Title: Setup Guide Does Not Run Last modified: December 24, 2020 --- # Setup Guide Does Not Run * Resolved [pjc123](https://wordpress.org/support/users/pjc123/) * (@pjc123) * [5 years, 5 months ago](https://wordpress.org/support/topic/setup-guide-does-not-run/) * On both my websites the following occurs. I press the next button to start the program. When I run the “Test Page cache” I get the following. The only way to continue is to to press “skip”, as no other tests can be started. * Select Storage Engine Time (ms) Redis Unavailable APC Unavailable eAccelerator Unavailable XCache Unavailable WinCache Unavailable Could not update configuration. Please reload the page to try again or click skip button to abort the setup guide. * Could not update configuration. Please reload the page to try again or click skip button to abort the setup guide. * Could not update configuration. Please reload the page to try again or click skip button to abort the setup guide. * Could not update configuration. Please reload the page to try again or click skip button to abort the setup guide. * **SYSTEM INFO:** Plugin Version = 2.0.1 Operating System = Windows 10 Pro Version 10.0.18363 Build 18363 Browser = Chrome Version 87.0.4280.88 (Official Build)( 64-bit) * **ERRORS:** Could the problem be related to one of the following two errors, and if so how do I fix them (NOTE: I manually added the last two lines to the wp-config.php file a long time ago when I first installed W3 Total Cache, but the errors never went away from the Dashboard): * 1) FTP credentials don’t allow to write to file /home/hellmetx/public_html/wp- config.php * 2) W3 Total Cache Error: Files and directories could not be automatically created to complete the installation. * Please execute commands manually or use FTP form to allow W3 Total Cache make it automatically. Edit file /home/hellmetx/public_html/wp-config.php and add next lines: /** Enable W3 Total Cache */ define(‘WP_CACHE’, true); // Added by W3 Total Cache - This topic was modified 5 years, 5 months ago by [pjc123](https://wordpress.org/support/users/pjc123/). Viewing 5 replies - 1 through 5 (of 5 total) * Thread Starter [pjc123](https://wordpress.org/support/users/pjc123/) * (@pjc123) * [5 years, 5 months ago](https://wordpress.org/support/topic/setup-guide-does-not-run/#post-13830822) * Also, on a separate issue, on one of the websites the text “Thank you for creating with WordPress” sits on top of the “Test Page Cache” button and interferes with the buttons operation because the word “WordPress” is a url link. * Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/) * (@vmarko) * [5 years, 5 months ago](https://wordpress.org/support/topic/setup-guide-does-not-run/#post-13831029) * Hello [@pjc123](https://wordpress.org/support/users/pjc123/) * Thank you for the information. I’ve tried to replicate the issue with no success. Possibly some files were broken during the update. Can you please completely remove the W3 Total cache and re-install it? 1. Purge Cache 2. Deactivate and Delete Plugin 3. Check .htaccess File (make a backup) W3TC will create many directives in the .htaccess file to control caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”. Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin. 4. Delete wp-content files and folders – cache folder – w3tc-config folder – object-cache.php (if exists) – advanced-cache.php (if exists)– dbcache.php (if exists) – upgrade folder – delete w3-total-cache folder in wp- content/plugins/ (if exists) 5. Delete Cached Files from CDN (if using CDN) Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled the minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser. 6. re-install W3 TOtal cache. Thanks! * Thread Starter [pjc123](https://wordpress.org/support/users/pjc123/) * (@pjc123) * [5 years, 5 months ago](https://wordpress.org/support/topic/setup-guide-does-not-run/#post-13831177) * Thanks for the detailed reply. I will not be able to get to it right away, but I will do everything that you listed. I have been using the plugin and playing with various settings over the past three years, so it is not necessarily the most recent update where issues may have occurred. * Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/) * (@vmarko) * [5 years, 5 months ago](https://wordpress.org/support/topic/setup-guide-does-not-run/#post-13831244) * Hello [@pjc123](https://wordpress.org/support/users/pjc123/) * Thank you for the info. Please let me know if the issue persists after the provided steps. Thanks! * [elevatedpixels](https://wordpress.org/support/users/elevatedpixels/) * (@elevatedpixels) * [5 years, 3 months ago](https://wordpress.org/support/topic/setup-guide-does-not-run/#post-14088106) * I’m getting the same error and Can’t get it fixed. Running Nginx. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Setup Guide Does Not Run’ is closed to new replies. * ![](https://ps.w.org/w3-total-cache/assets/icon-256x256.png?rev=1041806) * [W3 Total Cache](https://wordpress.org/plugins/w3-total-cache/) * [Frequently Asked Questions](https://wordpress.org/plugins/w3-total-cache/#faq) * [Support Threads](https://wordpress.org/support/plugin/w3-total-cache/) * [Active Topics](https://wordpress.org/support/plugin/w3-total-cache/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/w3-total-cache/unresolved/) * [Reviews](https://wordpress.org/support/plugin/w3-total-cache/reviews/) * 5 replies * 3 participants * Last reply from: [elevatedpixels](https://wordpress.org/support/users/elevatedpixels/) * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/setup-guide-does-not-run/#post-14088106) * Status: resolved