SEVERE BUG IN UPDRAFT BACKUP

  • Resolved zoddshop63

    (@zoddshop63)


    3 years, 2 months ago

    Updraftplus has been working fine for years. But now there is always an others file I cannot download. It is very strange I can browse the conents but if I try to delete or download the file it says

    updraft_download_backup might be temporarily down or it may have moved permanently to a new web address.

    ERR_INVALID_RESPONSE

    If i try to download it says no local file present

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  • Plugin Support vupdraft

    (@vupdraft)

    3 years, 2 months ago

    Are you trying to download this from your web server or your remote storage

    If it’s just the one file you are not able to download, it suggest an issue with the file itself, can you log into your remote storage/web server and check if the file is actually there?

    Plugin Support vupdraft

    (@vupdraft)

    3 years, 2 months ago

    Can you also walk us through the process that led to this error (can you do this step by step?) Can you also open your JavaScript console to see if there are any messages logged there. Please see here for a guide on opening your JavaScript console: https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/

Viewing 2 replies - 1 through 2 (of 2 total)

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