Title: setup wizard not working
Last modified: August 24, 2016
---
# setup wizard not working
* Resolved anonymized-14293447
* (@anonymized-14293447)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/)
* Not starting well on this plugin: my setup wizard is not working, going to “next”
step doesn’t do anything. I could setup manually, but if something is not working
I don’t trust the plugin to work well. Please advice.
* [https://wordpress.org/plugins/postman-smtp/](https://wordpress.org/plugins/postman-smtp/)
Viewing 15 replies - 1 through 15 (of 15 total)
* Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
* (@jasonhendriks)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031672)
* Hello! Thanks for trying the plugin.
* The Javascript-based Wizard is a completely separate thing from the part that
actually sends the mail, but I understand your concern.
* Please post your Diagnostic Data so I can get an understanding of your setup.
* Can you elaborate on the problem? Could you create a user on your site so I can
see the issue for myself?
* Thread Starter anonymized-14293447
* (@anonymized-14293447)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031674)
* thank you for the prompt reply. I have set you up an account (postman + testpostman)
on [this site](http://www.agendadelvolo.info/wp-admin). Try go to the wizard,
it is locked on the first step.
* Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
* (@jasonhendriks)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031675)
* I see that you have twice the number of Javascript files loaded on Postman’s
administration page than I do. Unless you need to run other plugins on Postman’s
admin page, your site should be loading only Postman’s Javascript on Postman’s
admin page. It’s obviously a Javascript conflict, but because there are no Javascript
errors, I can’t tell right away which plugin is causing it. I’ll keep looking.
* Thread Starter anonymized-14293447
* (@anonymized-14293447)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031676)
* Strange, I downloaded the plugin from your page, I didn’t use Wp admin panel.
I just installed and went to the wizard, so I don’t know why there are doube
as much javascript files…. awaiting….
* Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
* (@jasonhendriks)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031678)
* Another update, Screenshot time:
* Here are all the files loaded on Postman’s config page on your site:
[http://plugins.svn.wordpress.org/postman-smtp/assets/examples/Screen%20Shot%202015-04-19%20at%2012.54.40%20PM.png](http://plugins.svn.wordpress.org/postman-smtp/assets/examples/Screen%20Shot%202015-04-19%20at%2012.54.40%20PM.png)
* Here are the files loaded on Postman’s config page in my own site:
[http://plugins.svn.wordpress.org/postman-smtp/assets/examples/Screen%20Shot%202015-04-19%20at%2012.54.54%20PM.png](http://plugins.svn.wordpress.org/postman-smtp/assets/examples/Screen%20Shot%202015-04-19%20at%2012.54.54%20PM.png)
* You can see that something has blocked Postman’s loading of jQuery.steps.min.
js on your site, which is obviously the problem. Without JQuery Steps, the Wizard
doesn’t work.
* I don’t load my Javascript on anyone else’s pages, but you’ve downloaded and
run code from someone lazier who didn’t care to be as prudent.
* Thread Starter anonymized-14293447
* (@anonymized-14293447)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031679)
* well, I can say that the theme authors are indeed lazy… but I guess it’s no use
telling them, they would just say that investingating others’ plugins is beyond
their support. Do you have suggestions?
* Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
* (@jasonhendriks)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031680)
* ```
```
* Your problem is in zilla-shortcodes or globoWP
* Thread Starter anonymized-14293447
* (@anonymized-14293447)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031681)
* I was hoping that was the one, it’s actually not used at all. I deleted it but
the prev/next buttons are still not working..
* Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
* (@jasonhendriks)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031683)
* I’m starting to think the problem is jQuery.ui-map.js – why the theme author
felt it was necessary to load a front-end JS in the back-end I have no idea –
can you disable the theme just for a moment and try Postman?
* Thread Starter anonymized-14293447
* (@anonymized-14293447)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031686)
* I have just tested Postman on a default theme and it’s working fine. So I guess
I can’t use Postman with my theme 🙁
The theme has many bugs and they are working
on solving them. Surely I will inform them about this issue. What do you suggest
to tell them exactly? (you sound you are really spot on this stuff)
* Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
* (@jasonhendriks)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031689)
* Ok, a couple options here:
1. Configure Postman manually – the manual setup is working fine, even though the
wizard is not
2. You’re using a premium theme so I can’t download it myself, but if you [email me](http://programmer.jasonhendriks.com/contact/)
I should be able to examine and suggest a fix in the theme itself.
* You need to explain to theme author that they are loading their Javascript on
screens where it shouldn’t be loaded. Link them this thread and quote them this
part of the codex:
* Per the [WordPress codex](https://codex.wordpress.org/Function_Reference/wp_enqueue_script#Link_the_script.aculo.us_Library):
* > … however, this would enqueue it on all the administration screens, which **
> often leads to plugin/core conflicts**, ultimately breaking the WordPress administration
> screens experience. Instead, you should only link [the javascript] on the individual
> screens you need it, see the [Link Scripts Only on a Plugin Administration Screen](https://codex.wordpress.org/Function_Reference/wp_enqueue_script#Link_Scripts_Only_on_a_Plugin_Administration_Screen)
> section for an example of that.
* Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
* (@jasonhendriks)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031726)
* Add this to your child theme `functions.php` and your problem should be solved–
this disables all the Javascript and CSS that [Globo](http://themeforest.net/item/globo-directory-listings-html-template/9321666)
is forcing upon all administration pages, while leaving your public pages alone:
* ```
// dequeue Globo scripts from the administration pages
function postman_fix_globo_jquerymap() {
// these first two resources present a conflict for Postman
wp_dequeue_script ( 'jquerymap' );
wp_dequeue_style ( 'bootstrap-css' );
// the rest may cause conflicts with other plugins
wp_dequeue_script ( 'google-maps' );
wp_dequeue_script ( 'gmaps' );
wp_dequeue_script ( 'angular' );
wp_dequeue_script ( 'angular-strap' );
wp_dequeue_script ( 'angular-bootstrap' );
wp_dequeue_script ( 'angular-strap-tpl' );
wp_dequeue_script ( 'angular-custom' );
wp_dequeue_script ( 'sortable' );
wp_dequeue_style ( 'fontawesome' );
}
// add a hook for the Globo admin script fix
add_action ( 'admin_enqueue_scripts', 'postman_fix_globo_jquerymap', 100 );
```
* Thread Starter anonymized-14293447
* (@anonymized-14293447)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031738)
* Brilliant genius! I wish I had the same kind of assistance from theme’s developers.
I confirm you that Postman’s wizard is now working. I’m sure the plugin will
work smoothly.
* PS. since we dequed “Fontawesome”, do you think I would have a problem using
other icon-fonts?
* Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
* (@jasonhendriks)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031745)
* I have no idea what font awesome is for… I don’t know why you would need it loaded
in the admin pages. But only the first two files (**jquerymap** and **bootstrap-
css**) conflict with Postman. Dequeuing the rest is just for completeness and
you can remove that part of the fix if you feel it is too drastic.
* Thread Starter anonymized-14293447
* (@anonymized-14293447)
* [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031755)
* Fontawesome is just an icon-font used on the theme.
Anyway, thank you very much
for your help. Look forward to use Postman. I guess this ticket is marked “resolved”
Viewing 15 replies - 1 through 15 (of 15 total)
The topic ‘setup wizard not working’ is closed to new replies.
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* Last reply from: anonymized-14293447
* Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/setup-wizard-not-working/#post-6031755)
* Status: resolved