Title: SFTP authentication
Last modified: February 24, 2023

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# SFTP authentication

 *  Resolved [Jim](https://wordpress.org/support/users/jwmc/)
 * (@jwmc)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/sftp-authentication/)
 * I’ve been trying backup plugins and have high hopes for WPVivid. I’m first trying
   SFTP backup to a server. When I enter the information, then click ‘Test and Add’,
   nothing happens and it is not added to the storage list. There is no error message
   explaining why.
 * I eventually figured it is probably because the server requires public key authentication;
   for security password authentication is not allowed. Would it be possible to 
   modify the SFTP section to allow key authentication?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [nicholas2019](https://wordpress.org/support/users/nicholas2019/)
 * (@nicholas2019)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/sftp-authentication/#post-16504533)
 * Hello [@jwmc](https://wordpress.org/support/users/jwmc/) ,
 * Thank you for getting in touch with us.
 * I am going to forward your request to our technical staff and get back to you
   soon.
 * Kind regards.
 *  Plugin Support [nicholas2019](https://wordpress.org/support/users/nicholas2019/)
 * (@nicholas2019)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/sftp-authentication/#post-16504959)
 * Hello [@jwmc](https://wordpress.org/support/users/jwmc/) ,
 * I have confirmed with our technical staff. In your case, a notice should be displayed
   on the top and you are told to fail to add SFTP server .
 * It won’t be that nothing happened and no error popping up.
 * So, it is recommended to open browser dev tool (by hitting the key F12 on Chrome)
   and add your SFTP server to check if there are any errors displayed on browser
   dev tool or not. Then, send us a screenshot of the browser dev tool. It will 
   help us diagnose the problem.
 * Kind regards.
    -  This reply was modified 3 years, 3 months ago by [nicholas2019](https://wordpress.org/support/users/nicholas2019/).
    -  This reply was modified 3 years, 3 months ago by [nicholas2019](https://wordpress.org/support/users/nicholas2019/).
 *  Thread Starter [Jim](https://wordpress.org/support/users/jwmc/)
 * (@jwmc)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/sftp-authentication/#post-16505517)
 * Thank you. You’re right, I missed seeing the error message at the top of the 
   screen. It was there when i looked for it.
 * But what about my question: Would it be possible to modify the SFTP section to
   allow key authentication?
 *  Plugin Support [tonyrobins](https://wordpress.org/support/users/tonyrobins/)
 * (@tonyrobins)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/sftp-authentication/#post-16505692)
 * Hello [@jwmc](https://wordpress.org/support/users/jwmc/)
 * No problem and thanks for your update.
 * Key authentication for SFTP is not supported at the moment, but it is already
   in our task list of the pro version, we plan to conduct some tests in the future
   and will implement it if it is technically possible.
 * All the best,
 *  Plugin Support [tonyrobins](https://wordpress.org/support/users/tonyrobins/)
 * (@tonyrobins)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/sftp-authentication/#post-16568664)
 * Hello,
 * Since we haven’t heard from you for a while, I am going to mark the thread as
   resolved.
 * Please feel free to start a new one if you need any further assistance.
 * All the best,

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘SFTP authentication’ is closed to new replies.

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## Tags

 * [authentication](https://wordpress.org/support/topic-tag/authentication/)
 * [remote storage](https://wordpress.org/support/topic-tag/remote-storage/)
 * [sftp](https://wordpress.org/support/topic-tag/sftp/)

 * 5 replies
 * 3 participants
 * Last reply from: [tonyrobins](https://wordpress.org/support/users/tonyrobins/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/sftp-authentication/#post-16568664)
 * Status: resolved