause of your issue. _
 * Also, you can check out this troubleshooting guide as this might help: [Test if a Plugin or Theme Interferes with Popup Maker](https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker)
 * On a side note, could you share us a screen capture of what you are seeing?
 * For security, could you please send it to us through our support website?
 * Here’s how to:
    1. Go to [https://wppopupmaker.com/support/#submit-a-support-ticket](https://wppopupmaker.com/support/#submit-a-support-ticket)
   2. Click Other Support 3. Fill in the form 4. Click SUBMIT
 * Here’s a screen capture for your reference: [https://share.wppopupmaker.com/geudGzB4](https://share.wppopupmaker.com/geudGzB4)
 * Looking forward to hear from you.
 * Have a great day!
 *  [drepanganiban](https://wordpress.org/support/users/drepanganiban/)
 * (@drepanganiban)
 * [4 years ago](https://wordpress.org/support/topic/settings-section-empty/#post-15700151)
 * Same issue just upgraded to wordpress 6.0, popups no longer work, settings saying
   I have javascript errors and is blank. Within pages or post, popup controls is
   also not present on the sidebar
 *  [Bel](https://wordpress.org/support/users/belimperial/)
 * (@belimperial)
 * [4 years ago](https://wordpress.org/support/topic/settings-section-empty/#post-15701054)
 * Hi [@drepanganiban](https://wordpress.org/support/users/drepanganiban/)
 * Thank you for joining the thread, and we’re sorry the popups are no longer working
   on your site.
 * We think there’s a possible conflict with your theme or another plugin.
 * Can you try the following for us?
 * 1. Temporarily deactivate your third-party plugins except Popup Maker, and switch
   the theme to WordPress Twenty Twenty-Two.
    2. Clear out any browser, WordPress,
   server, database, and CDN caches you have. 3. Retest using a private or incognito
   window with no active browser extensions.
 * Please let us know how that goes.
 * Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Settings section empty’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [Bel](https://wordpress.org/support/users/belimperial/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/settings-section-empty/#post-15701054)
 * Status: resolved