Ok I finally had some time to test this some more, and I think I know what is going on. I was wrong before, it’s not JUST the email that is showing a double refund. The order in woocommerce is also being updated to show a double refund, which is why the 2nd email gets sent out showing a double refund. I was unable to replicate this issue on localhost, and I know why… the whole things has to do with the stripe webhook endpoint that I entered into my stripe account.
https://screencast.com/t/BRULFr1YYtTP
So I entered this into my stripe account (using my domain name) and that’s where the trouble started. I believe what is happening when I process a partial refund in woocommerce:
- I enter refund amount in the order and hit the button “Refund $x.xx via Stripe.”
- Woocommerce shows the partial refund in the order and also send out the email saying that the order has been partially refunded.
- Stripe receives the instruction from Woocommerce to partially refund the order
(Up until now, everything is running correctly. However, because I have that webhook endpoint in my stripe settings, the following now occurs)
- Stripe then tells woocommerce that the refund occurred.
- Woocommerce thinks that this is a new/different refund than the original
- Woocommerce add this “new” refund to the order, saying that it was “Refunded via Stripe Dashboard”
- Woocommerce send out a 2nd email showing both refunds
Depending on the refund amount and the order total, the order in woocommerce may get changed to “refunded” status. When I tested it, I had an order with a total of $0.50. I refunded $0.25. At first when everthing refreshes, it appears normal, but a few seconds later, after Stripe has had a chance to talk back to woocommerce, if you hit refresh in the woocommerce order, you’ll see the double refund. And in this case, since the first refund of $0.25 plus the 2nd false refund of $0.25 equaled the order total of $0.50, the order status changed to “Refunded”
I did a 2nd test just to be sure. First I removed the webhook endpoint from my strip account, made an order for $0.50, and refunded $0.20. Everything worked fine. Even after a minute, nothing went wrong because the webhook didn’t allow stripe to talk back to woocommerce (and mistakenly add a 2nd refund) THEN, I added the webhook back into my strip account. I went into the order and added a 2nd refund of $0.05. Then the problem came back, and this time stripe saw both the $0.20 refund and the $0.05 refund, and added them up. So it then added a new $0.25 refund to my order.
https://screencast.com/t/Fcnkjonm6Xq
This of course brought the refund total to equal the order total, putting the order in Refunded status.
