Title: Short-code does not work Last modified: May 21, 2024 --- # Short-code does not work * [VictoriaPL](https://wordpress.org/support/users/victoriapl/) * (@victoriapl) * [2 years ago](https://wordpress.org/support/topic/short-code-does-not-work-12/) * When I try to use the “M” from the code editor to use the short-code option, it does not work and it appears always admin, instead of the personalised name. * [subscriber:firstname | default:subscriber] * And in the email, says admin.. Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/short-code-does-not-work-12/page/2/?output_format=md) [→](https://wordpress.org/support/topic/short-code-does-not-work-12/page/2/?output_format=md) * Plugin Support [Kel C. a11n](https://wordpress.org/support/users/kellymetal/) * (@kellymetal) * [2 years ago](https://wordpress.org/support/topic/short-code-does-not-work-12/#post-17782817) * Hi there [@victoriapl](https://wordpress.org/support/users/victoriapl/), * I just tested the `[subscriber:firstname | default:subscriber]` shortcode in an email on my own site, sending to several of my personal test recipient addresses. * In each case, when the First name field for the recipient was set (as shown in the subscriber’s profile under MailPoet > Subscribers), then it displayed their first name as expected. When there was no first name set, then it showed “subscriber” instead. * In your case, it sounds like the address where you received the email may have the first name field set as “admin”. If you look up the address under **MailPoet > Subscribers**, and click **Edit** to view their profile, what do you see in the “First name” field? * If you are still having trouble, please send screenshots of: - the email in the Email Editor - the received email - the subscriber profile (clicking “Edit” from the MailPoet > Subscribers list) * I recommend [https://snipboard.io](https://snipboard.io) for easily sharing screenshots– please follow the instructions on the page, then paste the URL in your reply here. * Thread Starter [VictoriaPL](https://wordpress.org/support/users/victoriapl/) * (@victoriapl) * [2 years ago](https://wordpress.org/support/topic/short-code-does-not-work-12/#post-17783770) * Hi there [@kellymetal](https://wordpress.org/support/users/kellymetal/) * I did all the steps and still I am having issues. I made screenshots in order you can help me to solve this. * [https://snipboard.io/DHVwMJ.jpg](https://snipboard.io/DHVwMJ.jpg) * [https://snipboard.io/WuyjF6.jpg](https://snipboard.io/WuyjF6.jpg) * [https://snipboard.io/bFoTwQ.jpg](https://snipboard.io/bFoTwQ.jpg) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [2 years ago](https://wordpress.org/support/topic/short-code-does-not-work-12/#post-17797043) * Hi again, * Thanks for the update. * I can see that the shortcode included in the email is OK. * That said, could you also share a screenshot of the subscriber profile by clicking“ Edit” from the `MailPoet > Subscribers list`? * That will let me see the first name associated with that email address, as we suspect it might be saved as admin. * Looking forward to hearing back from you! * Cheers * Thread Starter [VictoriaPL](https://wordpress.org/support/users/victoriapl/) * (@victoriapl) * [1 year, 12 months ago](https://wordpress.org/support/topic/short-code-does-not-work-12/#post-17817142) * Sure! Please find attached it * [https://snipboard.io/5XcnaV.jpg](https://snipboard.io/5XcnaV.jpg) * Plugin Support [Ojoma a11n](https://wordpress.org/support/users/geraltrivia/) * (@geraltrivia) * [1 year, 11 months ago](https://wordpress.org/support/topic/short-code-does-not-work-12/#post-17834635) * Hello again [@victoriapl](https://wordpress.org/support/users/victoriapl/) , * I can see that the first name field is populated correctly. * It is also possible that there could be a plugin conflict or a setting on your WordPress site that is affecting the output of the shortcode. Try disabling any recently added or updated plugins one by one to figure out if there is a conflict. Here’s a guide to help: [https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict](https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict) * I