Title: sharing button not working Last modified: September 21, 2017 --- # sharing button not working * Resolved [prakharmonga](https://wordpress.org/support/users/prakharmonga/) * (@prakharmonga) * [8 years, 8 months ago](https://wordpress.org/support/topic/sharing-button-not-working/) * sharing button not working on woocommerce product page the facebook debugger tool shows the following error * Inferred Property The ‘og:image’ property should be explicitly provided, even if a value can be inferred from other tags. Missing Properties The following required properties are missing: og:url, og:type, og:title, og:image, og:description, fb:app_id * but facebook comments plugin is working fine * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsharing-button-not-working%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Author [Heateor Support](https://wordpress.org/support/users/heateor/) * (@heateor) * [8 years, 8 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9518220) * Problem is, the Open Graph Meta Tags are missing in the HTML source of the webpages. You would like to install our OG Meta Tags plugin [https://wordpress.org/plugins/heateor-open-graph-meta-tags](https://wordpress.org/plugins/heateor-open-graph-meta-tags) to fix it. * Thread Starter [prakharmonga](https://wordpress.org/support/users/prakharmonga/) * (@prakharmonga) * [8 years, 8 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9520249) * still not working… * Plugin Author [Heateor Support](https://wordpress.org/support/users/heateor/) * (@heateor) * [8 years, 8 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9520758) * Then follow the instruction mentioned in `Troubleshooter` section at plugin options page in admin. * Thread Starter [prakharmonga](https://wordpress.org/support/users/prakharmonga/) * (@prakharmonga) * [8 years, 8 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9539991) * it’s still not working, but it’s working on a demo site i created for testing the [link](https://demo.mycitykart.in/demo1/) is here * Plugin Author [Heateor Support](https://wordpress.org/support/users/heateor/) * (@heateor) * [8 years, 8 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9541432) * Sorry, but we can’t see the social share icons at the webpage you mentioned in your first post. Would you enable the icons so that we can look into the situation? * Thread Starter [prakharmonga](https://wordpress.org/support/users/prakharmonga/) * (@prakharmonga) * [8 years, 8 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9543546) * the buttons are not rendering on the front end even the floating sharing buttons also it’s not a theme related issue i have checked that by using default theme facebook comments is showing on the same page could you please find a solution for this? * Plugin Author [Heateor Support](https://wordpress.org/support/users/heateor/) * (@heateor) * [8 years, 8 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9545653) * Check the page groups you have enabled in `Placement` option at `Super Socializer > Social Sharing` page in admin area. If that doesn’t help, send us admin login details of your website at support[at]heateor[dot]com * [andrianaboyrikova](https://wordpress.org/support/users/andrianaboyrikova/) * (@andrianaboyrikova) * [8 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9869488) * My sharing buttons are not working. It’s only the Facebook button that is tracking shares. The rest – LinkedIn, Twitter, and Google+ are not working. * The weird thing is that the LinkedIn button was showing all shares but at some point it just stopped working. * It’s really a pity because some of my articles had thousands of shares on LinkedIn. * Anyone who can help me? * Plugin Author [Heateor Support](https://wordpress.org/support/users/heateor/) * (@heateor) * [8 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9869593) * [@andrianaboyrikova](https://wordpress.org/support/users/andrianaboyrikova/) * > It’s only the Facebook button that is tracking shares. * “Tracking” and “Working” are two different things. Would you please be clear? * > The weird thing is that the LinkedIn button was showing all shares but at some > point it just stopped working. * We do not store shares at our servers. We just fetch shares from the official APIs supported by social networks and display those at your webpages. If you post the url of problematic webpage, we would be able to look into it further. * [andrianaboyrikova](https://wordpress.org/support/users/andrianaboyrikova/) * (@andrianaboyrikova) * [8 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9871947) * [@heateor](https://wordpress.org/support/users/heateor/) * Hi, * What I meant is that the buttons don’t show how many times a particular post has been shared. For example, this one: [http://ab-mediacommunication.com/2017/08/21/why-netherlands-is-the-new-silicon-valley/](http://ab-mediacommunication.com/2017/08/21/why-netherlands-is-the-new-silicon-valley/) * The Facebook button shows 756 and the LinkedIn button used to show 3,000+ but now it doesn’t show anything. * Plugin Author [Heateor Support](https://wordpress.org/support/users/heateor/) * (@heateor) * [8 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9872476) * [@andrianaboyrikova](https://wordpress.org/support/users/andrianaboyrikova/) You can check the Linkedin shares for the post: [https://www.linkedin.com/countserv/count/share?url=http://ab-mediacommunication.com/2017/08/21/why-netherlands-is-the-new-silicon-valley/&format=json](https://www.linkedin.com/countserv/count/share?url=http://ab-mediacommunication.com/2017/08/21/why-netherlands-is-the-new-silicon-valley/&format=json) You can see “count” property is 0. This is official Linkedin API. You would like to check if you had changed permalink structure in the meantime. Shares are counted on url basis. Even a minute change in the url can cause shares to reset. * [andrianaboyrikova](https://wordpress.org/support/users/andrianaboyrikova/) * (@andrianaboyrikova) * [8 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9876294) * [@heateor](https://wordpress.org/support/users/heateor/) Actually “count”says 3076. That’s very odd. I haven’t changed any url-s either. But thank you anyways! * Plugin Author [Heateor Support](https://wordpress.org/support/users/heateor/) * (@heateor) * [8 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9879247) * [@andrianaboyrikova](https://wordpress.org/support/users/andrianaboyrikova/) Now it’s working fine suddenly. Definitely something at Linkedin’s end. * [andrianaboyrikova](https://wordpress.org/support/users/andrianaboyrikova/) * (@andrianaboyrikova) * [8 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9880312) * [@heateor](https://wordpress.org/support/users/heateor/) Yes, true! Thanks! * Plugin Author [Heateor Support](https://wordpress.org/support/users/heateor/) * (@heateor) * [8 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9880368) * [@andrianaboyrikova](https://wordpress.org/support/users/andrianaboyrikova/) You’re welcome Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘sharing button not working’ is closed to new replies. * ![](https://ps.w.org/super-socializer/assets/icon-128x128.png?rev=1866723) * [Social Share, Social Login and Social Comments Plugin - Super Socializer](https://wordpress.org/plugins/super-socializer/) * [Frequently Asked Questions](https://wordpress.org/plugins/super-socializer/#faq) * [Support Threads](https://wordpress.org/support/plugin/super-socializer/) * [Active Topics](https://wordpress.org/support/plugin/super-socializer/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/super-socializer/unresolved/) * [Reviews](https://wordpress.org/support/plugin/super-socializer/reviews/) ## Tags * [buttons](https://wordpress.org/support/topic-tag/buttons/) * [sharing](https://wordpress.org/support/topic-tag/sharing/) * 15 replies * 3 participants * Last reply from: [Heateor Support](https://wordpress.org/support/users/heateor/) * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/sharing-button-not-working/#post-9880368) * Status: resolved