Title: Short code not generating properly
Last modified: September 2, 2023

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# Short code not generating properly

 *  Resolved [stsorrell64](https://wordpress.org/support/users/stsorrell64/)
 * (@stsorrell64)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/short-code-not-generating-properly/)
 * I really would love to use this plugin. I’ve gone through each step to set it
   up…choosing the style, layout, etc. It connects to my Google profile flawlessly.
   However, when I’m done with the setup and I’m on the “Insert Code” tab, the code
   that is generated is simply: 
   [trustindex no-registration=google]When I paste
   that into the widget on my website, none of the configurations that I chose are
   implemented…it only shows them in one long list and not in the grid style that
   I chose. It’s very unattractive and hard to read as they all run together.What
   am I missing? None of the options I chose are shown to be available only to paid
   versions, so why isn’t my code generating properly?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [stsorrell64](https://wordpress.org/support/users/stsorrell64/)
 * (@stsorrell64)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/short-code-not-generating-properly/#post-17020770)
 * Okay…nevermind. 
   It works if I create a new page, but apparently doesn’t work
   properly in a specific widget area. I’ll work on it…
 *  Thread Starter [stsorrell64](https://wordpress.org/support/users/stsorrell64/)
 * (@stsorrell64)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/short-code-not-generating-properly/#post-17020813)
 * I found that I could not add the code into the widget using the live Customizer…
   I had to go into the widgets tab itself to add the code. Everything worked fine
   after that.
 *  Plugin Support [Lídia from Trustindex](https://wordpress.org/support/users/liditrudex/)
 * (@liditrudex)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/short-code-not-generating-properly/#post-17027177)
 * Hi [@stsorrell64](https://wordpress.org/support/users/stsorrell64/)!
 * Please create the widget in the plugin not in the admin.
 * If you still expereince any issues please send us screenshots and your troubleshooting
   text!
 * Feel free to write us, if you need further assistance,
 * Trustindex

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Short code not generating properly’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Lídia from Trustindex](https://wordpress.org/support/users/liditrudex/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/short-code-not-generating-properly/#post-17027177)
 * Status: resolved