Title: Shortcode doesn’t update
Last modified: November 19, 2022

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# Shortcode doesn’t update

 *  Resolved [tonyscreativewebservices](https://wordpress.org/support/users/tonyscreativewebservices/)
 * (@tonyscreativewebservices)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/shortcode-doesnt-update/)
 * I have a shortcode for results, but it doesn’t update.
 * It keeps the information and I have to go in and update it.
 * It is the only way I could put results onto digital signage due to lack of any
   integrations, or anyway to send out data/results as they come in.
 * So this kind of stinks, it also does not add up the numbers, is there some additional
   code like instead of summary it says count (i tried, didn’t work)
 * Thanks,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fshortcode-doesnt-update%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/shortcode-doesnt-update/#post-16218344)
 * Dear [@tonyscreativewebservices](https://wordpress.org/support/users/tonyscreativewebservices/),
 * Thank you for the topic.
 * I want to mention, that all the data is displayed and refreshed via PHP.
    Please
   note, that the only reason for the problem can be the strong cache.
 * So, if you are currently using the Cache plugin, please, firstly, you can make
   a **DB backup** for your safety (you can use [UpdraftPlus](https://wordpress.org/plugins/updraftplus/)).
   
   Then, **clear all the caches** and check whether the issue persists or not.
 * Then, make sure that it does not store a strong cache and that the webpage where
   the survey is located does not become static(HTML).
    Check whether deactivate**
   PHP cache** is ticked from the settings of the cache plugin or not. If yes, then
   please **deactivate** it.
 * Please check this and let us know about the outcome.
 * Thank you.
 *  Thread Starter [tonyscreativewebservices](https://wordpress.org/support/users/tonyscreativewebservices/)
 * (@tonyscreativewebservices)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/shortcode-doesnt-update/#post-16229425)
 * Thanks!
 * Have you thought about automatic exports?
 * I want my data to auto export to a chart on a tv
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/shortcode-doesnt-update/#post-16230870)
 * Dear [@tonyscreativewebservices](https://wordpress.org/support/users/tonyscreativewebservices/),
 * Thank you for your reply.
 * The only possible way to reach your desired result is to add the shortcode to
   your page and open the webpage via TV.
 * But if you want to autorefresh, unfortunately, there is not that kind of option
   available.
 * Let me know if you have any questions.
 * Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Shortcode doesn’t update’ is closed to new replies.

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## Tags

 * [shortcode](https://wordpress.org/support/topic-tag/shortcode/)

 * 3 replies
 * 2 participants
 * Last reply from: [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/shortcode-doesnt-update/#post-16230870)
 * Status: resolved