Title: Short code issue Last modified: September 12, 2024 --- # Short code issue * Resolved [trinicloud](https://wordpress.org/support/users/trinicloud/) * (@trinicloud) * [1 year, 9 months ago](https://wordpress.org/support/topic/short-code-issue-7/) * The short code shows up on the page and not the actual checkout page. i have reviewed the settings and the checkout page is teh check page .. the same issue applies for the cart page.. just the shortcode shows.. * but the shortcode for the shop page works.. so i am really confused on what the issue can be * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fshort-code-issue-7%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Support [Rajesh K. (woo-hc)](https://wordpress.org/support/users/rajeshml/) * (@rajeshml) * [1 year, 9 months ago](https://wordpress.org/support/topic/short-code-issue-7/#post-18012679) * Hello [@trinicloud](https://wordpress.org/support/users/trinicloud/), * Thank you reaching out to WooCommerce Support. * Since the shop page shortcode is working correctly while the checkout and cart page shortcodes are not, it sounds like there might be a configuration issue specific to these pages, or it could be a conflict issue. * To assist you further, could you please provide the following - Share screenshots of the backend settings where you have added the checkout and cart shortcodes. Specifically, the editor area of the respective pages in your WordPress dashboard. You can use [https://prnt.sc/](https://prnt.sc/) or [https://snipboard.io](https://snipboard.io/) to share screenshots here. - Screenshot of the page setup ([like this one](https://snipboard.io/N3fSzY.jpg)) from **WooCommerce → Settings → Advanced.** - Share a copy of your site’s System Status to understand your site setup. You can find it via **WooCommerce → Status → Get system report → Copy for support.**. Once you’ve done that, you can paste the text in [https://gist.github.com](https://gist.github.com/). After that, you can paste the Gist link here in your reply. * Once we have more information, we’ll be better equipped to suggest a solution or next steps to take. You can read more details on [how to use shortcodes here](https://woocommerce.com/document/woocommerce-shortcodes/). * Thanks! * Thread Starter [trinicloud](https://wordpress.org/support/users/trinicloud/) * (@trinicloud) * [1 year, 9 months ago](https://wordpress.org/support/topic/short-code-issue-7/#post-18013171) * here is the link: * [https://gist.github.com/Trinicloud/a0badefe7ecd6720ad65366aba0acb32](https://gist.github.com/Trinicloud/a0badefe7ecd6720ad65366aba0acb32) * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [1 year, 8 months ago](https://wordpress.org/support/topic/short-code-issue-7/#post-18014536) * Hello [trinicloud](https://wordpress.org/support/users/trinicloud/), * Thank you for your reply. * Could you edit the [Checkout page](https://gojsainc.com/checkout/) and share a screenshot with me? I want to check whether the shortcode is added in the correct format. * Also, share a screenshot of the Page Setup. Here is an example: * ![](https://i0.wp.com/woocommerce.com/wp-content/uploads/2012/09/woocommerce- page-setup.png?ssl=1) * Looking forward to your response. 🙂 * Best regards. * Thread Starter [trinicloud](https://wordpress.org/support/users/trinicloud/) * (@trinicloud) * [1 year, 8 months ago](https://wordpress.org/support/topic/short-code-issue-7/#post-18014797) * Good morning, * Here you go my checkout page ( [woocommerce_checkout] ) * > [View post on imgur.com](https://imgur.com/knhRynU) * and here is my page * > [View post on imgur.com](https://imgur.com/rijKaSm) - This reply was modified 1 year, 8 months ago by [trinicloud](https://wordpress.org/support/users/trinicloud/). * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [1 year, 8 months ago](https://wordpress.org/support/topic/short-code-issue-7/#post-18016981) * Hello [trinicloud](https://wordpress.org/support/users/trinicloud/), * Thank you for your reply. * I have reviewed the screenshots you shared and everything looks fine. * To troubleshoot this, could you create a new page called Test Page? Then add a shortcode there. You may try different [WooCommerce shortcodes](https://woocommerce.com/document/woocommerce-shortcodes/). Make sure you type the shortcode to avoid copying any special characters. * Let me know about the results. 🙂 * Best regards. * Thread Starter [trinicloud](https://wordpress.org/support/users/trinicloud/) * (@trinicloud) * [1 year, 8 months ago](https://wordpress.org/support/topic/short-code-issue-7/#post-18017936) * nope.. nothing.. same issue.. i am going to uninstall woocommerce.. purge server caches.. and try woocommerce again * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [1 year, 8 months ago](https://wordpress.org/support/topic/short-code-issue-7/#post-18020053) * Hello 👋 [@trinicloud](https://wordpress.org/support/users/trinicloud/), * > nope.. nothing.. same issue.. i am going to uninstall woocommerce.. purge server > caches.. and try woocommerce again * Sounds like a plan, please try it out and let us know how it goes. We’ll be looking forward to hearing from you. * Thread Starter [trinicloud](https://wordpress.org/support/users/trinicloud/) * (@trinicloud) * [1 year, 8 months ago](https://wordpress.org/support/topic/short-code-issue-7/#post-18020127) * The issue seems to be a plugin called :plugin Load filter blocking the pages.. * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [1 year, 8 months ago](https://wordpress.org/support/topic/short-code-issue-7/#post-18020882) * Hi [@trinicloud](https://wordpress.org/support/users/trinicloud/), * > The issue seems to be a plugin called :plugin Load filter blocking the pages.. * Glad you’ve found the culprit. In that case, I recommend reaching out to the plugin support team and explaining the issue to them. * In the meantime, If you have a few minutes, we’d love if you could leave us a review: [https://wordpress.org/support/plugin/woocommerce/reviews/](https://wordpress.org/support/plugin/woocommerce/reviews/) * Thank you. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Short code issue’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [shortcode](https://wordpress.org/support/topic-tag/shortcode/) * 9 replies * 4 participants * Last reply from: [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/short-code-issue-7/#post-18020882) * Status: resolved