Title: Shop Base Permalink &#8211; Error 404
Last modified: July 10, 2020

---

# Shop Base Permalink – Error 404

 *  Resolved [anviltech](https://wordpress.org/support/users/anviltech/)
 * (@anviltech)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/shop-base-permalink-error-404/)
 * Good Day WooCommerce,
 * I really need help our website is using shop previously but when now it uses 
   product as the permalink and changing it in Settings>Permalink doesn’t work the
   Shop Page output is Error 404 it is seem to be stuck at the default option. I’m
   still learning and it’s just been a few month since.
 * [https://www.anvilpublishing.com/shop/](https://www.anvilpublishing.com/shop/)
    -  This topic was modified 5 years, 11 months ago by [anviltech](https://wordpress.org/support/users/anviltech/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fshop-base-permalink-error-404%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Support [Kel C. a11n](https://wordpress.org/support/users/kellymetal/)
 * (@kellymetal)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/shop-base-permalink-error-404/#post-13103499)
 * Hi there,
 * Please send a screenshot of your current settings under **Settings > Permalinks**.
   I recommend [https://snipboard.io](https://snipboard.io) for easily sharing screenshots–
   please follow the instructions on the page, then paste the URL in your reply 
   here.
 * Also, please share a copy of your site’s System Status. You can find it via **
   WooCommerce > Status**. Select “Get system report” and then “Copy for support”.
   Once you’ve done that, you can paste it here in your reply. Please note that 
   since this is a public forum, you may want to remove any sensitive information
   that you don’t want shared publicly.
 * Thank you!
 *  Thread Starter [anviltech](https://wordpress.org/support/users/anviltech/)
 * (@anviltech)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/shop-base-permalink-error-404/#post-13104452)
 * [@kellymetal](https://wordpress.org/support/users/kellymetal/)
 * Hi sir, [https://snipboard.io/GPbVOW.jpg](https://snipboard.io/GPbVOW.jpg) sorry
   for the late reply..
 *     ```
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       ### WC Pages ###
   
       Shop base: #55 - /shop/
       Cart: #56 - /shopping-cart/
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       My account: #8 - /my-account/
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       ```
   
 *  Thread Starter [anviltech](https://wordpress.org/support/users/anviltech/)
 * (@anviltech)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/shop-base-permalink-error-404/#post-13107885)
 * Help please.. I still can’t make it work..
    Can’t visit the store page – output
   is Error 404 [https://www.anvilpublishing.com/shop/](https://www.anvilpublishing.com/shop/)
 * the product link to the Shop was suppose to be
    [https://www.anvilpublishing.com/shop/%product_cat%/%product%](https://www.anvilpublishing.com/shop/%product_cat%/%product%)
 * when choose shop base or shop base or imprint/category
    it turns to Error 404,
   it is stuck on default and can’t open store.
 * Changing the permalinks doesn’t do anything..
 *  Plugin Support [Kel C. a11n](https://wordpress.org/support/users/kellymetal/)
 * (@kellymetal)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/shop-base-permalink-error-404/#post-13110387)
 * Hi there,
 * Thank you very much for providing that info.
 * Taking a look at the site, I see that your shop seems to be loading here: [https://www.anvilpublishing.com/shop-anv/](https://www.anvilpublishing.com/shop-anv/)
 * In the Status Report, I see that the Shop page is set to `Shop base: #55 - /shop/`,
   however as you mention, the [https://www.anvilpublishing.com/shop/](https://www.anvilpublishing.com/shop/)
   URL just returns a 404.
 * It’s possible there might be code somewhere in your custom theme or a plugin 
   that is explicitly setting the URLs and overriding the settings. Alternatively,
   I see you have a few different caching plugins active, as well as your Cloudflare
   CDN. It’s possible things are not being cleared when changing the settings, and
   so you are still seeing the old version.
 * To narrow down what is causing this, please temporarily switch your theme back
   to [Storefront](https://woocommerce.com/storefront/?aff=10486&cid=1131038) and
   disable all plugins except for WooCommerce, then check to see if the issue is
   fixed. If it is, then you can switch your theme back and reactivate plugins one-
   by-one until you find the one that is causing the issue.
 * You can read about testing for conflicts in our documentation here:
    [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
 * Please let me know how that goes, or if you have any questions!
