Title: Setup error
Last modified: October 19, 2020

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# Setup error

 *  [search4f](https://wordpress.org/support/users/search4f/)
 * (@search4f)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/setup-error-5/)
 * Hi I am new here and have a question please.
    I installed the messenger plugin
   but when I click set up and it opens a new page of Facebook I get the following
   error Sorry, something went wrong. We are working on it and we’ll get it fixed
   as soon as we can.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/setup-error-5/#post-13560136)
 * Hi [@search4f](https://wordpress.org/support/users/search4f/),
 * Sorry to hear you’re encountering this issue. Can I just quickly ask – are you
   logged into Facebook in that browser?
 * Thanks,
 * Facebook Team

Viewing 1 replies (of 1 total)

The topic ‘Setup error’ is closed to new replies.

 * ![](https://ps.w.org/facebook-messenger-customer-chat/assets/icon-256x256.png?
   rev=2398892)
 * [Facebook Chat Plugin - Live Chat Plugin for WordPress](https://wordpress.org/plugins/facebook-messenger-customer-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-messenger-customer-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Facebook](https://wordpress.org/support/users/facebook/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/setup-error-5/#post-13560136)
 * Status: not resolved