Title: Sharing Button – Emails doesn't work Last modified: August 24, 2016 --- # Sharing Button – Emails doesn't work * Resolved [Mila83](https://wordpress.org/support/users/mila83/) * (@mila83) * [11 years, 1 month ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/) * Hi, * when I try to use the sharing button for emails – the email is never received. I also checked my spam mails, and other mail accounts, but it is not showing up. What can I do? * Thanks, Linda * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/) Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [11 years, 1 month ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/#post-6022015) * Could you post a link to one of the posts where you use the button, so I can make a small test? * Thanks! * Thread Starter [Mila83](https://wordpress.org/support/users/mila83/) * (@mila83) * [11 years, 1 month ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/#post-6022056) * I will send you an email with the link – it is password protected. * Thanks, Linda * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [11 years, 1 month ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/#post-6022065) * I didn’t receive any email either. * It sounds like your server might not be configured properly to send emails through the `wp_mail` function, which Jetpack uses. * Can you try installing the Check Email plugin and sending yourself a test email to see if it works? You can download the plugin here: [http://wordpress.org/plugins/check-email/](http://wordpress.org/plugins/check-email/) * If you didn’t receive a test email, you could try using a plugin like this one to configure your WordPress site to use a specific email service: [http://wordpress.org/plugins/wp-mail-smtp/](http://wordpress.org/plugins/wp-mail-smtp/) * If the function appears to be work properly, it means that Jetpack’s emails are filtered out before they can reach our inboxes: * * They can be filtered out by your server before they even get sent out; your hosting provider should be able to check their server email logs to find out if the emails were blocked. * They can be filtered out by our email providers( I used Gmail in my test). If that’s the case I’m afraid the only way around this would be to send your emails through a different provider, thanks to the plugin I mentioned above. * Let me know if this helps! * [xeim](https://wordpress.org/support/users/xeim/) * (@xeim) * [10 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/#post-6022300) * Hi, * Which mail server is used to send sharing email? I receive mail sent from my English page but doesn’t receive anything sent from the same post translated to Russian (I use WPML plugin). * [xeim](https://wordpress.org/support/users/xeim/) * (@xeim) * [10 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/#post-6022301) * Ok, it’s hosting mail server as I see. * It works perfect with my posts in main language (English) but when it doesn’t work when I share it from my post in Russian. I checked Spam folder. Jetpack doesn’t support Cyrillic? * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/#post-6022302) * > Ok, it’s hosting mail server as I see. * That’s correct. The emails are sent from your WordPress installation, using WordPress’ built-in `wp_mail()` function: [https://codex.wordpress.org/Function_Reference/wp_mail](https://codex.wordpress.org/Function_Reference/wp_mail) * Jetpack consequently doesn’t control how the emails are being sent. * If you’re experiencing issues with some of the emails blocked when being sent out from your server, I’d recommend using a plugin like this one to solve the issue: [https://wordpress.org/plugins/postman-smtp/](https://wordpress.org/plugins/postman-smtp/) * [xeim](https://wordpress.org/support/users/xeim/) * (@xeim) * [10 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/#post-6022303) * This plugin doesn’t let change the email subject to Russian. This is connectivity test [http://postimg.org/image/mhcdw4q4l/](http://postimg.org/image/mhcdw4q4l/) It works fine, I receive the message. As my hosting provider says it’s not mail server issue, it’s jetpack issue. Below received email details: Received: from p3nlsmtp20.shr.prod.phx3.secureserver.net (p3nlsmtp20.shr.prod.phx3.secureserver. net. [72.167.234.245]) by mx.google.com with ESMTPS id 27si32770143pfp.194.2016.01.11.19.06.01 * [xeim](https://wordpress.org/support/users/xeim/) * (@xeim) * [10 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/#post-6022304) * Ok, I changed the subject to Russian in the source file PostmanSendTestEmailController. php * ``` /* translators: where %s is the domain name of the site */ $subject = sprintf ( _x ( 'Postman SMTP Test (%s)', 'Test Email Subject', Postman::TEXT_DOMAIN ), $serverName ); ``` * It works as well. I received email with subject in Russian. Something wrong with Jetpack. * [xeim](https://wordpress.org/support/users/xeim/) * (@xeim) * [10 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/#post-6022305) * Hi Jeremy, * I’ve just share via email with Jetpack and it worked in both languages. I don’t know what changed. Anyway thanks for your support. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/#post-6022306) * > I’ve just share via email with Jetpack and it worked in both languages. I don’t > know what changed. * The Postman plugin allowed you to change where the emails were sent from. You now use a different email service to send out the emails, and you’re consequently working around the limitations of your server. * [xeim](https://wordpress.org/support/users/xeim/) * (@xeim) * [10 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/#post-6022307) * > The Postman plugin allowed you to change where the emails were sent from. You > now use a different email service to send out the emails, and you’re consequently > working around the limitations of your server. * So the Postman plugin must be always activated? * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/#post-6022308) * Yes. * [xeim](https://wordpress.org/support/users/xeim/) * (@xeim) * [10 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/#post-6022309) * Thank you Jeremy 🙂 Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Sharing Button – Emails doesn't work’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 13 replies * 3 participants * Last reply from: [xeim](https://wordpress.org/support/users/xeim/) * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-emails-doesnt-work/#post-6022309) * Status: resolved