 *  Thread Starter [anviltech](https://wordpress.org/support/users/anviltech/)
 * (@anviltech)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/shop-base-permalink-error-404/#post-13110439)
 * [@kellymetal](https://wordpress.org/support/users/kellymetal/) Hello sir, i have
   to carry out a temporary solution to get the Products Archive working as the 
   website must not have errors or any downtime.
 * I changed the /shop/ to /shop-anv/ to make it work..
    but i can’t use the /shop/
   anymore..
 * I will try and get the reports and follow what you’ve said..
    for the time being
   the Issue was temporarily solve by the custom base which was /shop-anv/
 *  Plugin Support [Kel C. a11n](https://wordpress.org/support/users/kellymetal/)
 * (@kellymetal)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/shop-base-permalink-error-404/#post-13110677)
 * Hi there,
 * I see — I’m glad at least the temporary workaround with `/shop-anv/` is working
   for now.
 * Yes, please try that conflict testing and let us know how it goes.
 * To avoid affecting your customers on the live site, you could do the testing 
   on a staging site. If you don’t have one already, your hosting company might 
   offer one as part of your package. Alternatively, you can use a free plugin like
   [https://wordpress.org/plugins/wp-staging/](https://wordpress.org/plugins/wp-staging/)
 * We have a guide for conflict testing available here:
    [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
 * Please let me know how that goes, or if you have any questions!
 *  Thread Starter [anviltech](https://wordpress.org/support/users/anviltech/)
 * (@anviltech)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/shop-base-permalink-error-404/#post-13110883)
 * [@kellymetal](https://wordpress.org/support/users/kellymetal/) actually i have
   an exact copy of the official website as my testing and staging site.. what amazes
   me is that on the trial and testing site WooCommerce works fantastically..
 * i really have troubles with permalinks and I’m trying to find the way to fix 
   it, if you’ll scan the support forum I also got an on-going problem with Author
   Permalink with WooCom and MyBookTable..
 * anyways thank you for the very helpful advice as i try to learn everything and
   read about everything, it’s really a joy to learn and improve and fix problems..
   🙂
 *  Plugin Support [Kel C. a11n](https://wordpress.org/support/users/kellymetal/)
 * (@kellymetal)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/shop-base-permalink-error-404/#post-13119188)
 * Hi there [@anviltech](https://wordpress.org/support/users/anviltech/),
 * > anyways thank you for the very helpful advice as i try to learn everything 
   > and read about everything, it’s really a joy to learn and improve and fix problems..
 * Glad to hear you have been enjoying the learning process! 🙂
 * > actually i have an exact copy of the official website as my testing and staging
   > site.. what amazes me is that on the trial and testing site WooCommerce works
   > fantastically..
 * Oftentimes, caching and CDN functionality are automatically disabled on staging
   sites, so that could indicate an issue with one of those. I would definitely 
   recommend checking deeper into that, and perhaps _temporarily_ disabling them
   on the live site to see if it makes a difference.
 * I do see your post in the [MyBookTable plugin forum](https://wordpress.org/support/topic/mybooktable-makes-author-error-404/)
   as well — in that situation, since the issue goes away when disabling that plugin,
   it would seem to indicate an issue with the plugin specifically. Hopefully their
   support team has an answer for you regarding that issue soon!
 *  [Missy a11n](https://wordpress.org/support/users/m155y5/)
 * (@m155y5)
 * Automattic Happiness Engineer
 * [5 years, 10 months ago](https://wordpress.org/support/topic/shop-base-permalink-error-404/#post-13150660)
 * We haven’t heard back from you in a while, so I’m going to go ahead and mark 
   this thread as resolved. If you have any other questions please feel free to 
   start a new thread.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Shop Base Permalink – Error 404’ is closed to new replies.

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## Tags

 * [error 404](https://wordpress.org/support/topic-tag/error-404/)
 * [permalinks](https://wordpress.org/support/topic-tag/permalinks/)
 * [woocommerce shop page](https://wordpress.org/support/topic-tag/woocommerce-shop-page/)

 * 9 replies
 * 3 participants
 * Last reply from: [Missy a11n](https://wordpress.org/support/users/m155y5/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/shop-base-permalink-error-404/#post-13150660)
 * Status: resolved