hope this points out the issue. * Thread Starter [VictoriaPL](https://wordpress.org/support/users/victoriapl/) * (@victoriapl) * [1 year, 11 months ago](https://wordpress.org/support/topic/short-code-does-not-work-12/#post-17836490) * HI! I updated all the plugins and I am still having the same issue with Mailpoet short codes functionality * Thread Starter [VictoriaPL](https://wordpress.org/support/users/victoriapl/) * (@victoriapl) * [1 year, 11 months ago](https://wordpress.org/support/topic/short-code-does-not-work-12/#post-17847375) * Hi [@geraltrivia](https://wordpress.org/support/users/geraltrivia/) Ojoma, * After reviewing your previous post, I realised that the health site options don ´t appear. * Look at here [https://snipboard.io/9zhxoH.jpg](https://snipboard.io/9zhxoH.jpg) * Plugin Support [Gui A. a11n](https://wordpress.org/support/users/guicmazeredo/) * (@guicmazeredo) * [1 year, 11 months ago](https://wordpress.org/support/topic/short-code-does-not-work-12/#post-17852448) * Hey [@victoriapl](https://wordpress.org/support/users/victoriapl/) , * Thanks for getting back to us. Let’s take a step back here. By reviewing the screenshots you sent, I see that you sent the test email to [darlingworkshops@gmail.com](https://wordpress.org/support/topic/short-code-does-not-work-12/darlingworkshops@gmail.com?output_format=md): [https://snipboard.io/bFoTwQ.jpg](https://snipboard.io/bFoTwQ.jpg) * When we asked you to send the subscriber details in MailPoet > Subscribers, you sent the screenshot of the subscriber with the address [info@notasdemar.com](https://wordpress.org/support/topic/short-code-does-not-work-12/info@notasdemar.com?output_format=md): [https://snipboard.io/5XcnaV.jpg](https://snipboard.io/5XcnaV.jpg) * Can you send us a screenshot of the [darlingworkshops@gmail.com](https://wordpress.org/support/topic/short-code-does-not-work-12/darlingworkshops@gmail.com?output_format=md) subscriber details? * Also, you confirmed that you updated all the plugins. Can you also confirm if you tested for conflicts as recommended by my colleague? Ref: [How to test for conflicts](https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict) * Thread Starter [VictoriaPL](https://wordpress.org/support/users/victoriapl/) * (@victoriapl) * [1 year, 11 months ago](https://wordpress.org/support/topic/short-code-does-not-work-12/#post-17854139) * Hi [@guicmazeredo](https://wordpress.org/support/users/guicmazeredo/) I checked the info on the darlingworkshops and it seems fine: * [https://snipboard.io/bFoTwQ.jpg](https://snipboard.io/bFoTwQ.jpg) * [https://snipboard.io/DHVwMJ.jpg](https://snipboard.io/DHVwMJ.jpg) * [https://snipboard.io/gqsi5e.jpg](https://snipboard.io/gqsi5e.jpg) * [https://snipboard.io/OyYfvH.jpg](https://snipboard.io/OyYfvH.jpg) * Also my plugins are updated: * [https://snipboard.io/VGRD2w.jpg](https://snipboard.io/VGRD2w.jpg) * It is true that the site health page does not appear complete, with less options on the menu. Troubleshooting is missing as you can see: * [https://snipboard.io/NjCh86.jpg](https://snipboard.io/NjCh86.jpg) * Any idea of what is happening? * Thanks a lot! * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 11 months ago](https://wordpress.org/support/topic/short-code-does-not-work-12/#post-17863182) * Hi again, * Thanks for the update and the screenshots. Let’s check a couple of things. - Can you check if the user [darlingworkshops@gmail.com](https://wordpress.org/support/topic/short-code-does-not-work-12/darlingworkshops@gmail.com?output_format=md) is a WordPress user and their WP name is `admin`. You can check that under` WP-Admin > Users` - If that’s no it, can you please [Test for Theme and Plugin Conflicts](https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict), please note that updating the plugins wouldn’t be enough. * Looking forward to hearing back from you! * Thread Starter [VictoriaPL](https://wordpress.org/support/users/victoriapl/) * (@victoriapl) * [1 year, 11 months ago](https://wordpress.org/support/topic/short-code-does-not-work-12/#post-17866077) * Hi [@danielinhou](https://wordpress.org/support/users/danielinhou/) * I followed all the