Shipping method changing during checkout

  • Resolved sommepro

    (@sommepro)


    4 years, 10 months ago

    Hello!

    I have 2 different shipping methods, A and B, both available during checkout.
    The customer chooses method A, reviews his order for a minute and then proceeds the checkout.
    During that reviewing minute, something makes shipping method A unavailable.
    On the checkout processing, because shipping method A is no longer available, it’ is changed to B, regardless of the customer’s choice and no notice is given.

    In other words, the customer chooses shipping method A and the order is created with shipping method B (and billed accordingly).

    Shouldn’t the default behavior give the customer a warning message that his choice is no longer available?

    Thanks in advance for any tip on how change this behavior and inform the client that the chosen shipping method is no longer available.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mirko P.

    (@rainfallnixfig)

    4 years, 10 months ago

    Hi @sommepro,

    From what you have described, it seems like code from another plugin or the theme activated on your site is causing this behavior. The best way to determine if there is a conflict is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same behavior after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

    Reactivate the theme first and check again. Then, go on and reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    You can find a more detailed explanation on how to do a conflict test here.

    Thanks.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    4 years, 10 months ago

    Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Cheers! 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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