{Bad} plugin

  • carmenconstantin

    (@carmenconstantin)


    3 years, 5 months ago

    Tried to restore my website but not only did it not revert it to the previous state, but it deleted everything. WORST PLUGING EVER. DELETED MY ENTIRE SITE. And when I try to contact support, they charge $200 if you need a quick response. don’t trust this plugin

    • This topic was modified 3 years, 5 months ago by Yui. Reason: harsh stuff and accusations removed
    • This topic was modified 3 years, 5 months ago by carmenconstantin.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    3 years, 5 months ago

    Hi @carmenconstantin,

    I’m sorry to hear that you have this issue. Although I see you have not opened a thread with us here so we could assist you. Please include as much details as possible together with the restoration log to help us find out the cause of the issue.

    The one that you are referring to is for our hands-on support package. The fee vary depending on response time that you require or need.

    Best Wishes,
    Bryle

    • This reply was modified 3 years, 5 months ago by bcrodua.
    Thread Starter carmenconstantin

    (@carmenconstantin)

    3 years, 5 months ago

    That’s the problem, isn’t it – no log available. When I tried to download it, I got a “You’re not authorized to view this log”, even though I’m an admin. Then I go to the site and EVERYTHING is gone- template, plugin, even Updraft. All the website content – GONE. No log files, nothing.
    I have nothing to showcase now. Thanks a lot… Worst plugin ever.

    Plugin Contributor bcrodua

    (@bcrodua)

    3 years, 5 months ago

    Hi @carmenconstantin

    Please use FTP/cPanel File Manager, go to “wp-content/updraft” and download all files with .txt. Open a new thread with the logs and will investigate the cause.

    Thanks,
    Bryle

Viewing 3 replies - 1 through 3 (of 3 total)
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