steps you recommended to me but I am afraid that even installing the troubleshooting mode with a plugin because I have an older wordpress version, the issue persists. * Any idea, what could it be? * Thanks! * Plugin Support [Gui A. a11n](https://wordpress.org/support/users/guicmazeredo/) * (@guicmazeredo) * [1 year, 11 months ago](https://wordpress.org/support/topic/short-code-does-not-work-12/page/2/#post-17879416) * Hi [@victoriapl](https://wordpress.org/support/users/victoriapl/) , * You mentioned that you are using an old WordPress version. This could cause all sorts of issues. Are you able to create a staging site, update WordPress on the staging site and see if the issue is sorted? Make sure to also use the latest MailPoet version and deactivate all other plugins. * Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin. * Also, my colleague asked you to check something important and I’m copying it below again in case you’ve forgotten: * > Can you check if the user [darlingworkshops@gmail.com](https://wordpress.org/support/topic/short-code-does-not-work-12/darlingworkshops@gmail.com?output_format=md) > is a WordPress user and their WP name is `admin`. You can check that under ` > WP-Admin > Users` * I’m looking forward to hearing from you! * Thread Starter [VictoriaPL](https://wordpress.org/support/users/victoriapl/) * (@victoriapl) * [1 year, 11 months ago](https://wordpress.org/support/topic/short-code-does-not-work-12/page/2/#post-17889009) * Hi [@guicmazeredo](https://wordpress.org/support/users/guicmazeredo/) darlingworkshops is not an admin user, the admin user is Notas de Mar with a different email account. * In regards to the new WordPress version is updated and also I have the last Mailpoet version but I found something else here. They asked me to upgrade the php from my website and maybe this is causing the issue, but when I go to the godaddy hosting guide the page does not exist. Any light with this? * [https://snipboard.io/3rYfHZ.jpg](https://snipboard.io/3rYfHZ.jpg) * Plugin Support [Ojoma a11n](https://wordpress.org/support/users/geraltrivia/) * (@geraltrivia) * [1 year, 10 months ago](https://wordpress.org/support/topic/short-code-does-not-work-12/page/2/#post-17904327) * Hello there [@victoriapl](https://wordpress.org/support/users/victoriapl/) , * Thank you for getting back to us and letting us know. We will get the linked checked. * In the meantime, can you kindly reach out to your website host support to assist you in upgrading your PHP version? * Looking forward to hearing back from you. * Thread Starter [VictoriaPL](https://wordpress.org/support/users/victoriapl/) * (@victoriapl) * [1 year, 10 months ago](https://wordpress.org/support/topic/short-code-does-not-work-12/page/2/#post-17904532) * I am afraid that after updating the PHP version of my host Website to the 8.1 the issue with the Mailpoet sending persists… * Any light with this? I can not personalise my emails, it continues being Hi admin… with all the emails. * [@everyone](https://wordpress.org/support/users/everyone/) * [@kellymetal](https://wordpress.org/support/users/kellymetal/) [@danielinhou](https://wordpress.org/support/users/danielinhou/) [@guicmazeredo](https://wordpress.org/support/users/guicmazeredo/) [@geraltrivia](https://wordpress.org/support/users/geraltrivia/) * Thanks in advance Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/short-code-does-not-work-12/page/2/?output_format=md) [→](https://wordpress.org/support/topic/short-code-does-not-work-12/page/2/?output_format=md) The topic ‘Short-code does not work’ is closed to new replies. * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564) * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailpoet/) * [Active Topics](https://wordpress.org/support/plugin/mailpoet/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailpoet/reviews/) ## Tags * [shortcode](https://wordpress.org/support/topic-tag/shortcode/) * 26 replies * 5 participants * Last reply from: [Gui A. a11n](https://wordpress.org/support/users/guicmazeredo/) * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/short-code-does-not-work-12/page/2/#post-18096825) * Status: not resolved